# Bilingual Technical Customer Support, Ring, Ring Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 48,000 - 54,000Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted10 Jun 2026Apply before10 Jul 2026Experience level Midweight Views / Applies 2505 / 499 [About company](https://jobicy.com/company/amazon-com.md) [Share](#share) About [Amazon.com](https://jobicy.com/company/amazon-com.md) Amazon is a global e-commerce leader, offering everything from books to electronics and beyond. * [Consumer Goods](https://jobicy.com/company-category/consumer-goods.md) * 1994 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? 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Upgrade to Plus ### AI Summary Ring is seeking a Bilingual Technical Customer Support representative to provide prompt and efficient support to Spanish and English-speaking customers. The role involves troubleshooting technical issues, handling various contact channels, and collaborating with internal teams. Ideal candidates are technically savvy problem-solvers who can handle ambiguity and communicate professionally. The position requires a flexible schedule including weekends and holidays. This is an opportunity to work with innovative smart home products and contribute to customer satisfaction. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires technical troubleshooting and bilingual communication, but it is structured with training and guidelines, making it moderately challenging. ### Salary Analysis Median Highly Competitive USD51,000US Market USD35k – 65k 0 USD72k AI Insight The offered salary range of $48,000-$54,000 is competitive for a bilingual technical support role, aligning with market rates for entry to mid-level positions. ### Core Skills Required [Bilingual](https://jobicy.com/jobs?search_keywords=Bilingual.md) [Technical Support](https://jobicy.com/jobs?search_keywords=Technical+Support.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md) [English](https://jobicy.com/jobs?search_keywords=English.md) [Ring Products](https://jobicy.com/jobs?search_keywords=Ring+Products.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Bilingual Technical Customer Support position at Ring. With over three years of experience in customer service and technical support, I have honed my ability to troubleshoot complex issues while delivering exceptional experiences. My fluency in Spanish and English allows me to effectively assist diverse customers, and I am adept at navigating CRM tools like Salesforce. I am particularly drawn to Ring's innovative products and commitment to home security. My technical curiosity and problem-solving skills enable me to quickly learn new technologies and provide accurate solutions. I thrive in fast-paced environments and am comfortable handling various communication channels, including phone, email, and chat. Thank you for considering my application. I look forward to the opportunity to contribute to Ring's success and help customers make the most of their devices. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you had to troubleshoot a technical issue for a customer who was not technically savvy? How did you handle it?I once assisted a customer with setting up a Ring doorbell. I broke down the steps into simple terms, used analogies, and guided them through the process patiently. I also provided follow-up support to ensure everything was working.How do you prioritize and manage multiple customer inquiries simultaneously?I use a ticketing system to track all interactions and categorize them by urgency. I handle urgent issues first and communicate expected response times to customers. I also multitask effectively, such as responding to emails while on brief hold during calls.Describe your experience with CRM software. Which ones have you used?I have extensive experience with Salesforce, including case management, reporting, and customer history tracking. I used it daily in my previous role to log interactions, escalate issues, and follow up on resolutions.How would you handle a situation where a customer is frustrated and you cannot immediately resolve their issue?I would empathize with the customer, apologize for the inconvenience, and assure them I am doing my best. I would explain the steps I am taking and set realistic expectations for a resolution. If needed, I would escalate to a supervisor while keeping the customer informed.Why do you want to work for Ring, and what do you know about our products?I admire Ring's mission to make neighborhoods safer. I am familiar with products like Ring Video Doorbells, security cameras, and the Ring Alarm system. I appreciate the integration with Alexa and the focus on user-friendly features. I am excited to help customers enhance their home security. Application deadline: Jun 14, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues while providing a positive customer experience. Customer Support representatives are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally in both Spanish and English, with maturity and self-confidence. Key job responsibilities Provide prompt, efficient, detailed service by engaging directly with Ring’s customers Serve as a voice and advocate for customers when concerns are surfaced Work with customers to understand how they use Ring products to resolve their issues and maximize their investments Act as an advocate for customers by reporting and addressing observed areas for improvement Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience Assist with customer communication and troubleshooting during Ring product launches Work across the customer support spectrum to ensure consistent, high-quality support Develop detailed knowledge of specific product lines and features Handle various types of customer contact including chat, email, inbound and outbound voice calls A day in the life Ring Technical Customer Support assists customers with their device needs. You will support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues. ## Basic Qualifications – 2+ years of customer service experience – Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays – Experience with Microsoft Office products and applications – Speak, write, and read fluently in Spanish – Experience Delivering courteous and efficient support to external customers. – Ability to identify and troubleshoot issues logically and efficiently. – Willingness for continuous learning. ## Preferred Qualifications – A drive to dig into the details of systems and processes to solve customer problems – Ability to document technical customer issues in notes that are easily understood by other users – Technical curiosity and enthusiasm for learning new technologies and helping customers succeed – Proven success working in a fast-paced support environment – Experience using Salesforce CRM – Experience working with Eero, Ring-compatible devices, and security alarm systems. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [https://amazon.jobs/content/en/how-we-hire/accommodations](https://amazon.jobs/content/en/how-we-hire/accommodations) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at [https://hiring.amazon.com/why-amazon/benefits](https://hiring.amazon.com/why-amazon/benefits). USA, , – 19.00 – 27.00 USD hourly USA, AZ, Virtual Location – Arizona – 19.00 – 27.00 USD hourly USA, FL, Virtual Location – Florida – 19.00 – 27.00 USD hourly USA, GA, Virtual Location – Georgia – 19.00 – 27.00 USD hourly USA, KS, Virtual Location – Kansas – 17.00 – 24.00 USD hourly USA, MA, Virtual Location – Massachuset – 19.00 – 27.00 USD hourly USA, MO, Virtual Location – Missouri – 19.00 – 27.00 USD hourly USA, PA, Virtual Location-Pennsylvania – 19.00 – 27.00 USD hourly USA, TX, Virtual Location – Texas – 19.00 – 27.00 USD hourly Show more [Apply now >](https://jobicy.com/jobs/146140-bilingual-technical-customer-support-ring-ring.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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