Clinical Consultation Triage Team – Part Time

Remote from: USA
Salary, yearly, USD: 68,000 - 72,000
Department: Healthcare & Medical
Employment type: Part Time,
Job posted: 6 Jun 2026
Apply before: 6 Jul 2026
Experience level: Midweight
Views / Applies: 24 / 9

Sedgwick is a leading global provider of claims management, loss adjusting and technology-enabled business solutions tailored to clients’ specific needs.

Insurance
1969

AI Summary

This part-time Clinical Consultation Triage Nurse role at Sedgwick involves assessing caller needs via phone, providing care advice, and directing to appropriate levels of care. The position requires an active RN compact license and recent clinical experience, with a focus on cost-effective outcomes. The job offers remote work and flexibility, with shifts including weekends. Sedgwick emphasizes a caring culture and professional development. This role is ideal for nurses seeking a non-traditional clinical setting with work-life balance.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires clinical judgment and multitasking in a fast-paced triage environment, but it is structured with protocols and supportive team collaboration, making it moderately challenging.

Salary Analysis

AI Insight The offered salary range of $68,000-$72,000 is slightly below the median for full-time triage nurses, but as a part-time role, it is competitive and aligns with market rates for similar positions.

Key Skills

RN Triage Clinical Assessment Remote Nursing Patient Advocacy Telehealth Care Coordination Nursing Protocols Compulsory Licensure Part-Time

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Clinical Consultation Triage Team - Part Time position at Sedgwick. With a Bachelor's degree in Nursing and over two years of recent clinical experience, I am confident in my ability to provide compassionate and efficient triage care. My background in emergency nursing has honed my skills in rapid assessment and decision-making, which are crucial for this role.

I am particularly drawn to Sedgwick's commitment to patient advocacy and its caring culture. I thrive in collaborative environments and am adept at using technology to document and communicate effectively. The flexibility of remote work and the opportunity to make a meaningful impact align perfectly with my career goals.

I look forward to the possibility of contributing to your team and supporting injured employees in their recovery journey. Thank you for considering my application.

Sincerely,
[Your Name]

Possible Interview Questions

Can you describe a time when you had to triage a patient with a life-threatening emergency over the phone?

In my previous role, I received a call from a patient experiencing chest pain and shortness of breath. I immediately recognized the symptoms of a possible heart attack and instructed the patient to call 911 while staying on the line to provide reassurance and gather information until paramedics arrived. I then documented the encounter and followed up with the patient later.

How do you handle a high volume of calls while maintaining quality and compassion?

I prioritize by using a systematic triage protocol to quickly assess urgency. I remain calm and focused, ensuring each caller feels heard and respected. I also use efficient documentation practices and take brief mental breaks between calls to maintain clarity and empathy.

What experience do you have with electronic health records and multiple computer systems simultaneously?

I am proficient in using EHR systems like Epic and Cerner, and I regularly manage multiple screens for documentation, patient data, and communication. I am comfortable multitasking and quickly learning new software.

Why are you interested in a part-time role, and how does this position fit your career goals?

I value work-life balance and seek a role that allows me to utilize my clinical skills while accommodating my personal schedule. This position offers the opportunity to work remotely and contribute to patient care in a flexible capacity, which aligns with my desire for a meaningful yet balanced career.

Describe a situation where you had to deal with a difficult or anxious caller. How did you de-escalate the situation?

I once handled a caller who was extremely anxious about their child's fever. I listened actively, validated their concerns, and provided clear, step-by-step instructions for home care while explaining when to seek emergency care. By remaining calm and empathetic, the caller felt reassured and followed my advice.

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Clinical Consultation Triage Team – Part Time

We are looking to add 2 part-time nurses to our Clinical Consultation team. Please note, this class starts on July 13th – no exceptions.

The part time shifts we are looking to fill are as follows (times are in CST):

6:00 PM – 12:00 AM – Saturday/Sunday
11:00 AM – 5:00 PM – Friday/Saturday/Sunday

As a nurse at Sedgwick, you can build a meaningful and rewarding career while advocating for patients in a nontraditional clinical setting.

Apply your medical/clinical or rehabilitation knowledge and experience to assist in the management of complex medical conditions, treatment planning and recovery from illness or injury.
Work in the best of both worlds – a rewarding career making an impact on the health and lives of others, and a remote work environment.
Enjoy flexibility in your career path while advocating for the most effective and efficient medical treatment for injured employees in a non-traditional setting.
Enable our Caring counts® mission supporting injured employees from some of the world’s best brands and organizations.
Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
Celebrate your career achievements and each other through professional development opportunities, continuing education credits, team building initiatives and more.
Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

PRIMARY PURPOSE OF THE ROLE: To triage calls to assess needs, giving appropriate care advice and disposition to appropriate level of care treatment while promoting cost-effective outcomes and safely facilitate return to work.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE:

Applies all phases of the nursing process, i.e., assessment, planning, implementation and evaluation when triaging calls.
Identifies the needs of caller by triaging, obtaining general health information and/or physician services referral.
Evaluates need for alternative treatment through telephonic contact and assessment with service provider.
Triages patient using defined triage protocols to obtain pertinent data; and enters data into computer system.
Identifies life-threatening emergencies and recommends appropriate interventions.
Refers issues requiring physician interventions to physician in a timely manner; directs patients to appropriate level of care including but not limited to the nearest emergency room, urgent care facility, primary treating physician or selfcare. Demonstrates effective verbal communications skills.
Adheres to quality assurance standards.
Serves as resource to triage team members.

EDUCATION AND LICENSING

Bachelor’s degree in nursing (BSN) preferred.
Active unrestricted RN compact licensure required along with two (2) years of recent clinical practice experience.
Should be proficient in multiple screens and multiple computer applications.

TAKING CARE OF YOU

Seeks innovative customer solutions.
Craves cutting edge opportunities.
Wants dynamic company culture.
Passion about creativity.
Seeks ongoing learning as a person and professional.
Thrives when solving challenging problems.
Wants achievements to be celebrated.
We offer a diverse and comprehensive benefits including medical, dental vision, 401K, PTO and more beginning your first day.

NEXT STEPS

If your application is selected to advance to the next round, a recruiter will be in touch. #nurse

Work environment requirements for entry-level opportunities include –
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $34.00-$36.00/hr.

**Always accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.