# Senior Observability Architect | West Coast | PST | Remote Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 204,000 - 260,000Department [DevOps & Infrastructure](https://jobicy.com/categories/admin.md) Employment type Full Time, Job posted9 Jun 2026Apply before9 Jul 2026Experience level Senior Views / Applies 2563 / 817 [About company](https://jobicy.com/company/grafana-labs.md) [Share](#share) About [Grafana Labs](https://jobicy.com/company/grafana-labs.md) Grafana Labs supports organizations’ monitoring, visualization and observability goals. 750,000+ active installations * [Internet](https://jobicy.com/company-category/internet.md) * 2014 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Grafana Labs is seeking a Senior Observability Architect to serve as the technical owner of long-term customer success. This role involves architecting complex observability solutions, building strategic relationships with engineers and SREs, and guiding customers through their observability maturity curve. The position requires deep technical expertise in metrics, logs, and traces, as well as strong leadership and communication skills. As a 100% remote company, Grafana Labs offers autonomy and trust in a fast-paced, innovation-driven environment. The role is specifically for the West Coast time zone (PST). ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role involves complex technical architecture, strategic customer guidance, and cross-functional collaboration, requiring senior-level expertise and problem-solving skills. ### Salary Analysis Median Highly Competitive USD232,000US Market USD150k – 250k 0 USD275k AI Insight The offered salary range of $204,000 - $260,000 is competitive and above the US market median for similar roles, reflecting the seniority and specialized nature of the position. ### Core Skills Required [Observability](https://jobicy.com/jobs?search_keywords=Observability.md) [Grafana](https://jobicy.com/jobs?search_keywords=Grafana.md) [Prometheus](https://jobicy.com/jobs?search_keywords=Prometheus.md) [Metrics](https://jobicy.com/jobs?search_keywords=Metrics.md) [Logs](https://jobicy.com/jobs?search_keywords=Logs.md) [Traces](https://jobicy.com/jobs?search_keywords=Traces.md) [Kubernetes](https://jobicy.com/jobs?search_keywords=Kubernetes.md) [SRE](https://jobicy.com/jobs?search_keywords=SRE.md) [Cloud Architecture](https://jobicy.com/jobs?search_keywords=Cloud+Architecture.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) ### Cover Letter Sample Dear Hiring Team, I am writing to express my strong interest in the Senior Observability Architect position at Grafana Labs. With over 8 years of experience in observability and site reliability engineering, I have a proven track record of designing and implementing scalable monitoring solutions using open-source tools like Prometheus, Loki, and Grafana. I am particularly drawn to Grafana Labs' commitment to open standards and its collaborative, remote-first culture. In my previous role, I led the adoption of observability platforms for enterprise clients, resulting in improved incident response times and reduced operational costs. I thrive on solving complex technical challenges and guiding teams toward best practices. I am excited about the opportunity to contribute to Grafana's customer success and help shape the future of observability. Thank you for considering my application. I look forward to the possibility of discussing how my skills align with this role. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience designing observability strategies for large-scale distributed systems.I have architected observability solutions for systems with over 10,000 microservices, implementing Prometheus for metrics, Loki for logs, and Tempo for traces. I focused on reducing mean time to detect (MTTD) and mean time to resolve (MTTR) by establishing unified dashboards and alerting rules.How do you approach guiding a customer through their observability maturity journey?I start by assessing their current tooling and processes, then define a roadmap with incremental milestones. I prioritize quick wins like setting up basic dashboards, then progress to advanced use cases like root cause analysis using traces and correlated logs.Can you explain a time you had to troubleshoot a complex observability issue and how you resolved it?A customer was experiencing intermittent latency spikes. I analyzed their metrics and traces, identified a bottleneck in their database queries, and recommended indexing changes. This reduced latency by 40% and improved overall system reliability.How do you stay current with evolving observability technologies and best practices?I regularly attend industry conferences like KubeCon and ObservabilityCON, contribute to open-source projects, and follow thought leaders in the community. I also conduct internal workshops to share knowledge.Tell us about your experience with cross-functional collaboration, especially with engineering teams.In my last role, I worked closely with product and engineering teams to prioritize feature requests based on customer feedback. I also facilitated technical reviews and provided input on roadmap items, ensuring alignment between customer needs and product development. Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud’s actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at [grafana.com](http://grafana.com) and follow us on [LinkedIn](https://www.linkedin.com/company/grafana-labs/) and [X](https://twitter.com/grafana). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage. As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You’ll build strategic relationships with engineers, SREs, and architects—ensuring Grafana’s technology is not just deployed, but deeply embedded into mission-critical systems. Working hand-in-hand with our Engagement Managers, you’ll lead technical discovery, design, onboarding, and enablement—all with a focus on delivering tangible outcomes. You’ll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity. You’ll also represent the technical voice of our customers internally—shaping product feedback and roadmap priorities by working closely with Engineering and Product Management. This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry. What You’ll Be Doing: * Serve as the primary technical point of contact for a portfolio of Grafana customers. * Design the observability maturity journey of customers and assist them on that path. * Provide expert-level troubleshooting and guidance to drive adoption. * Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience. * Advise clients on best practices and strategies for leveraging our technology to achieve their business goals * Collaborate with clients to develop and execute technical roadmaps. * Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features. * Develop and maintain strong, long-term relationships with key stakeholders. * With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle. * Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment. * Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests. * Conduct training sessions and workshops to educate clients on our technology. * Develop and deliver technical documentation, guides, and tutorials. * Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects. * Prepare and present reports on client metrics, achievements, and areas of focus. What Makes You a Great Fit: * Located on the West Coast * Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). * Experience deploying and operating Kubernetes. * 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. * Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus. * Proven ability to manage multiple clients and projects simultaneously. * Excellent problem-solving and analytical skills. * Outstanding communication and interpersonal skills. * Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages. * Ability to travel as needed to meet with clients (up to 25%). * Identify and provide timely workarounds and solutions to meet a customer’s business needs. * You have some observability expertise, preferably architect level * First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products * You will love solving technical challenges and thrive on bringing creative solutions to our customers Bonus Points For: * 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space. * Great at connecting product usage to value (ROI). * Great at managing customer lifecycle. * You will be creative in solving customer adoption challenges. * You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis. * You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! In the US, the OTE compensation range for this role is $204,000 – $260,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: * 100% Remote, Global Culture – As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. * Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. * Transparent Communication – Expect open decision-making and regular company-wide updates. * Innovation-Driven – Autonomy and support to ship great work and try new things. * Open Source Roots – Built on community-driven values that shape how we work. * Empowered Teams – High trust, low ego culture that values outcomes over optics. * Career Growth Pathways – Defined opportunities to grow and develop your career. * Approachable Leadership – Transparent execs who are involved, visible, and human. * Passionate People – Join a team of smart, supportive folks who care deeply about what they do. * In-Person onboarding – We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. * Balance is Key – We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our [privacy policy](https://grafana.com/legal/applicant-and-candidate-privacy-policy/). Show more [Apply now >](https://jobicy.com/jobs/145851-senior-observability-architect-west-coast-pst-remote.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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