# Bilingual Customer Care Representative Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 30,000 - 54,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted18 Jun 2026Apply before18 Jul 2026Experience level Entry-Level Junior Views / Applies 1588 / 422 [About company](https://jobicy.com/company/assurant.md) [Share](#share) About [Assurant](https://jobicy.com/company/assurant.md) Assurant is a leading global business services company that supports, protects and connects major consumer purchases * [Insurance](https://jobicy.com/company-category/insurance.md) * 1892 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? 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Upgrade to Plus ### AI Summary Assurant is seeking a Bilingual Customer Care Representative to handle inbound customer calls and emails with empathy and professionalism. The role requires fluency in Spanish and English, strong communication skills, and the ability to multitask in a fast-paced environment. The position is remote, full-time, with shifts that may include evenings and weekends. Comprehensive paid training and benefits from day one are offered, along with career growth opportunities. This is a customer service role focused on resolving issues and providing proactive solutions without cold calling or sales. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role is entry-level with structured training and clear processes, but requires bilingual skills and multitasking in a fast-paced environment, making it moderately easy. ### Salary Analysis Median Market Rate USD42,000US Market USD30k – 55k 0 USD61k AI Insight The offered salary range of $30,000 to $54,000 per year is competitive for a bilingual customer care role in the US market, with a median of $42,000 aligning with industry standards. The pay includes shift differentials for nights and weekends, which can increase earnings. ### Core Skills Required [Bilingual](https://jobicy.com/jobs?search_keywords=Bilingual.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Call Center](https://jobicy.com/jobs?search_keywords=Call+Center.md) [Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md) [English](https://jobicy.com/jobs?search_keywords=English.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) [Empathy](https://jobicy.com/jobs?search_keywords=Empathy.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Bilingual Customer Care Representative position at Assurant. With fluency in Spanish and English and over two years of customer service experience in a call center environment, I am confident in my ability to deliver the 'WOW experience' your customers expect. I thrive in fast-paced settings and excel at resolving issues with empathy and professionalism. Your commitment to employee growth, including tuition reimbursement and career advancement, aligns perfectly with my professional goals. I am eager to bring my strong communication and problem-solving skills to your team. Thank you for considering my application. I look forward to the opportunity to contribute to Assurant's success. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you had to handle a difficult customer? How did you resolve the issue?In my previous role, a customer was upset about a billing error. I listened actively, apologized for the inconvenience, and researched the issue. I corrected the error and offered a credit. The customer appreciated the follow-up and thanked me for resolving it quickly.How do you prioritize tasks when handling multiple calls and emails simultaneously?I focus on urgent issues first, such as service outages or complaints. I use a ticketing system to track queues and set reminders for follow-ups. Staying organized and calm helps me manage the workload effectively.Why do you want to work for Assurant?I admire Assurant's reputation for innovation and customer focus. The company's investment in employee development and its inclusive culture are very appealing. I believe my bilingual skills and customer service experience align well with the role.This role requires night and weekend shifts. Are you flexible with scheduling?Yes, I am fully available for evening and weekend shifts. I understand that customer support requires 24/7 coverage, and I am prepared to adapt my schedule to meet business needs.How do you ensure you provide a positive customer experience on every call?I always start with a friendly greeting, listen actively, and use positive language. I try to anticipate the customer's needs and offer solutions proactively. Even if I cannot solve the issue immediately, I keep the customer informed and follow up promptly. Bilingual Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may include evenings and weekends Compensation: Competitive pay + shift differentials for nights/weekends Why Join Us? At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment. What Sets Us Apart: * Benefits from Day One – Medical, dental, vision, and more * Paid Time Off – Including holidays * Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months) * Comprehensive Training – Paid virtual training to set you up for success What You’ll Do: * Handle inbound customer calls and/or e-mails with empathy and professionalism * Resolve issues, answer questions, and provide proactive solutions * Document interactions and follow up as needed * Participate in special projects and adapt to evolving priorities * Deliver a WOW experience on every call—customers should hear your smile! Note: This role does not involve cold calling, sales, or contract upgrades. What We’re Looking For: * Minimum Requirements: Bilingual fluency in Spanish and English (required). * High school diploma or GED * Customer service experience (call center, insurance, or banking preferred) * Strong communication, listening, and problem-solving skills * Ability to multitask using technology in a fast-paced environment * Reliable high-speed internet (25 Mbps down / 6 Mbps up) * Quiet, distraction-free home office setup * Preferred Qualifications: 2+ years of customer service experience * Prior remote work experience Work Environment: * Full-time, 40 hours/week * Shifts may vary and include weekends and holidays * Must be available to work as late as 9 PM EST * Periodic shift bids determine schedules based on business needs Ready to Make a Difference? If you’re a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you! Pay Range: $15.03 – $27.75 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at [jobs.assurant.com](https://jobs.assurant.com/en/?utm_source=job_posting&utm_medium=boilerplate&utm_campaign=2022). For U.S. benefit information, visit [myassurantbenefits.com](https://www.myassurantbenefits.com/). For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture [The Assurant Way](https://jobs.assurant.com/en/the-assurant-way/?utm_source=job_posting&utm_medium=boilerplate&utm_campaign=2022). Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our [AI Usage Guidelines page](https://jobs.assurant.com/candidate-ai-usage/) to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our [Privacy Notice](https://jobs.assurant.com/assurant-careers-privacy-notice/) to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant’s application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam [here](https://jobs.assurant.com/en/job-scam-alert/). Show more [Apply now >](https://jobicy.com/jobs/145826-bilingual-customer-care-representative.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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