# Manager, Customer Success – Secondary Education East Coast (USA Remote) Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 91,935 - 153,225Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted7 Jun 2026Apply before7 Jul 2026Experience level Midweight Views / Applies 1986 / 276 [About company](https://jobicy.com/company/turnitin-llc.md) [Share](#share) About [Turnitin, LLC](https://jobicy.com/company/turnitin-llc.md) We support educators and empower students around the world to do their best original work. * [Education Management](https://jobicy.com/company-category/education-management.md) * 1996 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Turnitin seeks a Manager of Customer Success for Secondary Education on the East Coast (remote). This role leads a team of Customer Success Managers to drive customer engagement, retention, and growth in the EdTech/SaaS space. Responsibilities include team leadership, operational excellence, and cross-functional collaboration. Ideal candidates have 5+ years of CSM experience and 2+ years of sales management in EdTech. The position offers a competitive salary and the opportunity to impact global education. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires a blend of customer success expertise and management experience, with 5+ years in CSM and 2+ years in sales management, indicating a high level of professional maturity and skill. ### Salary Analysis Median Highly Competitive USD122,580US Market USD80k – 160k 0 USD176k AI Insight The offered salary range of $91,935 to $153,225 is competitive for a Customer Success Manager role in the EdTech industry, especially for a remote position on the East Coast. The median of $122,580 aligns well with market rates for experienced CS leadership. ### Key Skills Customer Success Management Team Leadership EdTech SaaS Sales Management Data Analysis Cross-functional Collaboration Customer Retention Performance Metrics Strategic Planning ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Manager, Customer Success position at Turnitin. With over 5 years of customer success experience in EdTech and 2 years of sales management, I have a proven track record of leading teams to drive retention and growth. My expertise in data analysis and cross-functional collaboration aligns with your need for a strategic leader. At my previous role, I successfully mentored CSMs to exceed KPIs and implemented scalable processes that improved customer satisfaction. I am confident in my ability to translate functional plans into operational successes and build strong partnerships. I am passionate about Turnitin's mission to uphold academic integrity and would be honored to contribute to your team. Thank you for considering my application. Sincerely, [Your Name] Copy ### Possible Interview Questions Can you describe your experience leading a team of Customer Success Managers?I have led a team of 5 CSMs for the past two years, focusing on coaching, performance reviews, and development planning. I implemented a mentorship program that improved team KPIs by 20%.How do you use data to drive customer success strategies?I regularly analyze metrics like churn rate, NPS, and product usage to identify trends. For example, I used Tableau to create dashboards that highlighted at-risk accounts, enabling proactive outreach that reduced churn by 15%.Describe a time you collaborated with product or marketing teams to address customer needs.In my previous role, I worked with marketing to create targeted campaigns based on customer feedback, and with product to prioritize feature requests. This collaboration led to a 10% increase in upsells.How do you ensure your team adheres to best practices and processes?I conduct regular audits of our playbook usage and hold weekly team meetings to discuss wins and challenges. I also provide ongoing training and incentivize adherence through recognition.What strategies do you use to retain customers in a competitive EdTech market?I focus on value realization by aligning our solutions with customer goals. I also build strong relationships through regular check-ins and executive business reviews, ensuring customers see ROI. ## Company Description When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. ## Job Description The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies. We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth. Responsibilities Team Leadership & Development: * Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs. * Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement. Operational Excellence: * Monitor and analyze team performance metrics * Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes. * Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals. * Communication Skills: Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise. * Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse, complex business problems. ## Qualifications Requirements: * 5+ years of CSM experience in EdTech/SaaS * 2+ years of Sales Management experience * Confident working with; SFDC, Google workspace and Zoom * Some experience working with; Tableau * Confident in analyzing data to make strategic decisions * Confident in development coaching and leadership skills Tii Elements: * Coaching & Team Building * Resourcefulness * Adaptability * Accountability ## Additional Information The expected annual base salary range for this position is: $91,935/year to $153,225/year. This position is bonus eligible. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. * Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. * Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. * Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. * Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. * One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes. * Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits * Remote First Culture * Health Care Coverage * Education Reimbursement*Competitive Paid Time Off * Self-Care Days * National Holidays * 2 Founder Days + Juneteenth Observed * Paid Volunteer Time Off * Charitable Contribution Match * Monthly Wellness or Home Office Reimbursement * Access to Employee Assistance Program (mental health platform) * Parental Leave * Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled. #LI-LL1 Show more [Apply now >](https://jobicy.com/jobs/145724-manager-customer-success-secondary-education-east-coast-usa-remote.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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