# Training and Quality Assurance Specialist Remote from[Czechia](https://jobicy.com/job-region/czechia.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Education & E-learning](https://jobicy.com/categories/education.md) Employment type Full Time, Job posted9 Jun 2026Apply before9 Jul 2026Experience level Midweight Views / Applies 2033 / 122 [About company](https://jobicy.com/company/trupanion.md) [Share](#share) About [Trupanion](https://jobicy.com/company/trupanion.md) Founded on the belief that all pets deserve the best care, Trupanion offers insurance that helps provide the best possible medical care for pets. * [Insurance](https://jobicy.com/company-category/insurance.md) * What we found is that Trupanion was founded in 2000, Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. 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Upgrade to Plus ### AI Summary This Training and Quality Assurance Specialist role involves designing and delivering training programs while reviewing claims, calls, and emails for quality. The position requires fluency in English, Czech, and French, and collaboration with cross-functional teams across multiple territories. It offers a remote work environment with quarterly in-person meetings. The role demands self-direction, organization, and the ability to thrive in a fast-paced setting. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires expertise in both training design and quality assurance, along with multilingual capabilities and coordination across multiple regions, making it moderately challenging. ### Salary Analysis Median Highly Competitive $70,000US Market $50k – 90k 0 $99k AI Insight As salary details were not provided, an estimated median of $70,000 is given, aligning with US market rates for similar roles. The market range of $50,000–$90,000 reflects the blend of training and QA responsibilities. ### Core Skills Required [Training and Development](https://jobicy.com/jobs?search_keywords=Training+and+Development.md) [Quality Assurance](https://jobicy.com/jobs?search_keywords=Quality+Assurance.md) [Instructional Design](https://jobicy.com/jobs?search_keywords=Instructional+Design.md) [eLearning](https://jobicy.com/jobs?search_keywords=eLearning.md) [Customer Experience](https://jobicy.com/jobs?search_keywords=Customer+Experience.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) [Process Improvement](https://jobicy.com/jobs?search_keywords=Process+Improvement.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) [Performance Support](https://jobicy.com/jobs?search_keywords=Performance+Support.md) ### Cover Letter Sample Dear Hiring Team, I am excited to apply for the Training and Quality Assurance Specialist position at Trupanion. With over 3 years of experience in instructional design and quality review, I bring a strong ability to create engaging learning experiences and ensure service excellence. My fluency in English, Czech, and French, combined with experience in remote collaboration, aligns perfectly with your multilingual, multinational team. I am passionate about delivering high-quality training and driving continuous improvement to enhance customer satisfaction. I look forward to contributing to Trupanion's mission of helping pet owners. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience in designing training for new hires and experienced employees using a variety of methods.I have developed instructor-led, virtual, and eLearning modules, using tools like Articulate Storyline and Adobe Captivate. For new hires, I create scenario-based simulations to build practical skills, while for experienced staff, I focus on micro-learning and job aids to support process updates.How do you evaluate the effectiveness of training programs?I use Kirkpatrick's model, collecting feedback via surveys (Level 1), assessing knowledge gains through quizzes (Level 2), observing skill application in work (Level 3), and tracking metrics like first call resolution (Level 4). I then iterate on the training based on data.Can you explain your approach to quality assurance in a customer service environment?I use a calibrated scoring system aligned with company standards, providing objective feedback. I analyze trends to identify training needs and collaborate with leadership to coach agents. I also ensure QA fosters a culture of improvement rather than punishment.How do you handle working with multiple languages when reviewing interactions?I am fluent in English, Czech, and French, allowing me to review interactions directly. For other languages, I use translation tools judiciously, but I also collaborate with native speakers to ensure accuracy and cultural nuance.Describe a time you had to manage competing priorities and tight deadlines.While supporting a product launch, I simultaneously developed training materials and conducted QA for existing processes. I prioritized by impact, broke tasks into manageable pieces, and communicated early with stakeholders about timelines. The launch training was completed on schedule, and QA maintained coverage. ## Company Description Trupanion is a leading provider of medical insurance for cats and dogs in North America, and a new provider in Europe. Our mission is to help loving, responsible pet owners budget and care for their pets. We create solutions to ensure our members, their pets, and their vets experience unparalleled customer service. At Trupanion, we offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to authentically be the best version of themselves. ## Job Description As a Training and Quality Assurance Specialist, you will be responsible for creating and executing training, as well as reviewing claim, phone and email interactions for accuracy and ensure quality customer experiences are delivered. You will work collaboratively with subject matter experts, business leaders and stakeholders within Operations, as well as within our other teams such as compliance, legal, and our North America team members. This role is covering multiple territories, and with multiple languages. From the training perspective, you will be designing and delivering comprehensive learning experiences, for new hires, retraining, and new features. These learning experiences could include, instructor-Led Training (virtual and in-person), eLearning, micro-learning, and performance support, like job aids and SharePoint, using a range of learner engagement strategies such as scenario-based, hands-on skills-based practice, storytelling, simulations, adaptive learning, and peer-to-peer interactions. From the quality assurance perspective, you will play a critical role in ensuring that claims, phone calls and emails are executed to the highest standards in accuracy and customer experience. This role will be responsible for reviewing work items to evaluate, provide objective based results, and reporting and communicating outcomes. At Trupanion, we believe in a flexible workplace! This is a remote position for candidates located in Belgium, the Czech Republic, Germany, or Switzerland. You must be able to maintain reliable and stable internet connection through hard-wired Ethernet. The expectation is to meet with the team in person once per quarter for up to one week. Meeting locations may vary based on business needs. Responsibilities: * Design, develop, and deliver training for new hires, retraining, and product or process updates using virtual and in-person instructor-led sessions, eLearning, and performance support tools. * Create and maintain learning materials including facilitator guides, scripts, videos, job aids, and other digital learning assets. * Facilitate and co-facilitate training sessions across multiple regions and languages. * Evaluate training effectiveness using assessments, learner feedback, and performance data, and continuously improve learning solutions. * Review and evaluate claims and member interactions (calls, chats, emails) for accuracy, compliance, and customer experience. * Analyze quality findings and provide clear, actionable feedback and recommendations to leaders and stakeholders. * Collaborate with subject matter experts and cross-functional partners to align training and quality initiatives with operational needs. * Maintain current knowledge of processes, KPIs, and product or service changes impacting member interactions. * Support continuous improvement by identifying skill gaps and contributing to targeted training solutions. * Use translation tools as needed to review work and communicate across languages. Qualifications: * 2+ years of experience in a customer- or member-facing role. * 3+ years of experience designing, developing, and delivering training in virtual and/or in-person environments. * Fluency in English, Czech, and French; German is a plus. * Experience working with complex computer systems and digital tools. * Experience working in a remote or distributed environment is an advantage. Skills: * Be highly organized and self-directed, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. * Be detail-oriented and quality-focused, with strong analytical and problem-solving skills. * Be a strong communicator, comfortable delivering clear, constructive feedback verbally and in writing. * Be comfortable using modern workplace tools such as Microsoft 365, learning management systems, and work management or reporting platforms (e.g., Asana, Power BI, Tableau). * Adapt quickly to change and remain effective in evolving processes, priorities, and workflows. * Work independently while collaborating effectively with cross-functional teams and stakeholders. Schedule: * This is a full-time position of 37.5 hours per week; schedule may vary based on business needs. * Preferred working hours are approximately 9:00 AM to 5:00 PM or 10:00 AM to 6:00 PM, Monday through Friday, with flexibility to support international teams as needed. Compensation: * The pay for this position is based on a full-time schedule. Along with salary, our employees will be eligible for monthly bonuses based on individual and company goals. * Trupanion may also provide Restricted Stock Units, which vest over 4 years Benefits: * 25 days of paid time off * Five-week sabbatical after five years of employment * Medical concierge service (Summus) * Lifestyle Spending Account * Family planning benefit (Carrot) * Employee Assistance Program (EAP) * Open, casual, pet-friendly, and fun work environment Additional Information To learn more about how Trupanion has revolutionized the industry and its reimbursement model: [https://www.youtube.com/watch?v=vdWZ4KHiPTQ](https://www.youtube.com/watch?v=vdWZ4KHiPTQ) Team DNA We lead by example and believe we can achieve great things together when we work together: * Kindness: We treat each other with kindness and assume positive intent. * Collaborative: We work together to achieve company goals (“we” not “me”). * Courageous: We are determined, take risks, and are bold. * Curious: We seek new information to continuously improve ourselves and our work. * Honest: We believe candid communication leads to successful teamwork. * Inclusive: We welcome and value all people and perspectives. * Agile: We adapt and evolve easily in pursuit of progress and innovation. Equal Opportunity Statement Trupanion is an equal opportunity employer committed to diversity. We strive to build a team that represents a variety of backgrounds, abilities, perspectives, and skills. We provide reasonable accommodations to enable individuals to participate in the application and interview process, perform essential job functions, and enjoy the benefits and privileges of employment. Applicants may contact us to request an accommodation. Show more [Apply now >](https://jobicy.com/jobs/145870-training-and-quality-assurance-specialist.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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