# Customer Experience Program Owner Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 91,400 - 152,200Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted10 Jun 2026Apply before10 Jul 2026Views / Applies 4096 / 940 [About company](https://jobicy.com/company/ge-vernova.md) [Share](#share) About [GE Vernova](https://jobicy.com/company/ge-vernova.md) GE Vernova is purpose-built to electrify and decarbonize the world, uniquely positioned with a scope and scale of solutions to accelerate the energy transition. * [Oil & Energy](https://jobicy.com/company-category/oil-energy.md) * 2024 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. 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Upgrade to Plus ### AI Summary This role is for a Customer Experience Program Owner at GE Vernova, responsible for driving the end-to-end CX strategy across the PERS and Customer Success organization. The position involves defining and executing a multi-year CX roadmap, tracking key metrics like NPS and CSAT, and serving as the voice of the customer to senior leadership. The ideal candidate will have 3-5 years of experience in CX or related fields, strong process design and change management skills, and the ability to influence across multiple levels. This individual contributor role offers potential for growth into a people leadership position as the program matures. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires strategic vision, cross-functional influence, and building scalable frameworks in a complex organizational environment, demanding a high level of expertise and experience. ### Salary Analysis Median Highly Competitive USD121,800US Market USD80k – 160k 0 USD176k AI Insight The offered salary range of $91,400 to $152,200 is competitive for this role, with a median of $121,800 which aligns with market rates for experienced CX professionals in the energy/industrial sector. ### Core Skills Required [Customer Experience](https://jobicy.com/jobs?search_keywords=Customer+Experience.md) [CX Strategy](https://jobicy.com/jobs?search_keywords=CX+Strategy.md) [NPS](https://jobicy.com/jobs?search_keywords=NPS.md) [CSAT](https://jobicy.com/jobs?search_keywords=CSAT.md) [Process Design](https://jobicy.com/jobs?search_keywords=Process+Design.md) [Change Management](https://jobicy.com/jobs?search_keywords=Change+Management.md) [Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder+Management.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) [Program Management](https://jobicy.com/jobs?search_keywords=Program+Management.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Experience Program Owner position at GE Vernova. With over 5 years of experience in customer experience strategy and a proven track record of driving cross-functional initiatives, I am confident in my ability to own and elevate the CX program for PERS. I have successfully implemented NPS and CSAT frameworks that improved customer loyalty by 20% in my previous role. My expertise in process design, change management, and stakeholder engagement aligns perfectly with the requirements of this role. I am passionate about embedding a customer-first culture and have experience collaborating with diverse teams to achieve enterprise-wide CX goals. I look forward to the opportunity to contribute to GE Vernova's One Vernova approach and drive enduring customer value. Thank you for considering my application. Sincerely, Jane Doe Copy ### Sample Interview Questions Can you describe a time when you designed and implemented a customer experience framework from scratch? What challenges did you face and how did you overcome them?At my previous company, I led the development of a comprehensive CX program for a new product line. The main challenge was aligning multiple business units on metrics and processes. I facilitated cross-functional workshops to gain buy-in and established a phased rollout, starting with pilot teams. This resulted in a 15% increase in NPS within six months.How do you prioritize CX initiatives when resources are limited?I use a data-driven approach, analyzing customer feedback and business impact to prioritize initiatives that address the highest pain points and drive the greatest loyalty gains. I also collaborate with stakeholders to align on strategic objectives and ensure we focus on quick wins alongside long-term improvements.Describe your experience with NPS and CSAT survey tools. How do you ensure survey data translates into actionable insights?I have used tools like Medallia and Qualtrics to collect and analyze feedback. I ensure actionable insights by categorizing comments, identifying trends, and presenting findings with clear recommendations to leadership. I also establish closed-loop processes to follow up with customers and track improvements over time.How would you foster a customer-first culture across an organization that has multiple business units?I would start by creating a CX training program and embedding customer metrics into performance reviews. I would also establish a CX council with representatives from each business unit to share best practices and drive alignment. Regular communication of customer success stories and celebrating wins can help reinforce the culture.Can you give an example of how you influenced senior leadership to adopt a customer-centric decision?In a previous role, I presented a business case showing that improving our onboarding process (a key customer pain point) could reduce churn by 10%, translating to $2M in retained revenue. I used data from customer interviews and NPS trends to persuade the executive team to invest in a redesign, which ultimately improved satisfaction scores significantly. ## Job Description Summary The Customer Experience (CX) Program Owner will own and drive the end-to-end customer experience strategy across PERS and its Customer Success organization. This individual will act as the voice of the customer to aid in shaping priorities by aligning CX initiatives through a One Vernova approach with the aim of creating deeper customer loyalty, securing a competitive advantage for GE Vernova, and creating enduring value. This is an individual contributor role with the potential to grow into a people leadership position as the program matures. The CX Program Owner will build upon the current program foundation, inheriting existing frameworks, processes, and stakeholder relationships to scale and sustain the program long-term. This role requires a dynamic individual with process excellence experience and a passion for improving customer outcomes. This individual will collaborate with the various Customer Success teams and the GE Vernova business units to improve and sustain customer experience for the customer accounts while building a framework that is aligned scalable within the new Software and Controls Solutions (SCS) business. ## Job Description Job Description and Expectations · Define and execute a comprehensive CX vision and multi-year roadmap, establishing governance frameworks and leading cross-business alignment on processes and tools to ensure a consistent, enterprise-wide customer experience approach · Define, track, and report on key CX metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), Response Rates…etc. through dashboards and reporting frameworks that provide visibility into performance · Serve as the voice of the customer to senior leadership, communicating CX findings, insights, and strategy to embed customer-centric decision making across SCS’s business priorities · Design and implement CX processes, standards, and best practices, establishing mechanisms that allow business segment CX performance to roll up to an enterprise-level view within GE Vernova. · Partner cross-functionally with Quality, Commercial, Project Management, and other teams as needed within PERS and other business units to prioritize and drive improvements, while building a network of CX contacts to accelerate engagement and sharing of best practices · Foster a customer-first culture across the organization by developing CX training programs, championing diversity of customer perspectives in decision-making, and driving consistent adoption of CX initiatives across all business lines Required Qualifications: · Bachelor’s degree from an accredited university or equivalent work experience. · 3-5 years of experience in CX, solutions implementations or similar customer interactions within energy, industrial, or technology sectors. Desired Qualifications: · Demonstrated success in process design and change management principles · Understanding of industry CX, NPS, and Customer Satisfaction Score (CSAT) standards and best practices · Experience with NPS or CSAT survey tools and analytics · Ability to influence across multiple levels of organization and business units · Exceptional communication and stakeholder management skills · Strategic thinker with an operational mindset and a passion for customer advocacy · Demonstrated collaboration and cooperation with a One Team mindset is a must-have for this role ## Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an [Equal Opportunity Employer](https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)[.](http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf) Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote – This is a remote position Application Deadline: For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on June 10, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual. 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