# Senior Customer Success Mgr Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted12 Jun 2026Apply before12 Jul 2026Experience level Senior Views / Applies 716 / 50 [About company](https://jobicy.com/company/kinetic-by-windstream.md) [Share](#share) About [Kinetic by Windstream](https://jobicy.com/company/kinetic-by-windstream.md) Committed to exceeding customer expectations by providing the best network and customer service. * [Telecommunications](https://jobicy.com/company-category/telecommunications.md) * 2006 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. 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Upgrade to Plus ### AI Summary Uniti is seeking a Senior Customer Success Manager to build and nurture customer relationships, drive product adoption, and ensure customer satisfaction. The role involves collaborating with sales executives to co-develop customer plans, proactively engaging key accounts, and orchestrating issue resolution. The ideal candidate will have deep technical knowledge of fiber, SDWAN, and UCaaS solutions. This position requires a solution-focused mindset and the ability to align customer needs with Uniti's product offerings. The role is critical to maximizing customer lifetime value and achieving business KPIs. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires a deep understanding of complex technical products (fiber, SDWAN, UCaaS) and the ability to collaborate across multiple internal teams while managing customer relationships, making it challenging but not at an executive level. ### Salary Analysis Median Market Rate USD120,000US Market USD90k – 160k 0 USD176k AI Insight The offered salary is not specified, but the market median for a Senior Customer Success Manager in the US is approximately $120,000. Based on the seniority and responsibilities, a competitive offer would be in the range of $110,000 to $130,000, with top end up to $160,000 for exceptional candidates. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Fiber Optics](https://jobicy.com/jobs?search_keywords=Fiber+Optics.md) [SDWAN](https://jobicy.com/jobs?search_keywords=SDWAN.md) [UCaaS](https://jobicy.com/jobs?search_keywords=UCaaS.md) [Sales Collaboration](https://jobicy.com/jobs?search_keywords=Sales+Collaboration.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [Customer Retention](https://jobicy.com/jobs?search_keywords=Customer+Retention.md) [Product Adoption](https://jobicy.com/jobs?search_keywords=Product+Adoption.md) [Telecommunications](https://jobicy.com/jobs?search_keywords=Telecommunications.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Senior Customer Success Manager position at Uniti. With over eight years of experience in customer success within the telecommunications industry, I have a proven track record of driving product adoption and building lasting customer relationships. At my previous role, I successfully managed a portfolio of enterprise accounts, increasing Net Promoter Scores by 20% through proactive engagement and tailored solution presentations. I am particularly drawn to Uniti's focus on fiber-based connectivity and innovative solutions like SDWAN and UCaaS. My technical background and ability to translate complex product features into tangible business value align perfectly with the requirements of this role. I am eager to collaborate with your sales team to co-develop customer plans and ensure our clients achieve their desired outcomes. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Uniti's success. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you approach onboarding a new customer to ensure they achieve value quickly?I start by understanding the customer's business goals and technical environment. Then, I create a tailored onboarding plan with clear milestones, provide hands-on training for key features, and schedule regular check-ins to address any issues. I also collaborate with the sales team to align on success metrics and ensure a smooth handoff.Describe a time when you turned around a dissatisfied customer. What steps did you take?I had a customer who was frustrated with service reliability. I first listened to their concerns, then coordinated with our support and engineering teams to diagnose the root cause. I provided regular updates and implemented a temporary workaround. Once the issue was resolved, I conducted a post-mortem with the customer and offered a credit. The customer later renewed their contract.How do you balance proactive engagement with handling reactive issues?I prioritize by segmenting accounts based on health scores and potential. For high-risk accounts, I allocate more time for reactive support. For healthy accounts, I schedule proactive check-ins quarterly. I also use automation tools to send product updates and training resources, freeing up time for personalized interactions.How do you partner with sales to drive upsells without being pushy?I focus on understanding the customer's evolving needs and pain points. During regular check-ins, I share insights about how our products can solve those pain points, and then I introduce the sales executive to discuss potential solutions. This way, the upsell is framed as a value-add rather than a sales pitch.What metrics do you use to measure customer health and success?Key metrics include product adoption rates, time-to-first-value, customer satisfaction scores, Net Promoter Score, churn rate, and expansion revenue. I also track engagement with support tickets and training sessions to identify at-risk customers early. Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses._________________________________________________________About the Role:The Uniti Solutions Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with their services and are realizing the value of their investment in Uniti. The role proactively engages customers to provide product and feature updates, helps customers increase usage of product features, facilitates product training, and identifies opportunities to deepen and expand customer relationships based on real time insights into customer needs. The Customer Success Manager also orchestrates issue resolution on behalf of the customer and it is often the primary point of contact working with other teams behind the scenes to deliver on the customer promise. The Customer Success Manager will play a key role in migrating customers to advanced access methods and driving increased uptake of SDWan and UCaaS through a solution focused mindset based on a deep understanding of a customer’s unique technical requirements and needs.What You’ll Do: • The Customer Success Manager will partner closely with Uniti Solutions Sales Executives within their shared geographic region • The joint Sales and Customer Success team will co-develop customer plans and prioritize opportunities • Key aspects of the role include: ◦ Proactively engage Elite and Uniti Solutions accounts and develop compelling solution use cases ◦ Execute customer check in schedules to ensure the right solutions are top of mind. ◦ Collaborating with Sales Executives on defining the strategy and vision for key customers ◦ Build a deep understanding of customer needs and challenges and how Uniti’s products can add value to the customer ◦ Nurture and support customers through regular proactive engagement ◦ Conduct regular customer check ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction ◦ Articulate compelling product opportunities based on a deep real time knowledge of the customer technical environment and unique issues Initiate opportunities ◦ Partner closely with Sales to ensure the Sales Executive is appropriately positioning such opportunities to drive tangible business value for the customer ◦ Partner with Elite Care and Service Delivery to prioritize issues ◦ Address the root cause of problems to improve the customer experience ◦ Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before they put the customer relationship at risk ◦ Partner with Access Ops teams to prioritize advanced access conversions ◦ Build logical product progression perspectives to ensure high rates of migration to advanced access and uptake of strategic products Increase customer awareness of the benefits of conversions, and facilitate the customer journey through the migration process ◦ Provide product training to customer users and address issues that limit the number of users while monitoring customer satisfaction ◦ Deliver on core Customer Success business KPIs ◦ Drive high feature adoption and product usage ◦ Deliver against time to first value targets ◦ Drive high customer health scores ◦ Maximize customer lifetime value and consistently translate customer knowledge into opportunities to deepen and expand the customer relationshipDo You Have: • Customer relationship skills and a solution focus • Experience in expanding adoption at enterprise customers • Understanding of value drivers in recurring revenue business models • Understanding of the SD WAN and UCaaS product suites and roadmap • Data and technology orientation • Technical ability to speak to customers • Cross disciplinary collaboration skillsMinimum Requirements: • Bachelor’s degree and 8+ years professional level experience. • 4-6 years customer relationship management experience. • Experience in the technology or telecom sectors. • Track record of cross disciplinary team collaboration, influencing and effective stakeholder management. • Ability to build compelling products cases. • Ability to effectively resolve complexity and overcome roadblocks to achieve tangible outcomes_________________________________________________________Our Benefits: • Medical, Dental, Vision Insurance Plans • 401K Plan • Health & Flexible Savings Account • Life and AD&D, Spousal Life, Child Life Insurance Plans • Educational Assistance PlanUniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience.Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination. Show more [Apply now >](https://jobicy.com/jobs/146317-senior-customer-success-mgr.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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