# Dedicated Linux Desktop & Devices Support Engineer, Singapore Remote from[APAC](https://jobicy.com/job-region/apac.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted10 Jun 2026Apply before10 Jul 2026Views / Applies 804 / 25 [About company](https://jobicy.com/company/canonical-ltd.md) * Share About [Canonical Ltd.](https://jobicy.com/company/canonical-ltd.md) Trusted open source for enterprises [Computer Software](https://jobicy.com/company-category/software.md) * 2004 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Canonical, the company behind Ubuntu, is seeking a Dedicated Linux Desktop & Devices Support Engineer to provide top-tier technical support for enterprise customers. This home-based role in Singapore involves troubleshooting complex Linux issues, owning customer cases, and collaborating with a global team. The ideal candidate has a strong Linux background, excellent communication skills, and a passion for customer success. This is an opportunity to work with cutting-edge open source technologies in a distributed, founder-led company. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires moderate technical expertise in Linux troubleshooting and customer support, but does not require deep engineering or development skills, placing it at a medium difficulty level. ### Salary Analysis Median Market Rate $85,000US Market $60k – 120k 0 $132k AI Insight The salary range was not specified in the listing. Based on US market data for Linux Support Engineers, the median salary is approximately $85,000 per year, with a typical range between $60,000 and $120,000 depending on experience and location. ### Core Skills Required [Linux](https://jobicy.com/jobs?search_keywords=Linux.md) [Ubuntu](https://jobicy.com/jobs?search_keywords=Ubuntu.md) [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md) [Open Source](https://jobicy.com/jobs?search_keywords=Open+Source.md) [Technical Support](https://jobicy.com/jobs?search_keywords=Technical+Support.md) [Scripting](https://jobicy.com/jobs?search_keywords=Scripting.md) [IT Infrastructure](https://jobicy.com/jobs?search_keywords=IT+Infrastructure.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) [DevOps](https://jobicy.com/jobs?search_keywords=DevOps.md) ### Cover Letter Sample I am writing to express my strong interest in the Dedicated Linux Desktop & Devices Support Engineer position at Canonical. With a solid background in Linux system administration and a passion for open source technologies, I am excited about the opportunity to contribute to your world-class support team. In my previous role, I successfully resolved complex technical issues for enterprise clients, consistently exceeding SLAs and earning high customer satisfaction ratings. My experience includes troubleshooting Linux integrations, analyzing stack traces, and collaborating with cross-functional teams to deliver timely solutions. I am particularly drawn to Canonical's distributed work model and commitment to professional growth. I thrive in fast-paced, customer-facing environments and am eager to bring my technical expertise and dedication to your team. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to Canonical's continued success. Copy ### Sample Interview Questions Describe your experience troubleshooting complex Linux issues. Can you walk us through a specific problem you solved?I once resolved a critical issue where a client's Ubuntu server experienced kernel panics after an update. I collected logs and stack traces, identified the problematic module, and worked with the engineering team to roll back the update. I then communicated the fix to the customer and documented the steps for future reference.How do you prioritize multiple customer requests with strict SLAs?I assess each issue based on its severity and impact on the customer's operations. High-priority cases like system outages get immediate attention, while lower-severity issues are scheduled accordingly. I also communicate timelines clearly to customers and keep them updated on progress.Can you explain how you would handle a situation where you do not know the answer to a customer's technical problem?I would first acknowledge the customer's issue and assure them I will find a solution. I would then research internal knowledge bases, consult with senior engineers, and leverage online resources. Throughout the process, I keep the customer informed of my findings and expected resolution time.What experience do you have with Linux integration into directory services or network file systems?I have configured LDAP authentication on Ubuntu servers and integrated them with Active Directory. Additionally, I have set up NFS shares and troubleshooted permissions issues, ensuring seamless file sharing across heterogeneous environments.How do you stay current with new technologies and open source developments?I regularly follow Ubuntu release notes, participate in online Linux communities, and take courses on platforms like Coursera. I also experiment with new tools in my home lab to gain hands-on experience. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Home-based in Singapore. ## The role entails * Investigate issues reported by customers by researching and escalating issues * Work to resolve complex customer problems related to Canonical’s portfolio of products. * Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. * Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. * Participate in a regular weekend working rotation. * Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. * Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. ## What are we looking for in you * Professional written and spoken English with excellent presentation skills * Exceptional academic track record from both high school and university * Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path * Track record of going above-and-beyond expectations to achieve outstanding results * Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) * Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) * Troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). * Ability to navigate effectively stack traces and logs, and advise on next steps. * Solid understanding of OS and Application level bugs and when to escalate to the correct team. * Ability to learn quickly, thrive on change and handle the pressure of a customer facing job * Programming fundamentals in any language. * Ability to travel internationally twice a year for company events up to two weeks long * Extensive Customer support experience is key: Customer needs are top priority. * Communicate professionally, emphatically, clearly and set the right expectations. ## What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. * Distributed work environment with twice-yearly team sprints in person * Personal learning and development budget of USD 2,000 per year * Annual compensation review * Recognition rewards * Annual holiday leave * Maternity and paternity leave * Employee Assistance Programme * Opportunity to travel to new locations to meet colleagues * Priority Pass, and travel upgrades for long haul company events ## About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.[Whatever your identity, we will give your application fair consideration.](https://canonical.com/careers/diversity/identity) #LI-remote Show more [Apply now >](https://jobicy.com/jobs/145994-dedicated-linux-desktop-devices-support-engineer-singapore.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Technical Support remote jobs * ![Hopper logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201020164254-931520.jpg) Hopper ### [Senior Security Engineer- Spain](https://jobicy.com/jobs/145295-senior-security-engineer-spain.md) About the RoleHopper’s Security team is small by design and consequential by impact- and this role sits at the centre of it. As a Senior Security Engineer, you’ll own the… ![Spain flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/es.svg) ES•Full TimeNEW* ![ManTech logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/265c7fe8-221-1.png) ManTech ### [Help Desk Support Services Specialist](https://jobicy.com/jobs/148621-help-desk-support-services-specialist.md) General information Requisition # R69112 Locations USA-Remote Work Posting Date 07/02/2026 Security Clearance Required Secret Remote Type Fully Remote Time Type Full time Description & Requirements Elevate your career with… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![SupportYourApp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cb14e643-221-1.jpg) SupportYourApp ### [(fluent Ukrainian) SOC Incident Response Specialist](https://jobicy.com/jobs/145283-fluent-ukrainian-soc-incident-response-specialist.md) SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer… ![Ukraine flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ua.svg) UA•Full TimeNEW* ![Hopper logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201020164254-931520.jpg) Hopper ### [Senior Security Engineer- UK](https://jobicy.com/jobs/145294-senior-security-engineer-uk.md) About the RoleHopper’s Security team is small by design and consequential by impact- and this role sits at the centre of it. As a Senior Security Engineer, you’ll own the… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg) Chainguard ### [Principal Product Security Researcher](https://jobicy.com/jobs/145299-principal-product-security-researcher.md) Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![NoGigiddy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/1ad3d8e0cf5a-221.webp) NoGigiddy ### [Technical Support Specialist (Remote) – Entry Level, No Degree Required, 15 – 18](https://jobicy.com/jobs/148512-technical-support-specialist-remote-entry-level-no-degree-required-15-18.md) Job Description:Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 30k-36k/year* ![Karbon logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/13eaf3d2-221.png) Karbon ### [Senior Support Engineer](https://jobicy.com/jobs/148510-senior-support-engineer.md) About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 107k-120k/year* ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase ### [Customer Solution Architect Team Lead (AMER)](https://jobicy.com/jobs/145204-customer-solution-architect-team-lead-amer.md) Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) US, CA•Full TimeJul 2* ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs ### [Technical Customer Support Specialist](https://jobicy.com/jobs/146338-technical-customer-support-specialist.md) About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions… ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) ![South Korea flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/kr.svg) AU, KR +2 more, JP, PH•Full TimeJul 2* ![Fivetran logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3b8e4532-221-1.jpg) Fivetran ### [Senior Customer Resident Architect](https://jobicy.com/jobs/148318-senior-customer-resident-architect.md) From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 146k-197k/year [More Jobs](https://jobicy.com/jobs.md)