# Service Engineer – Hospital Patient Monitoring/Ultrasound Remote from[Philippines](https://jobicy.com/job-region/philippines.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Healthcare & Medical](https://jobicy.com/categories/healthcare.md) Employment type Full Time, Job posted4 Jul 2026Apply before4 Aug 2026Views / Applies 608 / 19 [About company](https://jobicy.com/company/philips.md) * Share About [Philips](https://jobicy.com/company/philips.md) Over the past decade we have transformed into a focused leader in health technology [Hospital & Health Care](https://jobicy.com/company-category/hospital-health-care.md) * 1891 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Philips is seeking a Remote Service Engineer for Hospital Patient Monitoring and Ultrasound devices, based in the Philippines. The role involves providing first-line technical support, remote diagnosis, and managing customer calls to ensure zero downtime. The position is hybrid and supports customers in Australia and ASEAN. Candidates need a Bachelor's degree in Biomedical/Engineering, 2+ years of medical device experience, and strong communication skills. This role offers an opportunity to contribute to Philips' mission of improving global healthcare. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires in-depth technical knowledge of medical devices, troubleshooting skills, and the ability to manage multiple customer issues under pressure, which adds complexity. ### Salary Analysis Median Market Rate $65,000US Market $55k – 85k 0 $94k AI Insight The salary was not provided in the listing. Based on US market data for a remote service engineer in medical devices, the estimated median is $65,000. This is competitive for the role given the required experience and technical skills. ### Core Skills Required [Remote Technical Support](https://jobicy.com/jobs?search_keywords=Remote+Technical+Support.md) [Medical Device Troubleshooting](https://jobicy.com/jobs?search_keywords=Medical+Device+Troubleshooting.md) [Patient Monitoring](https://jobicy.com/jobs?search_keywords=Patient+Monitoring.md) [Ultrasound](https://jobicy.com/jobs?search_keywords=Ultrasound.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [IT Skills](https://jobicy.com/jobs?search_keywords=IT+Skills.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Field Service](https://jobicy.com/jobs?search_keywords=Field+Service.md) [Hybrid Work](https://jobicy.com/jobs?search_keywords=Hybrid+Work.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Remote Service Engineer position at Philips. With a Bachelor's degree in Biomedical Engineering and over three years of experience in medical device troubleshooting and remote support, I am confident in my ability to deliver exceptional technical service. My background includes hands-on work with patient monitoring and ultrasound systems, ensuring first-time fix and customer satisfaction. I am particularly drawn to Philips' mission to improve global healthcare and am excited about the opportunity to support customers in Australia and ASEAN. My strong communication skills and proactive problem-solving approach align well with the end-to-end ownership required in this role. Thank you for considering my application. I look forward to the possibility of contributing to your team. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe a time when you diagnosed a complex technical issue remotely. What steps did you take?I once handled a case where a patient monitor displayed erratic readings. I guided the customer through a systematic check of connections and settings, then remotely accessed the system to run diagnostics. I identified a firmware glitch and coordinated a remote update, resolving the issue without a site visit.How do you prioritize multiple customer issues when under pressure?I assess urgency based on patient impact and contractual SLAs. For critical systems, I immediately triage and escalate if needed. For less urgent cases, I schedule follow-ups and communicate timelines clearly. I use a ticketing system to track progress and ensure no issue is overlooked.Why do you want to work at Philips, and how do you align with our mission?Philips' commitment to improving healthcare access resonates with me. I have seen how reliable medical technology saves lives, and I want to contribute to that. My technical skills and customer-focused approach support the goal of creating a healthier society.Can you explain your experience with Hospital Patient Monitoring or Ultrasound systems?I have two years of experience maintaining Philips IntelliVue monitors and EPIQ ultrasound systems. I performed preventive maintenance, software updates, and resolved hardware issues. I am familiar with common error codes and troubleshooting procedures for these devices.How do you ensure effective communication with customers and field engineers during a handover?I document all steps taken, including diagnosis, parts ordered, and pending actions. I then call the field engineer to discuss the case, highlighting any critical points. I also follow up with the customer to confirm they are informed and satisfied with the plan. ## Job Title Remote Service Engineer – Hospital Patient Monitoring/Ultrasound ## Job Description Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. Your opportunity: We have an opportunity for a Remote Service Engineer to join our team specialising in Hospital Patient Monitoring/Ultrasound devices based in the Philippines. This role will be reporting to the Service Delivery Team Leader based in Singapore with a dotted line to Australia Service Delivery Team Leader. This position is focused on delivering advanced technical service support to our customers, creating experience without equal every day. As a Remote Service Engineer, you will thrive in engaging in interactions with customers to provide information in response to first line technical support with inquiries about products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right and End-to-End approach. You will work collaboratively with Technical Support, Technology, Service and Commercial teams to remove barriers and facilitate an exceptional and consistent experience to our customers. Your key responsibilities will be: * Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis for our Patient Monitoring systems and devices * Create cases for customer calls, verifying contract entitlements * Proactively monitor systems to achieve zero downtime * Where a remote diagnosis is not possible, booking a time slot for an engineer to attend site, and if required order the appropriate parts in order to achieve a first-time fix * Ability to provide efficient confirmation of parts availability, process part orders and provide field engineer with timely update on parts delivery * Ensure both internal and external customers are kept informed as to next steps and in particular of any delays which may have an impact on the job * Escalate technical issues when required as well as support field engineers with technical knowledge whilst performing handover * Identify opportunities whereby we can improve customer experience * Demonstrate agility to support cross-functionally across teams as required to ensure customers receive a consistent positive customer experience * Will be remotely supporting Australia and other parts of ASEAN as per business needs Kindly note that this is a HYBRID position. You will bring: * Bachelor’s degree in Biomedical and/or engineering with previous experience within medical devices highly regarded. * Minimum experience of 2 years in maintenance and troubleshooting medical devices of with prior field experience is preferred * Specific experience with Hospital Patient Monitoring and/or Ultrasound is preferred * Integrity and commitment to customer service with strong communication skills to deliver the best experience possible * Savvy IT skills and experience with Microsoft products * Proactive ownership of problems through to completion (end-to-end ownership of cases) * Ability to work under pressure and with attention to detail * Understanding of the importance of service record quality * Amenable to travel/go on the field as per business need About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about [our business](https://www.philips.com/a-w/about.html). • Discover [our rich and exciting history](https://www.philips.com/a-w/about/our-history.html). • Learn more about [our purpose](https://www.philips.com/a-w/about/environmental-social-governance/our-purpose). If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion [here](https://www.careers.philips.com/global/en/diversity-and-inclusion). Show more [Apply now >](https://jobicy.com/jobs/145304-service-engineer-hospital-patient-monitoring-ultrasound.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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