# Implementation Manager Remote from[APAC](https://jobicy.com/job-region/apac.md), [Australia](https://jobicy.com/job-region/australia.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Project Management](https://jobicy.com/categories/project-management.md) Employment type Full Time, Job posted10 Jun 2026Apply before10 Jul 2026Experience level Midweight Views / Applies 1970 / 472 [About company](https://jobicy.com/company/telus.md) [Share](#share) About [TELUS](https://jobicy.com/company/telus.md) Connecting Canadians for a better future * [Telecommunications](https://jobicy.com/company-category/telecommunications.md) * 1990 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary TELUS Health is seeking an Implementation Manager to join their Customer Success team in Australia (Melbourne, Sydney, or Brisbane). The role involves leading end-to-end implementation projects for health and wellbeing solutions across the Asia-Pacific region, managing complex multi-stakeholder projects, and ensuring smooth client onboarding. The ideal candidate has 5+ years of experience in implementation or project management, with strong risk management and stakeholder communication skills. This position offers a competitive salary, annual bonus, and dedicated wellbeing days. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires managing complex, multi-geography implementations with multiple stakeholders, demanding high-level project management and risk mitigation skills, which places it at a high difficulty level. ### Salary Analysis Median Highly Competitive $100,000US Market $75k – 125k 0 $138k AI Insight The salary for this role was not specified, but based on market data for Implementation Managers in the health tech sector, the estimated median is around $100,000 USD. The offered compensation is likely competitive within the industry, considering the required experience and regional adjustments for Australia. ### Core Skills Required [Implementation](https://jobicy.com/jobs?search_keywords=Implementation.md) [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) [Client Onboarding](https://jobicy.com/jobs?search_keywords=Client+Onboarding.md) [Risk Management](https://jobicy.com/jobs?search_keywords=Risk+Management.md) [Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder+Management.md) [Health Technology](https://jobicy.com/jobs?search_keywords=Health+Technology.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [APAC Region](https://jobicy.com/jobs?search_keywords=APAC+Region.md) [Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft+Office.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Implementation Manager position at TELUS Health. With over 5 years of experience in project management and client-facing implementations, I have successfully led complex, multi-stakeholder projects across various geographies. My background in health technology and strong stakeholder management skills align perfectly with your need for a trusted advisor who can drive seamless onboarding experiences. In my previous role, I managed end-to-end implementations for global clients, ensuring timely launches and effective risk mitigation. I am adept at developing detailed project plans and collaborating with cross-functional teams to achieve business objectives. I am particularly drawn to TELUS Health's mission of empowering healthier lives and am eager to contribute to your Customer Success team in the APAC region. Thank you for considering my application. I look forward to the opportunity to discuss how I can support your clients' success. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a complex implementation you managed and how you handled challenges?I led a multi-country rollout of an HR platform. We faced data integration issues, but by establishing regular communication with stakeholders and using agile methodologies, we resolved them ahead of schedule.How do you prioritize tasks when managing multiple client implementations simultaneously?I use a risk-based prioritization matrix, focusing on critical path items and client impact. I also leverage project management tools to track progress and adjust resources as needed.Describe your experience with stakeholder management in a cross-functional environment.I regularly facilitate alignment between sales, product, and client teams by holding kickoff meetings, providing status updates, and addressing concerns proactively. I ensure all parties have a clear understanding of roles and expectations.How do you ensure client satisfaction during the implementation process?I establish clear communication channels, set realistic milestones, and involve clients in key decisions. Post-launch, I conduct surveys and follow-up meetings to gather feedback and address any issues quickly.Why do you want to work at TELUS Health specifically?I admire TELUS Health's commitment to holistic well-being and innovation in health technology. The opportunity to contribute to meaningful implementations that improve health outcomes globally aligns with my career goals. TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we’ll accomplish together At TELUS Health, we’re passionate about creating meaningful experiences for our clients and helping deliver health and wellbeing solutions that make a real difference. As part of our Customer Success team, you’ll play a key role in bringing our services to life across the Asia-Pacific region, helping ensure a smooth and successful onboarding experience for our clients. Working collaboratively with Sales, Customer Success, and client teams, you’ll support seamless implementations that set our customers up for long-term success. This role can be based in Melbourne, Sydney or Brisbane About the Role The Implementation Manager is part of the Customer Success team and reports to the Senior Director, Customer Success APAC. This role provides strategic implementation leadership and project management support to Sales, Customer Success, and client teams across the Asia-Pacific region. Acting as a critical bridge between client needs and service delivery, the role manages complex, multi-geography implementations of TELUS Health solutions from planning through launch and follow-up. You’ll help establish best practices, support successful client onboarding, and contribute to TELUS Health’s reputation as a trusted partner in health and wellbeing. Role & Responsibilities: * Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up * Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams * Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets * Identify risks early and implement effective mitigation strategies to keep projects on track * Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients * Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats * Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness * Share knowledge, support best practice development, and contribute to continuous improvement across the team * Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements * Support special projects and ad hoc tasks as required Skills & Experience Required: * Bachelor’s degree in Business Administration, Project Management, Human Resources, or a related field desirable * 5+ years’ experience in implementation, project management, or account management * 2+ years’ experience managing client-facing projects or programs * Health, benefits, wellbeing, or HR technology experience preferred * Strong project planning, execution, and risk management skills * Proficiency in Microsoft Office Suite and ability to learn project management/CRM systems quickly * Excellent stakeholder management, communication, and relationship-building skills * Ability to influence without authority and work collaboratively across teams * Strong problem-solving skills, attention to detail, and adaptability * Self-motivated, professional, and comfortable working independently Benefits & Perks At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond. * Competitive salary package and annual bonus * 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships * Comprehensive insurance coverage including Total Disability and Death Cover * Employee Assistance Program (EAP) and access to leading health & wellbeing platforms * Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle * Award-winning Amazing People Performance Development program to accelerate your growth * Career mobility across local and global locations and businesses within our 100,000+ team member organisation * LinkedIn Learning account with unlimited access to thousands of professional courses * Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members * Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Show more [Apply now >](https://jobicy.com/jobs/145993-implementation-manager-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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