# Senior Travel Consultant ERM, Mexico Remote from[LATAM](https://jobicy.com/job-region/latam.md), [Mexico](https://jobicy.com/job-region/mexico.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted12 Jun 2026Apply before12 Jul 2026Experience level Senior Views / Applies 851 / 59 [About company](https://jobicy.com/company/bcd-travel.md) [Share](#share) About [BCD Travel](https://jobicy.com/company/bcd-travel.md) BCD Travel helps companies make the most of what they spend on travel. * [Leisure, Travel & Tourism](https://jobicy.com/company-category/leisure-travel-tourism.md) * 2006 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This Senior Travel Consultant role at BCD Travel focuses on ERM (Emergency Response Management) for the marine and offshore travel sector. The position involves handling complex travel requests via multiple channels, providing expert consultation, and up-selling services. The consultant will work independently, support team members, and ensure high-quality service in a fast-paced, 24/7 global environment. A strong background in crew travel, Amadeus GDS, and excellent communication skills are essential. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires extensive experience in specialized travel (ERM, marine/offshore), advanced GDS skills, and the ability to handle high-pressure situations across multiple channels. The need for independent work and team support adds complexity. ### Salary Analysis Median Market Rate $55,000US Market $45k – 75k 0 $83k AI Insight The offered salary is not specified, but based on US market data for senior travel consultants with ERM and marine specialization, the median is around $55,000 annually. This is competitive for the niche expertise required, though actual compensation may vary by location and experience. ### Core Skills Required [Travel Consulting](https://jobicy.com/jobs?search_keywords=Travel+Consulting.md) [ERM](https://jobicy.com/jobs?search_keywords=ERM.md) [Amadeus GDS](https://jobicy.com/jobs?search_keywords=Amadeus+GDS.md) [Crew Travel](https://jobicy.com/jobs?search_keywords=Crew+Travel.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Global Operations](https://jobicy.com/jobs?search_keywords=Global+Operations.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Communication Skills](https://jobicy.com/jobs?search_keywords=Communication+Skills.md) [Fast-Paced Environment](https://jobicy.com/jobs?search_keywords=FastPaced+Environment.md) [Marine Travel](https://jobicy.com/jobs?search_keywords=Marine+Travel.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Senior Travel Consultant, ERM position at BCD Travel. With over five years of experience in marine and offshore crew travel, I bring a deep understanding of emergency response management and a proven track record of handling complex itineraries under pressure. My expertise in Amadeus GDS, combined with strong problem-solving skills, allows me to deliver seamless travel solutions for global clients. I thrive in fast-paced, 24/7 environments and am adept at managing multiple priorities while maintaining high accuracy. As a team player, I have mentored junior consultants and contributed to process improvements that enhanced operational efficiency. I am drawn to BCD's commitment to innovation and sustainability in business travel. I look forward to the opportunity to discuss how my skills align with your team's needs. Thank you for your consideration. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience with emergency response management in travel. How do you handle last-minute itinerary changes during a crisis?I have managed crew rotations for offshore rigs where sudden weather or operational changes required immediate rebooking. In such cases, I prioritize safety, communicate with all stakeholders, and use GDS to find alternative flights or accommodations, ensuring compliance with company policies.How do you prioritize tasks when handling multiple requests simultaneously in a high-pressure environment?I use a triage system: urgent crew movement or safety issues take precedence, followed by time-sensitive bookings. I leverage GDS automation and maintain clear communication with customers to set expectations. Regular check-ins with the team help balance workload.Can you explain your proficiency with Amadeus GDS? Provide an example of a complex booking you processed.I am advanced in Amadeus, skilled in creating multi-segment itineraries with complex rules, such as group bookings for crew rotations. For example, I once arranged a 50-person crew change involving multiple airlines and charter services, ensuring cost-effectiveness and compliance.How do you ensure accuracy and attention to detail when under tight deadlines?I double-check all reservations for correct names, dates, and fare rules. I use checklists and GDS quality tools. In stressful situations, I slow down deliberately to avoid mistakes, and I review bookings after completion to catch any errors.Describe a time you improved a travel process or contributed to a team goal. What was the outcome?I noticed repetitive manual data entry for crew manifests and proposed a template that integrated with our GDS. This reduced processing time by 20% and error rates. My team adopted it, and we exceeded our quarterly efficiency targets. Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Travel Consultant, ERM (Remote) Full time, Mexico The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance. The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent. As a Senior Travel Consultant, ERM, you will * Expertly use the appropriate the BCD Travel tools and systems to complete requests * Anticipate and provide assistance on potential challenges that may arise for the customer * Respond to the customer promptly and provide the customer with your undivided attention to the request * Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement * Perform quality management such as error management and assist in projects as assigned * Meet individual and team goals About you * Proven experience in ERM, marine, offshore, or crew travel environments * Hands‑on expertise managing crew movements, rotations, and disruption handling * Strong attention to detail with the ability to perform accurately under pressure * Comfortable working in a fast‑paced, 24/7 service environment * Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup * Solid working knowledge of the travel industry, policies, procedures and processes * Advanced skills on GDS Amadeus * Strong verbal and written communication skills in English * Proven ability to handle multiple priorities simultaneously * Demonstrated excellent professional customer service and problem resolution skills What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our social media: * [https://www.bcdtravel.com/blog/](https://www.bcdtravel.com/blog/) * [https://www.linkedin.com/company/bcd-travel/](https://www.linkedin.com/company/bcd-travel/) * [https://www.instagram.com/bcdtravel/](https://www.instagram.com/bcdtravel/) * [https://www.facebook.com/bcdtravel/](https://www.facebook.com/bcdtravel/) You’ll be offered * Flexible working hours and work-from-home or remote opportunities * Opportunities to grow your skillset and career * Generous vacation days so you can rest and recharge * A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools * Travel industry professional perks and discounts * An inclusive work environment where diversity is celebrated Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. #LI-Remote #LI-MN1 Show more [Apply now >](https://jobicy.com/jobs/146281-senior-travel-consultant-erm-mexico.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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