# Credit Risk Manager, Portfolio Management

Remote from[UK](https://jobicy.com/job-region/uk.md)Salary, yearly, GBP 130,000Department  [Finance & Accounting](https://jobicy.com/categories/accounting-finance.md) Employment type Full Time, Job posted10 Jun 2026Apply before10 Jul 2026Experience level  Midweight
Views / Applies 2978 / 774 [About company](https://jobicy.com/company/monzo.md) [Share](#share)

About [Monzo](https://jobicy.com/company/monzo.md)

Your New Favourite Bank

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[Banking](https://jobicy.com/company-category/banking.md)
*  2015

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###  AI Summary

Monzo is hiring a Credit Risk Manager to lead portfolio management for its Flex credit card product. This role involves owning monitoring and forecasting, driving pricing strategies, and designing engagement loops. The manager will lead a team of 3 analysts and work cross-functionally to scale the portfolio rapidly. The position offers a salary of £130,000 plus performance-based incentives.

### Role DNA

Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative

AI Insight This role requires deep expertise in credit risk, strategy, and team leadership, with a need to challenge legacy assumptions and work in a fast-paced fintech environment, justifying a difficulty level of 4.

### Salary Analysis

Median  Highly Competitive  GBP130,000UK Market GBP70k – 140k 0 GBP154k      AI Insight The offered salary of £130,000 is above the typical UK market range for a Credit Risk Manager (usually £70,000-£120,000), reflecting the seniority and impact of the role at a leading fintech. The additional incentive awards further enhance total compensation.

### Core Skills Required

[Credit Risk Management](https://jobicy.com/jobs?search_keywords=Credit+Risk+Management.md) [Portfolio Management](https://jobicy.com/jobs?search_keywords=Portfolio+Management.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) [Lending](https://jobicy.com/jobs?search_keywords=Lending.md) [Risk Modeling](https://jobicy.com/jobs?search_keywords=Risk+Modeling.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) [Team Leadership](https://jobicy.com/jobs?search_keywords=Team+Leadership.md) [Pricing Strategy](https://jobicy.com/jobs?search_keywords=Pricing+Strategy.md) [Performance Monitoring](https://jobicy.com/jobs?search_keywords=Performance+Monitoring.md) [Customer Engagement](https://jobicy.com/jobs?search_keywords=Customer+Engagement.md)

### Cover Letter Sample

I am writing to express my strong interest in the Credit Risk Manager, Portfolio Management position at Monzo. With over eight years of experience in credit risk strategy and team leadership within the fintech sector, I am excited about the opportunity to drive portfolio growth for the Flex product from its early stages. My background includes building monitoring frameworks, optimizing risk-based pricing, and leading high-performing analytics teams. I am particularly drawn to Monzo's mission of making money work for everyone and its data-driven, customer-centric approach. I look forward to the possibility of contributing to Monzo's continued success and scaling its lending business responsibly.

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### Sample Interview Questions

How would you approach building a portfolio monitoring framework for a new credit product like Flex?I would start by identifying key risk and revenue metrics (e.g., delinquency, utilization, charge-off rates, and interest income). Then I'd structure dashboards in Looker for real-time tracking, set up threshold alerts, and implement cohort analysis to detect early trends. The framework would align with business objectives and regulatory requirements.Describe how you would optimize a risk-based pricing strategy for a card product.I would segment the portfolio by credit score and behavior, analyze price elasticity and default correlations, and design pricing tiers that balance profitability and customer fairness. A/B testing would be used to refine pricing, and I'd monitor impacts on acquisition and retention.How do you lead and develop a team of credit analysts?I focus on setting clear goals, providing mentorship on analytical techniques, and fostering a culture of ownership and continuous learning. I hold regular one-on-ones, encourage knowledge sharing, and empower analysts to lead projects that stretch their skills.What strategies would you use to increase customer engagement and retention on a credit card?I would design product upgrades based on spending patterns, offer targeted balance transfer promotions, and implement engagement incentives like rewards for active use. The key is to use data to identify high-value behaviors and reward them while managing risk.How would you handle a situation where the portfolio's risk metrics are deteriorating?I would conduct a deep dive to diagnose the root cause—whether from macroeconomic shifts, underwriting changes, or product features. Then I'd implement proactive loss mitigation measures like credit limit decreases for high-risk segments, tighten underwriting criteria, and enhance collections strategies.  🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as [personal](https://monzo.com/current-account/personal) and [business](https://monzo.com/business-banking) bank accounts, we offer [joint accounts](https://monzo.com/current-account/joint-account), [accounts for 16-17 year olds](https://monzo.com/current-account/16-17), a [free kids account](https://monzo.com/current-account/under-16s) and [credit cards](https://monzo.com/flex) in the UK, with more exciting things to come beyond. Our UK customers can also [save](https://monzo.com/savings), [invest](https://monzo.com/investments)and [combine their pensions](https://monzo.com/pensions) with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

📍London or Remote (UK) | 💰£100,000 – £130,000 + Incentive Awards tied to your performance + [ Benefits](https://monzo.com/careers/) |[ Data Team, Borrowing ](https://monzo.com/blog/how-each-role-in-borrowing-data-allows-us-to-think-big-and-innovate)

About the team:

Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal.

With our Flex product we’re reinventing credit cards to give customers more visibility and control over their spending. With our Flex product, we’re reinventing credit cards to give customers more visibility and control over their spending. Flex portfolio management is currently in its infancy—meaning this role is a true “zero-to-one” blank canvas. Flex behaves differently from a standard credit card, so we are looking for a highly strategic Credit Risk Manager who can challenge legacy banking assumptions, think from first principles, and put the customer at the heart of our lifecycle strategies.

You will lead an initial team of 3 credit analysts (with scope to grow the team over time) to unlock massive P&L and customer engagement potential on a rapidly growing portfolio. While the immediate focus is scaling safely in the UK, you will help lay the groundwork for a global footprint as Monzo expands into Europe.

Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. We’re great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses.

Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way.

Your day-to-day:

* Own Portfolio Monitoring & Forecasting: Build and oversee robust performance frameworks to monitor and forecast both risk and revenue metrics, ensuring our rapidly growing portfolio scales sustainably.
* Drive Contractual Pricing Strategies: Architect and optimise an ongoing risk-based pricing program that balances commercial viability and fair customer outcomes.
* Fuel Engagement & Retention Loops: Design and deploy sophisticated credit strategies for lifecycle events, including product upgrades, engagement incentives, and balance transfer propositions that deepen customer loyalty.
* Execute Data-Driven Loss Mitigation: Develop proactive risk management frameworks—such as credit limit decrease strategies—to safely mitigate losses and support financially vulnerable customers.
* Lead and Nurture Talent: Manage, coach, and scale a high-performing team of 3 credit analysts, fostering a culture of technical excellence, continuous learning, and strong commercial focus.
* Cross-Functional Squad Collaboration: Act as the embedded credit risk expert within a multi-disciplinary squad, working side-by-side with Product, Engineering, Design, Marketing, Customer Research, and Risk & Control.
* Cross-functional Leadership: Build deep collaborative ties with wider credit functions and manage relationships with 2nd Line Credit Risk, Legal, and Compliance, while translating complex data into clear narratives for executive-level stakeholders.

How we work:

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo! 💼

You should apply if:

What we’re doing here at Monzo excites you!

* You are a commercial, strategic credit leader with a deep understanding of unsecured lending portfolios—ideally with exposure to credit card lifecycle management.
* You thrive in ambiguous, “zero-to-one” environments. You love building strategies from scratch, questioning traditional banking norms, and working at pace.
* You have portfolio management experience, including risk-based pricing, retention, product upgrades, and loss mitigation strategies.
* You are a champion for both Credit and Conduct Risk. You naturally balance sharp credit instincts with a passion for protecting customers and delivering delightful experiences.
* You are an exceptional stakeholder manager and storyteller. You can smoothly collaborate with engineering squads, align with legal and compliance partners, and influence up to executive leadership.
* You love developing people. You have a proven track record of leading analytical talent and are energized by the prospect of managing and growing a high-impact team.
* You have strong technical and data capabilities. You are comfortable digging into data yourself and driving a data-first culture (SQL is a must-have; Python and Looker experience is a plus).

The Interview Process:

Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!

* Recruiter call
* Initial call with the hiring manager
* Final loop of interviews meeting the team

Our average process takes around 3-4 weeks but we will always work around your availability.

What’s in it for you:

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits[here](https://monzo.com/careers/)

#LI-COD #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our [blog](https://monzo.com/blog/diversity-and-inclusion), 2026 [Diversity and Inclusion Report](https://monzo.com/blog/our-2026-diversity-and-inclusion-report) and 2025 [Gender Pay Gap Report.](https://monzo.com/blog/gender-pay-gap-report-2025)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊

Show more

[Apply now >](https://jobicy.com/jobs/145953-credit-risk-manager-portfolio-management.md)

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