# Music Streaming Platform Customer Specialist with Polish and English (Remote in Bulgaria) Remote from[Bulgaria](https://jobicy.com/job-region/bulgaria.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted7 Jun 2026Apply before7 Jul 2026Experience level Senior Views / Applies 3117 / 776 [About company](https://jobicy.com/company/sutherland.md) [Share](#share) About [Sutherland](https://jobicy.com/company/sutherland.md) Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships * [Outsourcing/Offshoring](https://jobicy.com/company-category/outsourcing-offshoring.md) * 1986 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This role is a non-voice customer support specialist for Spotify, providing email and chat assistance to users. You will handle account management, payment issues, and troubleshooting in Polish and English. The position is fully remote within Bulgaria, offering a permanent contract, training, and benefits. Requires strong written communication and problem-solving skills with a positive attitude. It's an opportunity to work with a global brand in a supportive, multicultural environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires bilingual proficiency but focuses on scripted non-voice support with clear guidelines, making it moderately easy to perform. ### Salary Analysis Median Market Rate $40,000US Market $30k – 55k 0 $61k AI Insight The salary is not explicitly stated, but based on US market data for similar customer support roles, the estimated median is $40,000 per year. This is competitive for a remote role in Bulgaria where cost of living is lower. ### Core Skills Required [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [Polish](https://jobicy.com/jobs?search_keywords=Polish.md) [English](https://jobicy.com/jobs?search_keywords=English.md) [Spotify](https://jobicy.com/jobs?search_keywords=Spotify.md) [Email Support](https://jobicy.com/jobs?search_keywords=Email+Support.md) [Chat Support](https://jobicy.com/jobs?search_keywords=Chat+Support.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Written Communication](https://jobicy.com/jobs?search_keywords=Written+Communication.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) [Bilingual](https://jobicy.com/jobs?search_keywords=Bilingual.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Music Streaming Platform Customer Specialist position. With native Polish and fluent English, I am confident in providing excellent support to Spotify users. My strong written communication skills and patience for troubleshooting make me an ideal candidate. I have previous experience in customer service and enjoy helping people resolve issues efficiently. I am comfortable working remotely and am eager to contribute to Sutherland's global team. Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with your needs. Sincerely, [Your Name] Copy ### Sample Interview Questions How would you handle a customer frustrated with a recurring billing issue?I would apologize for the inconvenience, listen to their concerns, verify their account details, and guide them through resolution steps. If needed, I would escalate to a specialist.Describe your experience with email and chat support.I have 2 years of experience providing both email and chat support, handling up to 30 interactions per day with high customer satisfaction.How do you ensure accuracy when explaining technical troubleshooting steps?I break down steps into simple language and ask for confirmation after each step to ensure the customer understands.Why do you want to work for Spotify through Sutherland?I am passionate about music and technology, and I admire Spotify's user-centric approach. Sutherland's reputation for excellent training and support aligns with my career goals.How do you stay motivated during repetitive tasks?I focus on the positive impact on customers and take short breaks to maintain focus. I also use productivity techniques like task batching. ## Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. ## Job Description What You’ll Do (Non-Voice Support Only): * Provide email and chat support (no phone calls!) to Spotify users * Answer common “how-to” and FAQ-type questions * Assist with account management and payment-related issues * Guide users through troubleshooting steps with patience and clarity ## Qualifications * Excellent Polish (C1) and English (C1) * Valid EU work permit * Prior customer service experience is a plus * Strong written communication and problem-solving skills * A team player with a positive, can-do attitude * Comfortable explaining complex topics in a clear, simple manner ## Additional Information What You’ll Get: * Permanent contract with long-term job security * Fully remote training and work from anywhere in Bulgaria * Additional health and life insurance * 21 days of paid annual leave * Food vouchers and Multisport card (partially covered) * Performance bonuses * World-class training and career growth opportunities * Digital HR services and 24/7 psychological support Why Join Us? * Fully digital onboarding and contract signing * Recognition and referral programs * Engaging employee events and wellness initiatives * Learning platforms and certification support * Exposure to global business and an inclusive, multicultural environment Ready to start your journey with Spotify and Sutherland? Apply now and let’s make customer support more human – one message at a time. All your information will be kept confidential according to EEO guidelines. Show more [Apply now >](https://jobicy.com/jobs/145727-music-streaming-platform-customer-specialist-with-polish-and-english-remote-in-bulgaria.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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