# Junior Customer Service Representative with German Remote from[Poland](https://jobicy.com/job-region/poland.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted9 Jun 2026Apply before9 Jul 2026Experience level Entry-Level Junior Views / Applies 2457 / 926 [About company](https://jobicy.com/company/elavon.md) [Share](#share) About [Elavon](https://jobicy.com/company/elavon.md) No matter the moment, we’re always there - powering exceptional experiences all over the world. * [Financial Services](https://jobicy.com/company-category/financial-services.md) * 2000 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This Junior Customer Service Representative role at U.S. Bank's subsidiary Elavon involves providing top-notch support to German and Polish-speaking customers via phone, email, and live chat. The position is remote but may require on-site work near U.S. Bank locations. Key responsibilities include handling inbound calls, resolving inquiries, and collaborating with internal teams. The ideal candidate is fluent in German and Polish, has strong communication skills, and thrives in a customer-first environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This is an entry-level customer service role with clear guidelines and supervision, making it relatively easy for someone with basic customer service experience. ### Salary Analysis Median Highly Competitive $38,000US Market $30k – 45k 0 $50k AI Insight The salary for this role is not specified, but for a junior customer service representative with German language skills in the US market, the typical range is $30,000 to $45,000 per year. The median of $38,000 is competitive given the entry-level nature and language requirements. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [German Language](https://jobicy.com/jobs?search_keywords=German+Language.md) [Polish Language](https://jobicy.com/jobs?search_keywords=Polish+Language.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) [Communication Skills](https://jobicy.com/jobs?search_keywords=Communication+Skills.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Live Chat Support](https://jobicy.com/jobs?search_keywords=Live+Chat+Support.md) [Phone Support](https://jobicy.com/jobs?search_keywords=Phone+Support.md) [Email Support](https://jobicy.com/jobs?search_keywords=Email+Support.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Junior Customer Service Representative with German position at U.S. Bank. With fluency in both German and Polish, as well as a strong passion for delivering exceptional customer support, I am confident in my ability to contribute to your team. My experience in handling customer inquiries across phone, email, and live chat has honed my problem-solving skills and ability to maintain a friendly, professional tone under pressure. In my previous role, I successfully resolved customer issues while maintaining detailed records and collaborating with cross-functional teams. I am adept at learning new systems quickly and thrive in remote work environments. I am particularly drawn to U.S. Bank's commitment to transparency and inclusion, and I am eager to bring my language skills and customer-first mindset to your organization. Thank you for considering my application. I look forward to the possibility of discussing how I can support your customers and contribute to the team's success. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you handle a customer who is frustrated and angry?I stay calm and listen actively to the customer's concerns without interrupting. I empathize with their situation, apologize for any inconvenience, and assure them that I will do my best to resolve the issue. I then take steps to find a solution, keeping the customer informed throughout the process. If needed, I escalate to a supervisor while ensuring the customer feels heard.Describe a time you had to learn a new system or process quickly. How did you manage?In my previous role, I started using a new CRM system with minimal training. I took the initiative to explore the system, used online tutorials, and practiced with sample cases. I also reached out to colleagues for tips. Within a week, I was proficient and even helped others learn the system.How do you prioritize tasks when handling multiple customer inquiries simultaneously?I assess the urgency and impact of each inquiry. For example, urgent technical issues take precedence over general questions. I use a ticketing system to track all interactions and ensure timely responses. I communicate clearly with customers about expected wait times if there's a delay.Why do you want to work for U.S. Bank specifically?I admire U.S. Bank's emphasis on transparency, inclusion, and employee development. The opportunity to work remotely while utilizing my German and Polish language skills is ideal. I also value the company's commitment to community growth and ethical practices, which align with my personal values.How would you handle a situation where you don't know the answer to a customer's question?I would be honest with the customer and tell them I need to research the answer. I would put them on hold briefly or ask for permission to follow up via email. Then I would consult internal resources or a colleague to find the correct information, ensuring the customer gets an accurate and timely response. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. ## Job Description Working Hours: Shift-based (08:00 -16:00 and 09:00 – 17:00 CET) Languages Required: Fluent in German and Polish Role Overview: We are seeking a dedicated and customer-centric Customer Support Specialist with German to join our remote team. In this role, you will be the first point of contact for our customers, providing support across multiple channels including phone, email, and live chat. Your ability to communicate fluently in both German and Polish will be essential in delivering a seamless customer experience. Key Responsibilities: * Handle inbound customer calls with professionalism and empathy. * Respond to customer inquiries via email, ensuring timely and accurate resolutions. * Provide real-time support through live chat, maintaining a friendly and helpful tone. * Troubleshoot customer issues and escalate when necessary. * Maintain detailed records of customer interactions using internal systems. * Collaborate with other departments to resolve complex customer issues. * Uphold a customer-first mindset in every interaction. Requirements: * Proven experience in customer service or support roles. * Excellent verbal and written communication skills in German and Polish. * Ability to work flexible shifts between 08:00 AM and 05:00 PM CET. * Strong problem-solving skills and attention to detail. * Comfortable working remotely and independently. Remote + Hybrid/flexible schedule: The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes: * Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. * Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. * Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness). * Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. * Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at [Employee benefits and development | U.S. Bank | Elavon](https://careers.usbank.com/elavon/global/en/elavon-benefits). Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration. Show more [Apply now >](https://jobicy.com/jobs/145869-junior-customer-service-representative-with-german.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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