# Support Engineering Manager (APAC) Remote from[APAC](https://jobicy.com/job-region/apac.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted12 Jun 2026Apply before12 Jul 2026Experience level Midweight Views / Applies 1661 / 71 [About company](https://jobicy.com/company/supabase.md) [Share](#share) About [Supabase](https://jobicy.com/company/supabase.md) Supabase is the Postgres development platform. * [Computer Software](https://jobicy.com/company-category/software.md) * 2020 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This role is for a Support Engineering Manager to lead the APAC region for Supabase, a Postgres development platform. The position focuses on treating support as a high-leverage feedback loop, not a cost center, and requires close collaboration with EMEA and AMER counterparts. The ideal candidate has a strong technical foundation in Postgres/SQL, Linux, and DevOps, along with proven management experience. The role involves clearing the way for support engineers, turning product insights into improvements, and maintaining a high technical bar across the global team. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role demands a rare combination of deep technical expertise (Postgres, Linux, DevOps) and leadership skills (managing a global team, coordinating with product/engineering). The fast-paced startup environment and need to maintain a single team experience across time zones increase complexity. ### Salary Analysis Median Market Rate $170,000US Market $120k – 230k 0 $253k AI Insight The offered salary is not specified, but based on the seniority and technical requirements of this role, the market median for a Support Engineering Manager in the US is approximately $170,000. The low end of the market is around $120,000 for smaller companies or less experience, while the high end can reach $230,000 at top-tier tech firms. Supabase may offer competitive compensation including equity. ### Core Skills Required [Support Engineering](https://jobicy.com/jobs?search_keywords=Support+Engineering.md) [Postgres](https://jobicy.com/jobs?search_keywords=Postgres.md) [SQL](https://jobicy.com/jobs?search_keywords=SQL.md) [Linux](https://jobicy.com/jobs?search_keywords=Linux.md) [DevOps](https://jobicy.com/jobs?search_keywords=DevOps.md) [Leadership](https://jobicy.com/jobs?search_keywords=Leadership.md) [Customer Experience](https://jobicy.com/jobs?search_keywords=Customer+Experience.md) [Technical Management](https://jobicy.com/jobs?search_keywords=Technical+Management.md) [APAC](https://jobicy.com/jobs?search_keywords=APAC.md) [Open Source](https://jobicy.com/jobs?search_keywords=Open+Source.md) ### Cover Letter Sample I am writing to express my strong interest in the Support Engineering Manager (APAC) role at Supabase. Your vision of support as a high-leverage feedback loop rather than a cost center resonates deeply with my own philosophy. I have a solid background in Postgres, Linux, and DevOps, and I have led technical teams that treat customer interactions as a key driver for product improvement. In my previous role as a Support Manager at a cloud platform company, I built processes to ensure consistent global coverage and worked closely with engineering to turn user insights into product enhancements. I am comfortable managing across time zones and am committed to maintaining a high technical bar through regular pairing and runbook development. I admire Supabase's open-source ethos and would be thrilled to contribute to a team that values both technical excellence and genuine customer empathy. I look forward to the possibility of joining your global leadership team. Copy ### Sample Interview Questions How would you ensure that the support team in APAC operates as a seamless part of the global team?I would establish shared playbooks, use asynchronous communication tools like Slack and GitHub, and schedule regular overlap meetings with EMEA and AMER counterparts. Handoff protocols would be documented and practiced. The goal is that a customer never notices which region handled their ticket.Can you describe a time you turned a support pattern into a product improvement?At my previous company, we noticed a recurring issue where users struggled with a specific authentication flow. After analyzing tickets, I worked with product management to document the issue and advocated for a UI change. We implemented the fix, resulting in a 30% reduction in related support tickets.How do you keep your technical skills sharp while managing a team?I allocate time each week to work on technical tickets alongside my team, and I maintain a side project using our own product. I also encourage pairing sessions and hold regular tech deep-dives where we analyze query plans or debug complex issues together.What approach do you take for performance feedback and professional growth for support engineers?I believe in continuous feedback through regular one-on-ones and using a mix of quantitative data (e.g., resolution time, CSAT) and qualitative assessments (e.g., peer reviews). I create individualized development plans that include learning paths for Postgres, cloud skills, and soft skills like communication.How would you handle a situation where an APAC engineer escalates a customer issue that requires immediate attention from the AMER engineering team?First, I would assess the urgency and impact. If critical, I would reach out to the designated on-call engineering contact via the escalation channel we've agreed upon (e.g., PagerDuty). I would ensure the engineer provides a clear summary of the issue and steps taken. Then, I'd follow up to ensure a smooth handoff and inform the customer of the next steps. ## About Supabase Supabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We’re open source, we move fast, and our users are developers who notice when things are off. ## About this role We’re hiring a Support Manager on our global Support leadership team to clear the way for our APAC Support Engineers. A quick word on what Support means here, because it shapes everything about this role. We don’t think of Support as a ticket queue with a manager attached to it. We think of it as one of the highest-leverage feedback loops in the company. It’s the place where the real shape of our product meets the real shape of our users’ work. Done well, it’s an engineering superpower: it’s how we learn where the product actually bends, who’s bending it, and what we should build next. You’d join the existing Support leadership group and be the person on during APAC hours, sharing context, queue, escalations, and standards with your peers in EMEA and AMER. One team, globally available. The right person needs to be both sharp enough on the technology to be genuinely useful to their support engineers and able to anticipate their needs and keep the way clear. The support engineers are the ones doing the work that matters, and you’re there to help them be the best they can be, whether that’s helping with professional growth, taking on a difficult customer situation so they can focus on the technical problems, or simply being a good rubber duck. If you’ve ever felt like a support org was being run as a cost center and wanted to drag it back toward being a craft, we think you’ll fit right in. ## What you’ll do * Represent APAC for the global team. Be the leadership presence on during APAC hours. You’ll lead as one of the larger team: shared standards, shared bar, shared playbooks. * Genchi genbutsu: go and see. This isn’t a role where you stop reading tickets. You’ll regularly sit with tickets yourself, partly to stay sharp, partly because you can’t manage what you don’t see. * Keep the team singular across timezones. Partner with your EMEA and AMER counterparts on coverage, escalations, and handoffs. The goal is that a customer can’t tell which region picked up their ticket, because the team feels like one team. * Turn signal into product. Work directly with Engineering and Product as a peer to surface patterns, file the right bugs, advocate for the right fixes, and make sure the loop from “user hit something weird” to “we shipped something better” is short. This is a collaboration, not a handoff. * Raise the technical bar on the team. Support and provide support engineers a path to improve on Postgres, on our platform, and on how to actually debug a system rather than guess at it. Help build the playbooks, the runbooks, and the habits that scale. * Care about the whole experience. A user’s problem is rarely just the thing they typed in the ticket. It’s the network, the schema, the expectation, the docs they couldn’t find. We want managers who treat support as a dialogue with the whole system, not a lookup against a single symptom. ## What we’re looking for * A technical foundation, kept current. A real background in Postgres / SQL, Linux, sysadmin, backend or platform engineering, DevOps, or database work. You may be a few years out of deep hands-on work, and that’s okay as long as you’ve done something deliberate to keep your edge (side project, homelab, pairing on cases, OSS) so you can still read a stack trace and a query plan without bluffing. * Supabase-adjacent fluency. Comfortable reasoning about auth flows, storage, serverless functions, realtime systems, or vector workloads. If you haven’t used Supabase, that’s fine. You should be the kind of person who’ll have it running locally in a weekend. * Management experience. You’ve led a technical team before: support, SRE, platform, engineering, doesn’t matter which. You know how to give feedback that lands, how to run a 1:1 that isn’t a status update, and how to hire well. * Operational instincts. You’re comfortable with metrics (FRT, MTR, CSAT) but you don’t let them run the team. You know when a number is telling you the truth and when it’s hiding the real story. * Writing. You can write clearly in English under pressure: to a customer, to an engineer, to a CEO. Most of what support produces is prose; we take it seriously. * Customer instinct. You like users. You’re curious about what they’re trying to do, not just what they’re stuck on. You believe good support works itself toward making itself smaller, by making users more capable. ## Bonus points * Familiarity with JavaScript / TypeScript and one of the major frontend frameworks (React, Vue, Svelte), plus some Node. * Experience supporting a developer-facing product, an open-source project, or a platform with a public GitHub presence (Issues, Discussions). * You’ve been on the other side of the table (written software, run infra, been the person paged at 3am) and that shapes how you partner with the engineers you’ll work alongside. ## Timezones & Logistics * Full-time, remote, based in an APAC timezone. * Monday to Friday. We have 24×7 weekend support engineering coverage, but only a support leads on-call rotation of which you will be a member. * You’ll partner closely with the global Support leadership team and report into the Head of Support. ## What We Offer * Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. * ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. * Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. * Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. * Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. * Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. * Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ## About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. * 280+ team members * 55+ countries * 20+ languages spoken * $500M raised * 500,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. ## Hiring Process We keep things simple, async-friendly, and respectful of your time: * Apply – Our team will review your application. * Intro Call – A short video chat to get to know each other. * Interviews – Up to four calls with: Team Leads * Future teammates * Someone cross-functional from product, growth, or engineering (depending on the role) * Someone from our leadership/founding team * Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast. Show more [Apply now >](https://jobicy.com/jobs/146230-support-engineering-manager-apac.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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