# Technical Customer Success Manager, UK Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted8 Jun 2026Apply before8 Jul 2026Experience level Midweight Views / Applies 1048 / 372 [About company](https://jobicy.com/company/nash.md) [Share](#share) About [Nash](https://jobicy.com/company/nash.md) Nash is the digital logistics infrastructure for commerce, enabling reliable and efficient last-mile delivery. * [Computer Software](https://jobicy.com/company-category/software.md) * 2021 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Nash is hiring a Technical Customer Success Manager to own and grow strategic enterprise accounts. In this role, you will act as an embedded partner, driving adoption, performance, and long-term outcomes on Nash's logistics platform. You will collaborate closely with customer product and engineering teams to design, deploy, and optimize solutions. The ideal candidate has 5+ years in a technical customer-facing role, strong analytical skills, and the ability to translate technical concepts into business value. This position is based in the UK but offers remote work options. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role demands deep technical expertise, strategic account ownership, and cross-functional collaboration in a high-stakes enterprise environment, making it highly challenging. ### Salary Analysis Median Highly Competitive $110,000US Market $90k – 130k 0 $143k AI Insight The job does not specify salary. Based on US market rates for a Technical Customer Success Manager with enterprise experience, the median salary is approximately $110,000 per year, which is competitive for this role. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical+Account+Management.md) [Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise+SaaS.md) [API Integrations](https://jobicy.com/jobs?search_keywords=API+Integrations.md) [Logistics Technology](https://jobicy.com/jobs?search_keywords=Logistics+Technology.md) [Strategic Partnerships](https://jobicy.com/jobs?search_keywords=Strategic+Partnerships.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Client Retention](https://jobicy.com/jobs?search_keywords=Client+Retention.md) ### Cover Letter Sample I am excited to apply for the Technical Customer Success Manager position at Nash. With over 5 years of experience in enterprise technical account management, I have a proven track record of driving adoption and delivering measurable outcomes for strategic clients. My technical fluency in APIs, integrations, and workflow optimization allows me to serve as a trusted partner to both customer engineering teams and internal stakeholders. I thrive in fast-paced, high-growth environments and am skilled at translating complex technical concepts into actionable business insights. At my current role, I successfully managed a portfolio of enterprise accounts, achieving a 95% retention rate and expanding revenue through upsells. I am eager to bring this expertise to Nash and help shape the future of logistics technology. Thank you for your time and consideration. I look forward to discussing how I can contribute to Nash’s success. Copy ### Sample Interview Questions How do you approach onboarding a new enterprise customer to ensure long-term success?I start by thoroughly understanding the customer's business goals and technical environment. Then I create a tailored onboarding plan with clear milestones, regular check-ins, and training sessions. I also establish a feedback loop to quickly address any issues and ensure the customer sees early value.Describe a time you had to manage a difficult customer escalation. What steps did you take?In a previous role, a key customer faced a critical integration bug affecting their operations. I immediately convened a cross-functional team including engineering and product, communicated transparently with the customer about the timeline, and provided workarounds. We resolved the issue within 48 hours and implemented a preventive measure, strengthening the relationship.How do you stay updated on technical product changes to better advise customers?I dedicate time each week to review release notes, attend internal product demos, and test new features in a sandbox environment. I also maintain a knowledge base of common customer use cases and update it with new capabilities, ensuring I can proactively recommend relevant improvements.Can you walk us through how you would measure the success of a customer account?I focus on key performance indicators such as product adoption rates, feature usage, customer satisfaction scores, and business outcomes like cost savings or efficiency gains. I set quarterly business reviews to track progress against these metrics and adjust strategies accordingly.Why are you interested in the logistics and supply chain industry, and how does your background align with Nash's mission?I am drawn to logistics because it is a dynamic field where technology can have a huge impact on efficiency and customer experience. My experience in SaaS and enterprise account management, combined with my technical skills, aligns well with Nash's mission to unify logistics operations. I am excited to help customers optimize their workflows and achieve tangible results. ## About the Role We’re hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role—you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash’s platform. This role sits within our Customer Success organization and blends strategic account leadership with hands-on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. ## Responsibilities * Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth. * Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform. * Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company. * Use your expertise to advise customers, guide integrations, and identify improvement opportunities. * Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. * Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. * Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams. * Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives. ## Qualifications (Must-Have) * 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. * Proven success owning enterprise customer relationships and driving adoption, performance, and growth. * Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. * Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. * Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems. * Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. * Excellent communication and executive-presence skills. ## Nice-to-Have * Experience in last-mile logistics, supply chain, or complex B2B SaaS systems. * Experience in high-growth startups or enterprise retail environments. * Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. * Background in consultative roles involving both technical depth and commercial accountability. More about [Nash](http://Nash.AI) ## Nash is the platform that powers modern logistics. Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line. Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company’s own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion. We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco. ## What You’ll Love About Us ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance Show more [Apply now >](https://jobicy.com/jobs/145831-technical-customer-success-manager-uk.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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