# Senior Customer Success Manager Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted8 Jun 2026Apply before8 Jul 2026Experience level Senior Views / Applies 2712 / 856 [About company](https://jobicy.com/company/telus.md) [Share](#share) About [TELUS](https://jobicy.com/company/telus.md) Connecting Canadians for a better future * [Telecommunications](https://jobicy.com/company-category/telecommunications.md) * 1990 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary TELUS Health is hiring a Senior Customer Success Manager for its EMEA team to drive strategic partnerships with enterprise clients. The role involves retaining and growing client relationships, managing renewals, and identifying expansion opportunities. Ideal candidates have 5+ years in customer success or account management, preferably in B2B SaaS or employee wellness. The position requires strong consultative skills, C-level engagement, and a proactive mindset. This is an opportunity to impact workplace wellbeing globally. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight Requires 5+ years of experience, managing large enterprise accounts, and a consultative approach, making it challenging but manageable for seasoned professionals. ### Salary Analysis Median Highly Competitive $108,000US Market $85k – 130k 0 $143k AI Insight The salary was not provided; however, based on US market data for a Senior Customer Success Manager, the median is around $108,000. The typical range is $85,000 to $130,000, depending on experience and location. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B+SaaS.md) [Employee Wellness](https://jobicy.com/jobs?search_keywords=Employee+Wellness.md) [EAP](https://jobicy.com/jobs?search_keywords=EAP.md) [Relationship Management](https://jobicy.com/jobs?search_keywords=Relationship+Management.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) [Renewals Management](https://jobicy.com/jobs?search_keywords=Renewals+Management.md) [Client Advocacy](https://jobicy.com/jobs?search_keywords=Client+Advocacy.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Senior Customer Success Manager position at TELUS Health. With over 5 years of experience in customer success and client relationship management, I have a proven track record of retaining and growing enterprise accounts. My consultative approach and passion for employee wellbeing align perfectly with TELUS Health's mission to be the most trusted wellbeing company. I am eager to contribute to your dynamic EMEA team and help clients maximize the value of your solutions. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you approach developing strategic partnerships with C-level executives?I focus on understanding their business objectives and linking our solutions to measurable outcomes. Regular business reviews and tailored insights help build trust and demonstrate value.Can you describe a time you turned around an at-risk client relationship?I once had a client considering non-renewal due to low engagement. I conducted a deep dive into their usage data, identified gaps, and proposed a customized engagement plan with regular check-ins. The client renewed and expanded their contract.How do you prioritize your book of business when managing multiple enterprise accounts?I use a tiered approach based on revenue, churn risk, and growth potential. I allocate more time to high-risk and high-value accounts while ensuring regular touchpoints for all clients.How do you identify expansion opportunities within existing accounts?I monitor usage patterns and gather feedback during business reviews. By understanding their evolving needs, I can suggest additional features or services that align with their goals, such as new wellness programs.How do you stay updated on industry trends in employee wellbeing?I subscribe to industry publications, attend webinars, and participate in customer success communities. I also leverage insights from client interactions to stay attuned to market needs. TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. At TELUS Health, we’re not just growing – we’re on a mission to be the most trusted wellbeing company in the world. And we need a passionate Senior Customer Success Manager like you to help us get there. Our Team and What We’ll Accomplish Together Our EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France and Germany. We are united in our goal to enhance employee wellbeing worldwide. Your Opportunity: As we experience rapid growth throughout EMEA, you’ll be at the forefront of our expansion. Our Customer Success team plays a pivotal role, responsible for nurturing the overall business and executive relationships with TELUS Health customers. As a Senior Customer Success Manager, you’ll have the opportunity to cultivate trusted advisor relationships with our clients, empowering them to elevate employee engagement and enhance overall wellness through the TELUS Health solution. This role offers a chance to be part of our dynamic and rapidly growing team, working with a leading innovator in wellness solutions. You’ll also have the opportunity to work with a diverse range of clients, both national and international, from various industries. Why This Matters: Both domestically and Globally, the need for employers to provide Wellbeing support to their people has never been greater. We show up in a big way for our clients to make a genuine difference to their employees, and their business outcomes. Every partnership you forge brings us one step closer to our vision of a healthier, more productive workforce across the globe. Are you ready to be part of a team that’s making a real difference in people’s lives? Join us on this exciting journey and help shape the future of workplace wellbeing! What You’ll Do * Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning. * Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximize the value clients receive from TELUS Health solutions. * Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to resolve client needs efficiently. * Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements. * Monitor & Optimize: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements. What You Bring * 5+ years of experience in Customer Success, Client Relationship Management, Account Management, or other customer facing relationship role; experience in a consultative B2B sales role is a significant asset * Proven track record of success in retaining and growing relationships with large Enterprise accounts and managing broker accounts * Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred. * A strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn. * Strong interpersonal skills, and solid written and oral communication skills * A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments * Experience with Salesforce or comparable CRM for data-driven decision making * Travel within the assigned region(s) will be required What We Offer * Sales incentive plan * Comprehensive training and onboarding programme * Primarily remote work with a strong preference for candidates based in or around London * Pension * Private Medical Insurance including Digital GP * Healthcare Cash Plan – claim back dental bills or the cost of new glasses * Dental Plan * Life Insurance * Group Income Protection * 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays * Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more * Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need #LI-Remote #LifeAtTELUS #HiringNow A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Show more [Apply now >](https://jobicy.com/jobs/145825-senior-customer-success-manager-11.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Capital on Tap logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/88542615-221.jpeg) Capital on Tap [Customer Service Advisor – Midnights Team](https://jobicy.com/jobs/147500-customer-service-advisor-midnights-team.md) We’re Capital on Tap 👋💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren’t fit for purpose, and small business owners often couldn’t… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![GrowthLoop logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ed2bfa39-221.png) GrowthLoop [Senior Customer Architect](https://jobicy.com/jobs/142087-senior-customer-architect.md) About GrowthLoopGrowthLoop is rebuilding how enterprise marketing teams operate — and this role is at the center of it. As a Customer Architect, you’ll own a portfolio of strategic accounts,… ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) CA•Full TimeUSD 180k-200k/year* ![1840 & Company logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/a9b7bfca-221.png) 1840 & Company [Customer Support Representative](https://jobicy.com/jobs/142094-customer-support-representative-3.md) We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutionsthrough… ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) APAC•Full TimeUSD 3-4/hour* ![NRG logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/59e14265-221.png) NRG [Field Service Technician – Greensboro, NC](https://jobicy.com/jobs/142578-field-service-technician-greensboro-nc.md) Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.Vivint Smart Home, an NRG owned… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Customer Adoption Specialist](https://jobicy.com/jobs/148114-customer-adoption-specialist.md) Job Requisition ID #26WD98368Position OverviewDo you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) ![Portugal flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/pt.svg) GB, PT +1 more, SE•Full TimeNEW* ![Remote logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63a88d3a-221-1.png) Remote [Senior Onboarding Client Services Specialist](https://jobicy.com/jobs/148111-senior-onboarding-client-services-specialist.md) About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) EMEA•Full TimeUSD 35,250-79,300/year* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Customer Success Readiness Manager](https://jobicy.com/jobs/148109-customer-success-readiness-manager.md) Job Requisition ID #26WD99513Position OverviewAutodesk’s Customer Success organization helps customers achieve measurable business outcomes through consistent, scalable success experiences. The CS Readiness team supports this mission through field readiness, adoption… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) GB, EMEA•Full TimeNEW* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Technical Success Manager Nordics](https://jobicy.com/jobs/148106-technical-success-manager-nordics.md) Job Requisition ID #26WD99523Position OverviewWe are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) ![Denmark flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/dk.svg) EMEA, DK•Full TimeNEW* ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance [Customer Service Representative (Czech & English)](https://jobicy.com/jobs/144660-customer-service-representative-czech-english.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… ![Czechia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/cz.svg) CZ•Full TimeNEW* ![Oddball logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/8c034287ffd7b6474f90645b1c72e60a.jpeg) Oddball [Customer Support Engineer](https://jobicy.com/jobs/144984-customer-support-engineer-3.md) Oddball believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal space. Our team is full of experienced engineering, product,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 75k-110k/year [More Jobs](https://jobicy.com/jobs.md)