# Senior People Operations Specialist Remote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)Salary, yearly, USD 138,800 - 192,800Department [HR & Recruiting](https://jobicy.com/categories/hr.md) Employment type Full Time, Job posted10 Jun 2026Apply before10 Jul 2026Experience level Senior Views / Applies 2488 / 127 [About company](https://jobicy.com/company/mercury.md) [Share](#share) About [Mercury](https://jobicy.com/company/mercury.md) Banking for startups: mercury.com * [Financial Services](https://jobicy.com/company-category/financial-services.md) * 2017 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This Senior People Operations Specialist role at Mercury focuses on delivering exceptional employee experiences and maintaining operational excellence within the People function. The position involves serving as a Workday power user, managing employee lifecycle events, conducting data audits, and supporting cross-functional teams. The ideal candidate thrives in a fast-paced, high-growth environment and has strong problem-solving and communication skills. The role offers a competitive salary and equity package, with a target base salary range of $138,800 to $192,800 per year. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires 4+ years of experience and Workday expertise, but the responsibilities are well-defined and supported by a team, making it moderately challenging. ### Salary Analysis Median Highly Competitive USD165,800US Market USD90k – 170k 0 USD187k AI Insight The offered salary range of $138,800 to $192,800 per year is competitive and above the typical US market range for this role, reflecting the seniority and specialized Workday skills required. The company's compensation package also includes equity and benefits. ### Core Skills Required [Workday](https://jobicy.com/jobs?search_keywords=Workday.md) [HR Operations](https://jobicy.com/jobs?search_keywords=HR+Operations.md) [Employee Lifecycle](https://jobicy.com/jobs?search_keywords=Employee+Lifecycle.md) [Data Integrity](https://jobicy.com/jobs?search_keywords=Data+Integrity.md) [EIB](https://jobicy.com/jobs?search_keywords=EIB.md) [People Operations](https://jobicy.com/jobs?search_keywords=People+Operations.md) [Process Improvement](https://jobicy.com/jobs?search_keywords=Process+Improvement.md) [Compliance](https://jobicy.com/jobs?search_keywords=Compliance.md) [Benefits Administration](https://jobicy.com/jobs?search_keywords=Benefits+Administration.md) [Payroll](https://jobicy.com/jobs?search_keywords=Payroll.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Senior People Operations Specialist position at Mercury. With over 4 years of experience in People Operations and a deep expertise in Workday, I have successfully managed employee lifecycle events, conducted data audits, and improved HR processes. I thrive in fast-paced environments and am passionate about delivering exceptional employee experiences. At my previous role, I implemented EIB data loads that improved data accuracy by 20% and streamlined onboarding processes. I am confident that my technical and operational skills align perfectly with the needs of your team. I look forward to the opportunity to contribute to Mercury's growth and operational excellence. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience with Workday EIB data loads. Can you walk us through a time you had to troubleshoot a data load error?I have extensive experience with EIB loads for hires, terminations, and compensation changes. Once, an EIB failed due to a date format mismatch. I audited the file, corrected the format, and re-uploaded successfully. I also created a checklist to prevent future errors.How do you ensure data integrity in Workday? Provide an example of a data audit you conducted.I perform regular audits using Workday reports and Excel. For instance, I ran a quarterly audit of employee job profiles and found 15% had incorrect cost centers. I worked with managers to correct them and implemented a validation rule in Workday to prevent recurrence.How would you handle a sensitive employee issue, such as a leave of absence or termination, with confidentiality and empathy?I prioritize privacy and follow company policies. For a leave of absence, I would ensure the employee understands the process, coordinate with benefits and payroll discreetly, and maintain documentation securely. I believe clear communication and empathy are key.Can you give an example of a process improvement you implemented in People Ops? What was the impact?I streamlined the onboarding process by automating Workday tasks and creating a self-service portal. This reduced manual data entry by 50% and improved the new hire experience, as measured by survey scores.How do you stay updated on Workday releases and changes? Describe how you tested a recent Workday update.I subscribe to Workday Community and attend webinars. For a recent release, I tested new features in a sandbox environment, focusing on business process changes. I documented test results and trained the team on updates before go-live. We are seeking a detail-oriented and customer-focused Senior People Operations Specialist to play a critical role in delivering exceptional employee experiences and maintaining operational excellence across our People function. As a key member of the People Operations team, you will serve as a Workday power user and process expert, ensuring the accuracy, integrity, and efficiency of employee data and HR processes. In this role, you will report to our Head of People Operations and will be responsible for Workday data accuracy while conducting EIB data loads and audits, perform Workday testing, and serve as frontline support for employees and managers for People team related programs. The ideal candidate thrives in a fast-paced, high-growth environment, enjoys solving complex problems, and is passionate about continuously improving people processes and systems. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. ## Here are some things you’ll do on the job: * Serve as the first point of contact for employee and manager inquiries related to People programs, policies, processes, and Workday transactions. * Provide timely and accurate support for employee lifecycle events including hires, transfers, promotions, compensation changes, leaves of absence, and terminations. * Partner with cross-functional teams to ensure a seamless employee experience across all People Operations processes. * Identify opportunities to improve service delivery, streamline workflows, and enhance operational efficiency. * Perform regular audits and data quality reviews to ensure data integrity across Workday and connected systems. * Partner with HR, Payroll, Benefits, managers, and employees to administer and troubleshoot issues related to leave administration, performance reviews, benefits enrollment, and other People initiatives. * Maintain organizational structures including supervisory organizations, positions, job profiles, cost centers, and related configurations. * Support Workday security administration, including role assignments, security reviews, and user access maintenance. * Execute and validate mass data updates using Enterprise Interface Builder (EIB) and other Workday tools. * Troubleshoot Workday issues and partner with HRIS, Payroll, Benefits, and IT teams to resolve system and process concerns. * Conduct testing for Workday releases, enhancements, business process updates, and system changes. * Maintain accurate employee records and ensure compliance with company policies and applicable employment regulations. * Develop and maintain process documentation, standard operating procedures, and knowledge articles. ## You should have: * Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, or related field (or equivalent experience) * 4+ years of People Operations, HR Operations, HRIS, or related experience. * 2+ years of hands-on Workday experience. * Experience working in complex organizations with multiple business units, local and international employee populations * Experience processing employee transactions and maintaining employee data in Workday. * Experience performing EIB data loads and mass data updates. * Strong analytical, troubleshooting, and problem-solving skills. Knowledge of Workday business processes and employee lifecycle management. * Excellent attention to detail and organizational skills. * Strong customer service and communication skills. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. ## Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 – $192,800 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 – $173,500 USD Canadian employees (any location): CAD 145,800 – 182,200 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-CJ1 Show more [Apply now >](https://jobicy.com/jobs/146092-senior-people-operations-specialist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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