# Field Service Professional – Youngstown, OH Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted12 Jun 2026Apply before12 Jul 2026Experience level Senior Views / Applies 1200 / 61 [About company](https://jobicy.com/company/nrg.md) [Share](#share) About [NRG](https://jobicy.com/company/nrg.md) NRG is a leading integrated power company built on the strength of the nation's largest and most diverse competitive electric generation portfolio. * [Oil & Energy](https://jobicy.com/company-category/oil-energy.md) * 1989 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? 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Upgrade to Plus ### AI Summary This Field Service Professional role at Vivint Smart Home (an NRG company) involves installing, servicing, and troubleshooting smart home technology while proactively selling upgrades to customers. The position offers a 4-day work week, a company vehicle, comprehensive training, and performance-based incentives. Ideal candidates have a sales mindset, customer service skills, and technical aptitude. The role requires physical stamina for lifting, climbing ladders, and working in attics. This is an opportunity to join a nationally recognized team in a growing industry. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires a blend of technical, sales, and customer service skills, plus physical demands, making it moderately challenging for someone with prior experience. ### Salary Analysis Median Market Rate $50,000US Market $35k – 75k 0 $83k AI Insight The salary is not explicitly stated but typical for this role includes a base hourly rate plus uncapped commission, bringing the median total compensation to around $50,000. The market range for similar positions in the US spans from $35,000 to $75,000, with potential for higher earnings based on performance. ### Core Skills Required [Field Service](https://jobicy.com/jobs?search_keywords=Field+Service.md) [Smart Home Installation](https://jobicy.com/jobs?search_keywords=Smart+Home+Installation.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Sales](https://jobicy.com/jobs?search_keywords=Sales.md) [Technical Troubleshooting](https://jobicy.com/jobs?search_keywords=Technical+Troubleshooting.md) [Home Automation](https://jobicy.com/jobs?search_keywords=Home+Automation.md) [Security Systems](https://jobicy.com/jobs?search_keywords=Security+Systems.md) [Driving](https://jobicy.com/jobs?search_keywords=Driving.md) [Physical Stamina](https://jobicy.com/jobs?search_keywords=Physical+Stamina.md) [Consultative Sales](https://jobicy.com/jobs?search_keywords=Consultative+Sales.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Field Service Professional position at Vivint Smart Home. With a strong background in customer service and technical installation, I am confident in my ability to deliver exceptional smart home experiences. I thrive in fast-paced environments and enjoy the consultative sales aspect of this role. My technical aptitude and commitment to customer education align perfectly with your team's values. Thank you for considering my application. I look forward to the opportunity to contribute to your company's success. Copy ### Sample Interview Questions Describe a time you had to explain a complex technical concept to a non-technical customer.I once installed a smart home system for an elderly couple. I patiently explained each component's function using analogies and demonstrated how to use the app. They felt comfortable and appreciated the clear communication.How do you handle a situation where a customer is unhappy with a product or installation?I listen actively, empathize, and then identify solutions. For example, I once resolved a connectivity issue by repositioning the router, and the customer was satisfied.This role requires both technical skills and sales. How do you balance both?I view every installation as an opportunity to assess the customer's needs and recommend upgrades that genuinely benefit them, always prioritizing their satisfaction.Why do you want to work for Vivint/NRG?I admire their commitment to innovation and sustainability. The fast-paced environment and growth opportunities align with my career goals.Are you comfortable with the physical demands of this job, such as climbing ladders and lifting up to 45 lbs?Yes, I am physically fit and have experience with similar demands in previous roles. I also prioritize safety. Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Field Service Technician/Professional Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbe’s World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team. Why Technicians Choose Vivint: * Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives. * Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success. * Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway. * Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters. * Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties. * The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment. * Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!). A Day in the Life: As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes: * Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems. * Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site. * Customer Education: Training homeowners on how to use their new system to protect their families. * Growth: Benefiting from consistent coaching and leadership training to move up within our national organization. What We’re Looking For: We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have: * A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus. * Customer First Attitude: Ability to act with integrity while building rapport with diverse customers. * Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required. * Requirements: A valid driver’s license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law. Physical Requirements: * Ability to lift and carry up to 45 lbs. * Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics. * Comfortable bending, kneeling, and standing for extended periods. Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers. Ready to transform your career? Apply today to join the Vivint team! NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills. Official description on file with Talent. Show more [Apply now >](https://jobicy.com/jobs/146313-field-service-professional-youngstown-oh.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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