# Regional Manager, Customer Success (D&I – APJ) Remote from[APAC](https://jobicy.com/job-region/apac.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted11 Jun 2026Apply before11 Jul 2026Experience level Senior Views / Applies 730 / 37 [About company](https://jobicy.com/company/planet-labs-inc.md) [Share](#share) About [Planet Labs Inc.](https://jobicy.com/company/planet-labs-inc.md) To image the Earth every day and make global change visible, accessible, and actionable. * [Computer Software](https://jobicy.com/company-category/software.md) * 2010 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Planet is seeking an experienced Regional Manager for Customer Success in the Defense and Intelligence sector for the Asia-Pacific Japan region. This role involves leading a team of Customer Success Managers, driving customer value and satisfaction, co-owning renewal and expansion targets, and developing team talent. Candidates need 10-15 years of customer-facing experience, a background in defense industries, and management experience. The position is remote-friendly and based globally. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires 10-15 years of experience, deep defense industry knowledge, and management skills, making it highly challenging. ### Salary Analysis Median Highly Competitive $150,000US Market $100k – 200k 0 $220k AI Insight No salary was provided in the listing. Based on the US market for a Regional Customer Success Manager in defense/intelligence, the median is estimated at $150,000, with a typical range of $100,000-$200,000. ### Core Skills Required [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer+Success+Management.md) [Defense Industry](https://jobicy.com/jobs?search_keywords=Defense+Industry.md) [Team Leadership](https://jobicy.com/jobs?search_keywords=Team+Leadership.md) [Renewals and Expansion](https://jobicy.com/jobs?search_keywords=Renewals+and+Expansion.md) [Intelligence Analysis](https://jobicy.com/jobs?search_keywords=Intelligence+Analysis.md) [APJ Region](https://jobicy.com/jobs?search_keywords=APJ+Region.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder+Management.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) ### Cover Letter Sample Dear Hiring Team, I am writing to express my strong interest in the Regional Manager, Customer Success (D&I - APJ) position at Planet. With over 12 years of customer success and defense industry experience, including leading cross-functional teams and driving renewals in the Asia-Pacific region, I am confident I can contribute to Planet's mission. In my previous role, I managed a team of CSMs and exceeded renewal targets by 20% while building strong customer relationships. My background in intelligence analysis and familiarity with Asian defense organizations align well with the requirements. I am excited about the opportunity to lead a growing team and drive value for Planet's customers. Thank you for considering my application. I look forward to discussing how my skills can support Planet's goals. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe your experience leading a customer success team in the defense or intelligence sector?I have over 5 years of experience managing CS teams focused on defense clients, where I implemented strategies to increase customer retention and expansion. For example, I led a team of 8 CSMs supporting a major defense contract, achieving 95% renewal rate.How would you approach building relationships with key stakeholders in Asian defense organizations?I would leverage my understanding of cultural nuances and geopolitical dynamics, establishing trust through consistent communication and delivering measurable value. I have previously worked with Japanese and South Korean defense agencies, tailoring engagement to their specific needs.Describe a time you turned around a struggling customer relationship. What steps did you take?A key customer was considering non-renewal due to poor support. I conducted a deep dive into their pain points, engaged cross-functional teams (product, engineering) to address issues, and created a tailored success plan. The customer renewed and later expanded their contract.How do you balance driving renewal targets with ensuring customer satisfaction?I focus on value realization: aligning our solutions with customer outcomes. By tracking key metrics like product adoption and ROI, I ensure customers see tangible benefits, which naturally leads to renewals. My team uses a customer health score to proactively address risks.What strategies do you use to develop and retain top CS talent in a remote environment?I prioritize clear career paths, regular coaching, and fostering a collaborative culture. For remote teams, I implement weekly 1:1s, virtual team-building activities, and provide resources for professional development. I also recognize achievements publicly to boost morale. Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The customer success team at Planet is seeking an experienced Regional Manager, Customer Success, Defence and Intelligence, to lead a growing team of Customer Success Managers (CSMs) in the Asia Region. Your mission will be to develop the existing team and hire world class talent in this fast growing region. The Regional Manager will also serve as the senior customer success contact in the region, acting as the executive sponsor for customers and working with other cross functional leads to ensure we’re doing everything we can to drive value and satisfaction with our customers. This position co-owns the renewal and expansions number for the region, so working with the CSM’s and Sales to meet or exceed the goal is critical. Impact You’ll Own: * Customer relationships and outcomes * Customer value and satisfaction in the region * Renewals and Expansion * Team development What You Bring: * 10-15 years of customer facing experience (preferably in Customer Success or equivalent ie account management, consulting) including strong examples of customer/client relationship building and collaborative problem solving * Firm grounding in defence industries which could include sales, business development, programme and project management * Experience of intelligence collection ideally space based or geospatial ISR * Experience of intelligence analysis and dissemination * Direct management experience * Exceptional customer communication, negotiation, and presentation skills * Experience driving value, expansion, and renewals with customers * Works well across distributed and cross-functional teams; strong ability to lead and influence others * Excellent verbal and written communication skills in both English and an Asian language What Makes You Stand Out: * Deep experience of Asian defence organizations * Strong background in geopolitical understanding * A proven transformational leader * Experience of intelligence collection and analysis, including Intelligence, Surveillance and Reconnaissance (ISR), Collection Planning and Collection Management * Likely a NATO Rank OF2 or senior * GIS or remote sensing background * Has operated at the equivalent of NATO Rank OF2 or ideally more senior * Strong examples of customer/client relationship building and collaborative problem Application Deadline: July 19, 2026 by 11:59p / 23:59 CET (Central European Time) Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. * Paid time off including vacation, holidays and company-wide days off * Employee Wellness Program * Home Office Reimbursement * Monthly Phone and Internet Reimbursement * Tuition Reimbursement and access to LinkedIn Learning * Equity * Volunteering Paid Time Off ### #LI-REMOTE San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. [Know Your Rights.](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the [Planet Data Privacy Notice for California Staff Members and Applicants](https://www.planet.com/privacy/#california), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the [Candidate Privacy Notice GDPR Planet Labs Europe](https://www.planet.com/privacy/), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate’s consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one’s candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application. Show more [Apply now >](https://jobicy.com/jobs/146188-regional-manager-customer-success-di-apj.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs [Technical Customer Support Specialist](https://jobicy.com/jobs/146338-technical-customer-support-specialist.md) About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions… ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) ![South Korea flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/kr.svg) AU, KR +2 more, JP, PH•Full TimeNEW* ![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg) AlphaSense [Customer Success Manager, Corporate](https://jobicy.com/jobs/147131-customer-success-manager-corporate-2.md) About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 80k-95k/year* ![Mutual of Omaha logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/4d3b2b22b744b0a874f2eef275234a90.jpg) Mutual of Omaha [Customer Service Rep](https://jobicy.com/jobs/148322-customer-service-rep.md) As a Workplace Solutions Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience…. ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 40k-40k/year* ![Tripadvisor logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/01/WRILS-210129125206-036216.jpg) Tripadvisor [Customer Care Specialist (Portuguese Market)](https://jobicy.com/jobs/148321-customer-care-specialist-portuguese-market.md) Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe,… ![Spain flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/es.svg) ES•Full TimeNEW* ![RICOH logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/6f3d73f0-221.png) RICOH [Senior Area Customer Service Coordinator, Hospitality](https://jobicy.com/jobs/148320-senior-area-customer-service-coordinator-hospitality.md) Senior Area Customer Service Coordinator, HospitalityPOSITION PROFILEUnder the direction of the Field Manager this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Fivetran logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3b8e4532-221-1.jpg) Fivetran [Senior Customer Resident Architect](https://jobicy.com/jobs/148318-senior-customer-resident-architect.md) From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 146k-197k/year* ![Builder.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/beaab044-221.png) Builder.io [Senior Customer Engineer](https://jobicy.com/jobs/148317-senior-customer-engineer.md) At Builder.io, we’re reimagining how teams build for the web. Our collaborative AI development platform helps product, design, engineering, and marketing teams work together with AI agents to build, review, and ship… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) EMEA•Full TimeEUR 120k-160k/year* ![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg) Veeam Software [Lead Customer Success Engineer – East](https://jobicy.com/jobs/148316-lead-customer-success-engineer-east.md) Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 127,200-325,600/year* ![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg) Veeam Software [Lead Customer Success Engineer – West](https://jobicy.com/jobs/148315-lead-customer-success-engineer-west.md) Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 127,200-325,600/year* ![RICOH logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/6f3d73f0-221.png) RICOH [Hospitality Customer Experience Manager](https://jobicy.com/jobs/148314-hospitality-customer-experience-manager.md) Hospitality Customer Experience Manager POSITION PROFILE Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality, Customer Experience Manager supervises day-to day operations… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW [More Jobs](https://jobicy.com/jobs.md)