# Customer Support Representative (M-F/Night Shift) Remote from[Ukraine](https://jobicy.com/job-region/ukraine.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted12 Jun 2026Apply before12 Jul 2026Experience level Midweight Views / Applies 1355 / 76 [About company](https://jobicy.com/company/nextiva.md) [Share](#share) About [Nextiva](https://jobicy.com/company/nextiva.md) Build amazing customer experiences with Nextiva’s AI-powered platform. * [Computer Software](https://jobicy.com/company-category/software.md) * 2008 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? 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Upgrade to Plus ### AI Summary Nextiva is seeking a Customer Support Representative for the night shift to deliver exceptional technical support and customer experiences. The role involves troubleshooting hardware, software, and networking issues, documenting interactions, and leveraging AI tools to enhance workflow. Candidates need 2+ years of customer service experience, advanced English fluency, and the ability to work remotely from Ukraine during US business hours. This fast-paced position requires strong problem-solving skills, attention to detail, and a customer-first mindset. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires troubleshooting across multiple technical domains and managing high-volume interactions, but it is largely guided by established processes and tools, making it moderately difficult. ### Salary Analysis Median Market Rate $38,000US Market $28k – 50k 0 $55k AI Insight The salary was not provided in the listing. Based on market data for a Customer Support Representative in the US, the estimated median is $38,000 per year. For a night shift role, some employers offer a shift differential, which could increase the effective compensation. However, the remote nature of the role may mean the salary is adjusted for the local market in Ukraine. ### Core Skills Required [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [Technical Support](https://jobicy.com/jobs?search_keywords=Technical+Support.md) [Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [AI Tools](https://jobicy.com/jobs?search_keywords=AI+Tools.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) [Night Shift](https://jobicy.com/jobs?search_keywords=Night+Shift.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Detail-Oriented](https://jobicy.com/jobs?search_keywords=DetailOriented.md) [CRM Software](https://jobicy.com/jobs?search_keywords=CRM+Software.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Customer Support Representative position at Nextiva. With over two years of experience in technical support and a passion for delivering exceptional customer experiences, I am confident that my skills align perfectly with the requirements of this role. In my previous role, I successfully handled high-volume inquiries across multiple channels, troubleshooting hardware and software issues while maintaining a customer-first approach. I am proficient in using AI tools like ChatGPT to streamline workflows and improve response quality, which matches Nextiva's forward-thinking culture. I am comfortable working night shifts and thrive in fast-paced environments. My strong communication skills, attention to detail, and problem-solving mindset enable me to take ownership of issues and drive them to resolution. I am eager to bring my technical expertise and dedication to Amazing Service to the Nextiva team. Thank you for considering my application. I look forward to the opportunity to contribute to your company’s success. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you had to troubleshoot a complex technical issue for a customer? How did you resolve it?In my previous role, a customer was unable to log into their account after a software update. I asked detailed questions to understand the issue, guided them through clearing their cache and cookies, and when that didn't work, I escalated to our engineering team. I followed up with the customer until the issue was resolved, ensuring they felt supported throughout.How do you handle high-volume periods while maintaining quality service?I prioritize tasks by urgency and impact, using efficient note-taking and CRM tools to stay organized. I also leverage templates and AI-assisted responses for common issues to save time without compromising personalization. I remain calm and focused, ensuring each customer feels heard.What experience do you have working with AI tools like ChatGPT in a professional setting?I have used ChatGPT to draft responses for common queries and summarize customer interactions for documentation. I ensure that all AI-generated content is reviewed for accuracy and tone before sending. I am comfortable iterating prompts to get the desired output.How do you stay motivated while working night shifts?I maintain a consistent sleep schedule and create a dedicated workspace to separate work from rest. I also set small goals throughout my shift and take short breaks to stay refreshed. The satisfaction of helping customers keeps me engaged.Can you give an example of how you went above and beyond for a customer?A customer was frustrated with recurring billing errors. Instead of just fixing the issue, I researched the root cause, discovered a system glitch, and reported it to the billing team. I also created a step-by-step guide for the customer to prevent future issues and followed up a week later to ensure everything was working smoothly. ## Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. How You’ll Make an Impact As a Technical Support Representative at Nextiva, you’ll be on the front lines of delivering exceptional customer experiences. You’re not just solving issues, you’re uncovering the “why,” guiding customers to the right solutions, and making their day easier. As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You’ll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers. What You’ll Do * Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution * Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive * Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency * Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment * Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics * Continuous Learning: Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes to provide better service. Explore new tools and ways of working to improve performance * Work Smarter: Leverage AI tools (e.g., ChatGPT, Copilot, or similar) to support daily workflows, such as summarizing customer interactions, identifying key action items, and improving response quality * Apply clear and structured inputs when using AI tools to generate accurate and relevant outputs; iterating and refining your approach when the responses aren’t perfect (persistence is key!) About You: * 2+ years of customer service experience, preferably in technical support or help desk environment * Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred * Advanced English fluency required (spoken and written). * Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday) * Curiosity and enthusiasm for learning new technologies * Comfort working in fast-paced environments with evolving tools and processes Core Competencies: * Customer First: Patient, conscientious and professional; providing great customer experiences with a focus on accuracy * Problem Solver: Strong troubleshooting and analytical skills with a persistent, solution-oriented mindset; able to overcome setbacks and willing to try multiple paths to reach the right solution * Detail-Oriented: Ability to manage multiple tasks or conversations simultaneously; strong attention to detail in both technical work and documentation * AI-Forward Mindset: Curiosity and willingness to experiment with AI & automation tools (e.g., ChatGPT, Microsoft Copilot); exposure to similar tools in a professional environment preferred * Team-Driven: You collaborate, share knowledge, and contribute to a positive team environment Why Nextiva? * Impact: Join a company trusted by over a million users, helping businesses deliver better customer experiences every day * Innovation: Be part of a team building AI-powered solutions that drive efficiency and smarter customer engagement * Growth: Thrive in a culture focused on continuous learning, development, and career progression * Culture: Work alongside a supportive, high-energy team committed to Amazing Service® and meaningful connections Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: * Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. * Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. * Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best. Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses. * Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care * Insurance 💼– Life, disability, traumatic injuries and critical diseases * Work-Life Balance ⚖️ – PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays * Wellness 🤸‍ – Employee Assistance Program and wellness initiatives * Growth 🌱 – Access to ongoing learning and development opportunities and career advancement At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career! #LI-AL1 #LI-Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on [Instagram](https://www.instagram.com/nextiva), [Instagram MX](https://www.instagram.com/nextivamexico), [YouTube](https://www.youtube.com/user/NextivaOfficial), [LinkedIn](https://www.linkedin.com/company/nextiva), and the [Nextiva Blog](https://www.nextiva.com/blog/). Show more [Apply now >](https://jobicy.com/jobs/146322-customer-support-representative-m-f-night-shift-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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