# Global Quality and Laboratory Improvement Manager Remote from[Canada](https://jobicy.com/job-region/canada.md)Salary, yearly, CAD 90,000Department [Healthcare & Medical](https://jobicy.com/categories/healthcare.md) Employment type Full Time, Job posted10 Jun 2026Apply before10 Jul 2026Experience level Senior Views / Applies 974 / 30 [About company](https://jobicy.com/company/sgs.md) * Share About [SGS](https://jobicy.com/company/sgs.md) Verifying that your products, processes and systems meet quality, safety and regulatory standards worldwide. [Environmental Services](https://jobicy.com/company-category/environmental-services.md) * 1878 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary The Global Quality and Laboratory Improvement Manager oversees the global Quality Management System for mineral geochemistry laboratories, ensuring compliance with ISO/IEC 17025. This role involves managing a virtual team, coordinating audits, and driving continuous improvement. The position requires extensive experience in analytical chemistry and quality systems. The manager will liaise with regional teams and clients to resolve quality issues. This is a senior leadership role with a focus on standardization and best practices across the global laboratory network. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires over 10 years of industry experience, expertise in ISO 17025, and management of a global team, making it highly challenging. Hence difficulty level 4. ### Salary Analysis Median Highly Competitive CAD110,000CA Market CAD80k – 140k 0 CAD154k AI Insight The offered salary of $90,000 is at the lower end of the market range for this role in Canada, which typically spans from $80,000 to $140,000. With the position's global scope and seniority, a median of $110,000 would be more competitive. ### Core Skills Required [Quality Management Systems](https://jobicy.com/jobs?search_keywords=Quality+Management+Systems.md) [ISO/IEC 17025](https://jobicy.com/jobs?search_keywords=ISOIEC+17025.md) [Laboratory Auditing](https://jobicy.com/jobs?search_keywords=Laboratory+Auditing.md) [Continuous Improvement](https://jobicy.com/jobs?search_keywords=Continuous+Improvement.md) [Analytical Chemistry](https://jobicy.com/jobs?search_keywords=Analytical+Chemistry.md) [Global Operations](https://jobicy.com/jobs?search_keywords=Global+Operations.md) [Team Leadership](https://jobicy.com/jobs?search_keywords=Team+Leadership.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Regulatory Compliance](https://jobicy.com/jobs?search_keywords=Regulatory+Compliance.md) [Performance Testing](https://jobicy.com/jobs?search_keywords=Performance+Testing.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Global Quality and Laboratory Improvement Manager position at SGS. With over 10 years of experience in quality management and analytical chemistry, I have a proven track record of leading global teams and implementing ISO/IEC 17025 compliant systems. My expertise in laboratory auditing and continuous improvement aligns perfectly with the responsibilities outlined in this role. I am particularly drawn to SGS's reputation as a global benchmark for quality and integrity. I am confident that my skills in coordinating cross-regional quality initiatives and driving best practices will contribute to the company's success. I look forward to the opportunity to discuss my qualifications further. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you ensure consistency in quality standards across multiple international laboratories?I would implement a centralized QMS with clear documentation, regular remote monitoring via tools like SLIM/G6, and scheduled internal audits. I would also establish a communication framework for sharing best practices and addressing deviations promptly.Can you describe your experience with ISO/IEC 17025 and managing accreditation processes?I have extensive experience with ISO/IEC 17025, having managed accreditation for several laboratories. This includes designing quality control procedures, conducting internal audits, and preparing for external assessments. I also ensure continuous compliance through regular training and updates.How do you handle a situation where a laboratory shows consistent non-conformance in PT programs?I would analyze the data to identify root causes, then conduct a targeted audit or investigation. I would work with the lab team to develop a corrective action plan, provide necessary support, and follow up to verify improvements. Ongoing monitoring would ensure sustained compliance.Describe your leadership style in managing a virtual team of quality specialists.I focus on clear communication, setting measurable goals, and fostering a collaborative environment. Regular virtual meetings, shared dashboards, and recognition of achievements help maintain engagement and accountability. I also encourage professional development to build expertise.How do you prioritize continuous improvement initiatives across a global network?I prioritize based on impact on quality and customer satisfaction, using data from audits, PT results, and client feedback. I collaborate with regional managers to align initiatives with local needs while ensuring consistency with global objectives. Projects are phased to manage resources effectively. ## Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. ## Job Description This position is responsible for the administration, supervision and monitoring of the global Quality Management System in accordance with ISO/IEC 17025 and Minerals Technical Governance Global policies and procedures for all Mineral Geochemistry laboratories with support to Trade laboratories as required. The incumbent is also responsible for monitoring the laboratory network and promoting laboratory best practice(s), instilling a culture of continuous improvement within the regions and laboratory network. The incumbent will also lead and direct a small virtual team of Quality and Continuous Improvement specialists. * Global QMS Responsibilities * Administrates and reviews the global Quality Assurance and Quality Control process to ensure compliance with ISO/IEC 17025 including the design and administration of systems and tools associated with data acceptance & rejection criteria. * Work with Laboratory managers and OI teams to ensure that Minerals Laboratories implement safe working practices in accordance with global proccedures (OIMS) and Industry recognised standards. * Maintains and updates central quality control and global lab methodology documentation control (electronically and hardcopy) including SLIM / G6 schemes and manage configurations. * Provide laboratory support for CCLAS EL / G6 setup, method validation, data acceptance and data rejection, QMS design and best practices to ensure labs adhere to global standards. * Developing, Distributing & Monitoring new Quality Policies and Proceedures as needed * Identify and approve Performance Testing Programs that the Group’s laboratories will participate in * Monitor and oversee laboratory responses back to global PT program providers. * Client Related Support * Liaises with regional and local Quality Systems Managers, Operations Managers, Technical Managers and Client Services personnel in response to customer quality complaints and claims. * Troubleshoot analytical issues as required and coordinate specialist support to address identified problems (e.g. ICP, XRF, FA…) * Laboratory Audit Responsibilities * Monitor and use LQSI, Geostats and other PT programs data to identify problems / Improvement trends and highlight laboratories that require further investigation audits and support. * Utilise remote SLIM / G6 access to monitor and identify quality issues in the laboratory network. * Schedules, directs and performs internal audits and as necessary to an approved audit schedule (may involve follow-up and detailed site investigation.) * Laboratory Best Practice and Improvement Responsibilities * Works with the Group’s senior technical personnel to continuously improve lab products and services. * Coordinates with the Group’s Technology Transfer Managers and Global Technical Expert peers to schedule new laboratory and/or new methodology start-ups as well as to assist with the validation of new laboratories and/or new methodologies/analytical technologies ## Qualifications * Education – post secondary at the Bachelor level * Tertiary qualifications in chemistry * Greater than ten (10) years industry experience * Completion of Courses in Laboratory Auditing or Accreditation * Experience in quality systems * Fluency in English is a prerequisite and fluency in additional languages a definite asset * Demonstrated skills in analytical methodologies * Effective communication and interpersonal skills and able to coordinate with teams and motivate others. * Must be creative, innovative and client-focused * Able to build trust, respect and confidentiality * Proven time management skills. * Works well under pressure. * Ability to work well with others & independently. * Possess excellent verbal and written communication skills and be proficient in using various types of computer software (Word, Excel. PowerPoint, Outlook). * Mandatory to comply with company and Government Occupational Health and Safety requirements ## Additional Information Compensation: $90k to $120k Some benefit highlights: * 80% coverage Health, Dental and Vision * Paid time off * RRSP Program Eligibility SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. Accommodations are available on request for qualified candidates during each stage of the recruitment process. Please note that candidates applying for Canadian job openings should be authorized to work in Canada. Show more [Apply now >](https://jobicy.com/jobs/146086-global-quality-and-laboratory-improvement-manager.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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