# Field Service Technician Remote from[Canada](https://jobicy.com/job-region/canada.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted10 Jun 2026Apply before10 Jul 2026Experience level Midweight Views / Applies 1553 / 386 [About company](https://jobicy.com/company/ricoh.md) [Share](#share) About [RICOH](https://jobicy.com/company/ricoh.md) Ricoh helps organizations transform how they work with digital services and imaging solutions. * [Information Technology & Services](https://jobicy.com/company-category/information-technology-services.md) * 1936 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? 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Upgrade to Plus ### AI Summary This Field Service Technician role focuses on servicing and repairing multifunction printers (MFPs) at customer locations in the GTA territory. The position requires diagnosing, installing, and maintaining mid-volume devices, managing parts inventory, and ensuring high customer satisfaction. Candidates need an electro-mechanical background, strong communication skills, and the ability to work independently while handling physical demands like lifting up to 50 pounds. Extensive daily travel and occasional on-call work are required, making it ideal for those who enjoy hands-on troubleshooting and customer interaction. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires technical troubleshooting, physical stamina, and customer service skills, but with proper training and experience it is manageable, placing it at a moderate difficulty level. ### Salary Analysis Median Market Rate $55,000US Market $35k – 80k 0 $88k AI Insight No salary was provided, but based on US market data, the median for field service technicians is around $55,000. This role likely offers competitive pay given the technical and customer service requirements. ### Core Skills Required [Field Service](https://jobicy.com/jobs?search_keywords=Field+Service.md) [Multifunction Printers](https://jobicy.com/jobs?search_keywords=Multifunction+Printers.md) [Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Inventory Management](https://jobicy.com/jobs?search_keywords=Inventory+Management.md) [Electro-Mechanical](https://jobicy.com/jobs?search_keywords=ElectroMechanical.md) [Technical Training](https://jobicy.com/jobs?search_keywords=Technical+Training.md) [Driving](https://jobicy.com/jobs?search_keywords=Driving.md) [Time Management](https://jobicy.com/jobs?search_keywords=Time+Management.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Field Service Technician position. With a strong background in electro-mechanical troubleshooting and a passion for delivering exceptional customer service, I am confident that I can excel in this role. In my previous experience, I have successfully repaired and maintained multifunction printers, managed parts inventory, and built lasting relationships with clients. My ability to work independently and adapt to various environments aligns perfectly with the demands of this position. I am eager to bring my technical skills and customer-focused approach to your team. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience with repairing multifunction printers. What common issues have you encountered?I have repaired various models of MFPs, including paper jams, image quality issues, and network connectivity problems. My approach is to follow diagnostic procedures and replace faulty components efficiently.How do you prioritize service calls when you have multiple urgent requests in a day?I assess the severity of each issue and the impact on the customer's operations. I communicate with customers to set expectations and, if needed, request support from dispatch to adjust the schedule.Can you give an example of a difficult customer interaction and how you resolved it?A customer was frustrated because their printer was down during a critical period. I listened empathetically, explained the repair steps, and provided a temporary loaner device. I followed up to ensure satisfaction.How do you stay updated on new printer technologies and service procedures?I regularly attend manufacturer training sessions, read technical bulletins, and practice on new models whenever possible. I also participate in online forums and webinars.This job requires extensive travel and physical lifting. How do you maintain energy and organization?I plan my routes efficiently, keep my vehicle stocked with common parts, and take short breaks between calls. I also maintain a healthy lifestyle to handle the physical demands. Field Service Technician / Senior Field Representative, Technology Services – Multifunction Printers- GTA Territory The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Responsibilities: * Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs; * Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices. * Manages territory, inventory and customer relationships; * Achieves expected productivity levels associated with assigned workload and level of experience; * Completes technical training on new equipment as assigned; * Other duties as assigned by manager. * Maintains and manages own parts inventory with a high degree of accuracy. * Adheres to territory back-up plans. * Completes all required administrative tasks in an accurate and timely manner. * Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. * Maintains productive, professional relationship with all customer and company personnel. * Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. * Completes technical training on new equipment as assigned. Qualifications: * Post-Secondary Education in the area of technical specialization Knowledge, Skills and Abilities: * Requires an excellent working knowledge of electro-mechanical devices and electronics * Strong interpersonal and verbal communications skills * Requires “solid” knowledge of assigned equipment * Skilled methodical approach to resolving problems * Excellent customer service skills including ability to follow up to ensure closure of issues * Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications * High degree of mechanical aptitude, highly focused and driven to learn * Ability to work independently, as part of a team and take initiative to improve the customer experience * Strong attention to detail and good visual skills for assessing image quality * Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations * Ability to act diplomatically in a professional corporate environment * Be highly organized with excellent time management * Continuously upgrading knowledge of Ricoh products Other Requirements: * Requires a valid driver’s license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business. * Extensive daily travel in an automobile between customer locations is usually required. Assignment of a “walking territory” within a limited urban area would require extensive travel by foot. * Shift work, overtime, stand-by and/or on-call may be required. * Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level. * Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. * A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Select the medical, dental, life, and disability insurance coverage that fits your needs. * Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually. * Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development. Show more [Apply now >](https://jobicy.com/jobs/146087-field-service-technician.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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