# Senior Manager Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 170,000 - 235,000Department [Product & Operations](https://jobicy.com/categories/management.md) Employment type Full Time, Job posted8 Jul 2026Apply before8 Aug 2026Experience level Senior Views / Applies 418 / 23 [About company](https://jobicy.com/company/chime.md) * Share About [Chime](https://jobicy.com/company/chime.md) Helping everyday people achieve financial peace of mind, together. [Financial Services](https://jobicy.com/company-category/financial-services.md) * 2012 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This role is for a Senior Manager of Global Workforce Management at Chime, a fintech company. The position involves leading a team responsible for forecasting, capacity planning, scheduling, and workforce optimization for over 4,000 agents. The manager will partner with Operations, Finance, and Analytics teams to align workforce strategies with business goals. The role emphasizes leveraging AI and automation to improve operational performance. The ideal candidate has 7+ years of workforce management experience and a passion for innovation. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires deep expertise in workforce management across a large-scale global operation and the ability to drive AI/automation initiatives, which is challenging but not extremely specialized. ### Salary Analysis Median Highly Competitive USD202,500US Market USD140k – 220k 0 USD242k AI Insight The offered salary range of $170,000-$235,000 is competitive and above the market median for similar roles. The top of the range exceeds typical market max, reflecting the seniority and scope of the position. ### Core Skills Required [Workforce Management](https://jobicy.com/jobs?search_keywords=Workforce+Management.md) [Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md) [Capacity Planning](https://jobicy.com/jobs?search_keywords=Capacity+Planning.md) [Scheduling](https://jobicy.com/jobs?search_keywords=Scheduling.md) [Operational Efficiency](https://jobicy.com/jobs?search_keywords=Operational+Efficiency.md) [AI & Automation](https://jobicy.com/jobs?search_keywords=AI+Automation.md) [Leadership](https://jobicy.com/jobs?search_keywords=Leadership.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) [Vendor Management](https://jobicy.com/jobs?search_keywords=Vendor+Management.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Senior Manager, Global Workforce Management position at Chime. With over 8 years of experience in workforce management and a proven track record of leading large-scale operations, I am excited about the opportunity to drive innovation and optimize workforce planning for your global team. My expertise includes forecasting, capacity planning, and implementing AI-driven solutions to improve efficiency. I have successfully managed teams supporting thousands of agents across multiple geographies and vendor partners, aligning workforce strategies with business goals. I am particularly drawn to Chime's mission of empowering members' financial progress and believe my skills in data-driven decision-making and process improvement can contribute to your team's success. I look forward to the possibility of discussing how I can add value. Sincerely, [Your Name] Copy ### Sample Interview Questions How would you approach improving forecast accuracy for a global operation with 4,000+ agents?I would start by analyzing historical data to understand patterns, then implement a multi-model forecasting approach combining time series and machine learning algorithms. I'd also integrate real-time data and collaborate with operations to identify external factors impacting demand.Describe a time you led a workforce optimization initiative that resulted in measurable improvements.At my previous company, I led a project to implement AI-driven scheduling, which reduced overstaffing by 15% and improved service levels by 10%. This was achieved by analyzing agent performance data and matching schedules to predicted demand patterns.How do you balance cost efficiency with employee satisfaction in workforce planning?I use a data-driven approach to create flexible scheduling options, such as shift bidding and part-time roles, while ensuring adequate coverage. Regular feedback from agents helps refine strategies to maintain morale and reduce turnover.How would you manage workforce performance across multiple vendors and geographies?I would establish standardized KPIs and reporting dashboards, conduct regular reviews with vendor partners, and implement a governance structure to ensure consistency. I'd also leverage analytics to benchmark performance and identify best practices.What experience do you have with workforce management platforms like NICE or Verint?I have extensive experience with NICE IEX and Verint, including configuration, reporting, and optimization. I've used these tools to automate scheduling and real-time adherence, improving efficiency and accuracy in workforce planning. ## About the role We’re hiring for a Senior Manager, Global Workforce Management to help scale and optimize workforce planning across our global Customer Operations organization. Delivering exceptional member experiences requires having the right people in the right place at the right time, and this role sits at the center of making that happen. As our Senior Manager, Global Workforce Management, you’ll lead a team responsible for forecasting, capacity planning, scheduling, and workforce optimization for an operation supporting more than 4,000 agents globally. You’ll partner closely with Operations, Finance, Vendor Management, Analytics, and Technology teams to improve operational performance while helping shape the future of workforce management through AI, automation, and continuous innovation. The base salary offered for this role and level of experience will begin at $170,000.00 and up to $235,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. ## In this role, you can expect to * Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents. * Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals. * Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth. * Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes. * Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance. * Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making. * Manage, coach, and develop a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and continuous improvement. ## To thrive in this role, you have * 7+ years of workforce management experience supporting large-scale customer operations environments. * 3+ years of people leadership experience with a demonstrated track record of coaching, developing, and retaining high-performing teams. * Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics that drive measurable business outcomes. * Experience supporting complex operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners. * Strong analytical skills and experience translating workforce data into actionable recommendations for operational and executive stakeholders. * Experience driving process improvements, operational efficiencies, and cross-functional initiatives that improve service delivery and business performance. * Passion for leveraging AI, automation, predictive analytics, and workforce technologies to modernize workforce management practices and improve decision-making. ## Nice-to-have * Experience in fintech, financial services, technology, e-commerce, or other high-growth customer-centric organizations. * Experience with NICE, Verint, Calabrio, Genesys, or similar workforce management platforms. * Experience managing global and outsourced workforce operations. * Familiarity with AI-driven workforce planning tools, predictive analytics, and automation technologies. * Bachelor’s degree or equivalent practical experience. #LI-Remote #LI-EE1 ## A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential. We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don’t—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. ## What we offer for our full-time, regular employees * 🏢 Our in-office work policy is designed to keep you connected – with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. * 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute * 💰 Competitive salary based on experience * ✨ 401k match plus great medical, dental, vision, life, and disability benefits * 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off * 🫂 1% of your time off to support local community organizations of your choice * 👟 Annual wellness stipend to use towards eligible wellness related expenses * 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents * 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. * 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! * 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [benefits@chime.com](mailto:benefits@chime.com). To learn more about how Chime collects and uses your personal information during the application process, please see the [Chime Applicant Privacy Notice.](https://www.chime.com/careers/chime-applicant-privacy-notice/) Show more [Apply now >](https://jobicy.com/jobs/145570-senior-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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