# Senior Director, Customer Success Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 240,000 - 340,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted8 Jun 2026Apply before8 Jul 2026Experience level Senior Views / Applies 3434 / 648 [About company](https://jobicy.com/company/webflow.md) [Share](#share) About [Webflow](https://jobicy.com/company/webflow.md) Webflow is the way to design, build, and launch powerful websites visually — without coding. * [Computer Software](https://jobicy.com/company-category/software.md) * 2012 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Webflow is seeking a Senior Director of Customer Success to lead enterprise customer strategies, focusing on retention, adoption, and expansion. This role involves building a high-performing team, operationalizing AI workflows, and strengthening executive relationships. The position reports to the VP of Customer Experience and partners closely with Sales, Product, and Marketing. The role is remote-first for US-based candidates, with compensation based on geographic zones. Success within 12 months includes improving retention, scalability, and customer feedback loops. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires strategic leadership to improve customer retention and scale operations, demanding experience in cross-functional collaboration and data-driven decision-making. ### Salary Analysis Median Market Rate USD290,000US Market USD200k – 400k 0 USD440k AI Insight The offered salary range of $240,000 to $340,000 is competitive for a Senior Director role in the US market, aligning with top-tier tech companies. The median of $290,000 reflects the high level of responsibility and impact expected. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Enterprise](https://jobicy.com/jobs?search_keywords=Enterprise.md) [Retention](https://jobicy.com/jobs?search_keywords=Retention.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Leadership](https://jobicy.com/jobs?search_keywords=Leadership.md) [AI](https://jobicy.com/jobs?search_keywords=AI.md) [Analytics](https://jobicy.com/jobs?search_keywords=Analytics.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Strategy](https://jobicy.com/jobs?search_keywords=Strategy.md) [Web Development](https://jobicy.com/jobs?search_keywords=Web+Development.md) ### Cover Letter Sample Dear Hiring Team, I am excited to apply for the Senior Director, Customer Success position at Webflow. With over a decade of experience leading customer success teams in SaaS, I have driven measurable improvements in retention and expansion. My approach combines strategic planning with hands-on leadership to build customer-centric cultures. I am particularly drawn to Webflow's agentic web platform and its potential to transform how teams build and optimize digital experiences. I look forward to leveraging my expertise in AI-driven processes and executive engagement to help Webflow achieve its ambitious goals. Thank you for considering my application. I am eager to discuss how I can contribute to Webflow's continued growth. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you measure the health of an enterprise customer portfolio?I use a combination of quantitative metrics like Net Revenue Retention (NRR), Gross Revenue Retention (GRR), product adoption rates, and qualitative insights from executive business reviews. I also track leading indicators such as support ticket trends and usage patterns to proactively address risks.Describe your experience scaling a customer success organization.At my previous company, I grew the CS team from 10 to 50 while maintaining a 95% retention rate. I implemented segment-specific playbooks, automated workflows with AI, and established a tiered support model. This improved efficiency and allowed CSMs to focus on high-value strategic accounts.How do you align customer success goals with product and sales teams?I regularly participate in joint planning sessions and share customer insights with product to influence roadmap priorities. With sales, I co-develop handoff processes and ensure that renewals and expansions are collaborative efforts. I also use shared dashboards to track mutual KPIs.What role does AI play in modern customer success?AI enables predictive analytics to identify at-risk accounts, automates routine tasks like onboarding follow-ups, and personalizes customer interactions at scale. I have implemented AI-driven health scores and chatbots to enhance efficiency while maintaining a human touch for complex issues.How do you develop your team members to achieve their full potential?I focus on individualized development plans, regular coaching, and providing opportunities to lead strategic initiatives. I also foster a culture of continuous learning by encouraging certifications and cross-training. Recognizing achievements publicly and providing constructive feedback are key to growth. As the pioneer of the Agentic Web Marketing Platform, we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web. Webflow is seeking a Senior Director of Customer Success to lead the strategy, execution, and business outcomes of our Enterprise customer portfolio. This leader will be responsible for driving customer adoption, retention, expansion, and advocacy across our Enterprise customer base while also building a high-performing, customer-centric organization. Reporting to the VP of Experience, the Senior Director will lead teams responsible for helping customers realize measurable business outcomes with Webflow. This role will partner closely with Sales, Product, Marketing, Support, and Executive Leadership to ensure customers achieve value throughout their lifecycle. Success within the first 12 months looks like: * Improve customer retention and adoption outcomes. * Increase organizational scalability through systems, process, and operating model improvements. * Strengthen executive relationships with strategic customers. * Build stronger customer feedback loops that influence product strategy. ## About the role: * Location: Remote-first (United States) * Full-time * Permanent * Exempt * The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We’ve structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. United States (all figures cited below are in USD and pertain to workers in the United States) Zone A: $272,000 – $340,000 * Zone B: $256,000 – $320,000 * Zone C: $240,000 – $300,000 For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’smarket location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends Please visit our [Careers page](https://webflow.com/careers#pay-zones) for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. * Application Information: * Application deadline: applications accepted on an ongoing basis until position is closed and filled * This posting is for an existing vacancy * Reporting within the Webflow Revenue Organization to the Vice President, Customer Experience As a Sr. Director, Customer Success, you’ll … * Own key success metrics for our Enterprise business including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), product adoption, and customer health. * Continue developing a high-performance culture centered on accountability, customer impact, and continuous improvement. * Operationalize AI forward workflows and customer programs so CSMs can focus their time on customers. * Strengthen our customer health frameworks, forecasting processes, and success metrics. * Engage strategically with our largest, highest visibility accounts. * Deliver regular business and operational reviews to Webflow Executive Leadership. * Partner with Product teams to influence roadmap priorities based on customer insights. ## About you: Requirements: * 10+ years of experience in Customer Success, Account Management, Professional Services, or related post-sale leadership roles. * 5+ years leading managers and senior leaders in a SaaS environment. * Demonstrated success owning retention, adoption, and expansion outcomes. * Experience building and scaling customer success organizations in high-growth environments. * Strong executive presence with the ability to engage C-level customer stakeholders. * Expertise in customer lifecycle management, health scoring, and customer success operations. * Data-driven approach to decision-making and organizational leadership. * Experience partnering cross-functionally across Product, Sales, Marketing, and Support organizations. You’ll thrive as a Sr. Director, Customer Success if you: * Think like an owner and are energized by accountability for retention, expansion, and long-term customer outcomes. * Balance customer advocacy with business rigor, making decisions that create durable value for both customers and Webflow. * Excel at building trusted relationships with executive stakeholders and can confidently engage with leaders across marketing, digital, technology, and operations functions. * Have a track record of leading through leaders, developing high-performing managers, and scaling teams through periods of growth and change. * Bring a systems-oriented mindset, creating scalable processes and programs that improve both customer outcomes and team effectiveness. * Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact. ## Our Core Behaviors: * Build lasting customer trust. We build trust by taking action that puts customer trust first. * Win together. We play to win, and we win as one team. Success at Webflow isn’t a solo act. * Reinvent ourselves. We don’t just improve what exists, we imagine what’s possible. * Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar. ## Benefits * Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company. * Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. * Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. * Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. * Wellness for the whole you. Access to mental health resources, therapy and coaching. * Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. * Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts. * Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program. Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment. ## Remote, together At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are [committed](https://webflow.com/diversity-equity-inclusion) to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. ## Stay connected Not ready to apply, but want to be part of the Webflow community? Consider following our story on our [Webflow Blog](https://webflow.com/blog), [LinkedIn](https://www.linkedin.com/company/webflow-inc-/), [X (Twitter)](https://twitter.com/webflow), and/or [Glassdoor](https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm). ## Please note: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you’ll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review [Webflow’s Applicant Privacy Notice](https://webflow.com/legal/applicant-privacy-notice). Show more [Apply now >](https://jobicy.com/jobs/145833-senior-director-customer-success.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Alight Solutions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3bcf9f40-221.jpeg) Alight Solutions [Customer Care Delivery Specialist in HR Services with English and Italian](https://jobicy.com/jobs/144826-customer-care-delivery-specialist-in-hr-services-with-english-and-italian.md) Customer Care Delivery Specialist in HR Services with English and ItalianOur storyAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our… ![Poland flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/pl.svg) PL•Full TimeNEW* ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds [Director of Customer Support](https://jobicy.com/jobs/147982-director-of-customer-support.md) What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) US, CA•Full TimeUSD 140k-180k/year* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Account Technical Lead (ATL), Enterprise Accounts](https://jobicy.com/jobs/147706-account-technical-lead-atl-enterprise-accounts.md) Job Requisition ID #26WD99448Position OvevriewThe Account Technical Lead (ATL), Enterprise Accounts, leads high-complexity technical engagements, independently drives enterprise discovery, architects detailed solution designs, and develops the Customer Technical Vision (CTV)…. ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) APAC, AU•Full TimeNEW* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Senior Customer Success Manager](https://jobicy.com/jobs/147714-senior-customer-success-manager-13.md) Job Requisition ID #26WD98771Position OverviewThe Autodesk Senior Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer… ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) APAC, AU•Full TimeNEW* ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance [Customer Service Representative (Portuguese)](https://jobicy.com/jobs/142093-customer-service-representative-portuguese.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… ![Argentina flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ar.svg) AR•Full TimeNEW* ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs [Customer Success Lead – APAC](https://jobicy.com/jobs/142092-customer-success-lead-apac.md) About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions… ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) ![Singapore flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/sg.svg) AU, SG•Full TimeNEW* ![Assurant logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/631e270cd95fcdb3eaa2c8938c98d062.png) Assurant [Customer Care Representative](https://jobicy.com/jobs/142097-customer-care-representative-3.md) Job DescriptionCustomer Care Representative Located in Arizona and NevadaLocation: Remote | Job Type: Full-TimeSchedule: Shifts may include evenings and weekendsCompensation: Competitive pay + shift differentials for nights/weekendsWhy Join Us?At Assurant, our Customer Care Representatives are… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Remote logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63a88d3a-221-1.png) Remote [Lifecycle Specialist, Time and Attendance – EMEA](https://jobicy.com/jobs/142101-lifecycle-specialist-time-and-attendance-emea.md) About RemoteRemote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) EMEA•Full TimeUSD 29,750-67k/year* ![Snapscale logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/648035b4-221.jpg) Snapscale [Customer Service Representative (Spanish Bilingual)](https://jobicy.com/jobs/142189-customer-service-representative-spanish-bilingual.md) DescriptionOverview:Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point… ![Philippines flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ph.svg) PH•Full TimeNEW* ![ModSquad logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200910162701-890885.jpg) ModSquad [Bilingual Customer Support (Dutch/English) – Music Streaming](https://jobicy.com/jobs/142201-bilingual-customer-support-dutch-english-music-streaming.md) We Could Use Someone Like You in Our Crew.Are you passionate about music and fluent in both Dutch and English? ModSquad is excited to partner with a leading global music… ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) APAC•Full TimeNEW [More Jobs](https://jobicy.com/jobs.md)