# Customer Success Specialist, Higher Education Remote from[Canada](https://jobicy.com/job-region/canada.md)Salary, yearly, CAD 67,000 - 79,000Department [Education & E-learning](https://jobicy.com/categories/education.md) Employment type Full Time, Job posted12 Jun 2026Apply before12 Jul 2026Views / Applies 934 / 75 [About company](https://jobicy.com/company/d2l.md) [Share](#share) About [D2L](https://jobicy.com/company/d2l.md) D2L is committed to transforming education and work by providing high-quality learning opportunities. * [E-learning](https://jobicy.com/company-category/e-learning.md) * 1999 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary No job listing data was provided. Unable to analyze. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight Default value due to lack of job data. ### Salary Analysis Median N/ACA Market CAD0 – 0 0 CAD1 AI Insight No salary data available. ### Core Skills Required [generic](https://jobicy.com/jobs?search_keywords=generic.md) [placeholder](https://jobicy.com/jobs?search_keywords=placeholder.md) [insufficient](https://jobicy.com/jobs?search_keywords=insufficient.md) [data](https://jobicy.com/jobs?search_keywords=data.md) [analysis](https://jobicy.com/jobs?search_keywords=analysis.md) [unavailable](https://jobicy.com/jobs?search_keywords=unavailable.md) [default](https://jobicy.com/jobs?search_keywords=default.md) [error](https://jobicy.com/jobs?search_keywords=error.md) [missing](https://jobicy.com/jobs?search_keywords=missing.md) [information](https://jobicy.com/jobs?search_keywords=information.md) ### Cover Letter Sample No job data provided to generate a cover letter. Copy ### Sample Interview Questions Why is there no job data?The user did not provide the job listing data.What is the job role?Unknown due to missing data.What are the key responsibilities?Cannot determine without data.What qualifications are required?Not specified.How to proceed?Please provide the job listing data for analysis. D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team – yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. Job Summary: As a Customer Success Specialist, you play a critical role in driving scalable customer engagement and adoption outcomes across a broad book of business. Rather than focusing primarily on individual account delivery, this role is responsible for designing, executing, and continuously improving repeatable adoption frameworks, programs, and risk mitigation plays that can be leveraged across customer segments or verticals. Leveraging strong knowledge of education technology, change management, and customer health drivers, you analyze trends across your book of business to anticipate needs, reduce risk, and improve engagement at scale. Success in this role is measured by the effectiveness, reach, and sustainability of adoption and enablement programs, as well as their impact on customer outcomes, retention, and long-term platform value. How you will make an impact: * Analyze customer health and adoption data across an entire book of business to identify trends, risks, and opportunities for scalable interventions. * Design, implement, and optimize repeatable adoption, enablement, and risk mitigation plays that can be delivered through one-to-many and automated approaches. * Develop and maintain scalable adoption playbooks aligned to customer segments or verticals, ensuring consistency and impact across diverse customer populations. * Deliver enablement content and experiences (e.g., webinars, guides, workshops, campaigns) that support adoption at scale. * Monitor and guide customer journey activities through automation, with targeted direct intervention when necessary. * Partner with internal teams (Sales, Product, Support) to align programs, surface systemic insights, and influence improvement beyond individual customers. * Maintain awareness of platform enhancements, customer behavior patterns, and industry best practices to evolve adoption strategies over time. * Assess the downstream impact of adoption initiatives, considering not only immediate effectiveness but scalability, reusability, and long-term value across the customer base. What you bring to the role : * Scalable Adoption Strategy: Ability to design and execute adoption and enablement programs intended for broad, repeatable use across many customers. * Data Analysis & Pattern Recognition: Skilled at identifying trends, drivers, and risks across large customer populations and translating insights into action. * Change Management & Enablement: Applies change principles at scale to influence adoption behavior across organizations and segments. * Systems Thinking: Considers the long-term and cross-customer impact of programs, tools, and processes, beyond single customer effectiveness. * Communication & Facilitation: Strong ability to create clear, engaging content and deliver one-tom-any experiences to varied audiences. * Cross-Functional Collaboration: Partners effectively with internal teams to align scalable customer success efforts and share systemic insights. Suggested Qualifications/Experience: * Bachelor’s degree in education or related field (or equivalent experience). * 2+ years in customer success, change management, or education-related roles. * Experience in academic institutions or education technology is an asset. * Proficiency with Microsoft Office Suite, Salesforce, and Brightspace. * High energy, adaptability, and ability to thrive in a fast-paced environment. This position is to fill an existing vacancy The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. Base Salary Range$67,000—$79,000 CAD Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don’t believe you meet every single qualification outlined, because we love to help our people grow and develop! Why we’re awesome: At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through [#LifeAtD2L](https://www.d2l.com/careers/blog/): * Impactful work transforming the way the world learns * Flexible work arrangements * Learning and Growth opportunities * Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program * 2 Paid Days off for SkillsWave-related activities like exams or final assignments * Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) * Retirement planning * 2 Paid Volunteer Days * Competitive Benefits Package * Home Internet Reimbursements * Employee Referral Program * Wellness Reimbursement * Employee Recognition * Social Events * Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices. Show more [Apply now >](https://jobicy.com/jobs/146332-customer-success-specialist-higher-education.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Education & E-learning remote jobs * ![American Public University System logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/562688211a16-221.webp) American Public University System [Online Part Time Faculty, Physics, School of STEM](https://jobicy.com/jobs/148433-online-part-time-faculty-physics-school-of-stem.md) Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. They are united by the common… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Part TimeNEW* ![Fullstack Academy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/cfe8ca87ed55-221.webp) Fullstack Academy [Part Time Instructor – Fullstack AI](https://jobicy.com/jobs/148426-part-time-instructor-fullstack-ai.md) About Us Fullstack Academy is a leading tech training bootcamp in the United States. From coding and artificial intelligence to cybersecurity and data analytics, we offer immersive online programs designed to… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Part TimeUSD 100k-120k/year* ![Nachhilfeunterricht logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/a9c168c1-221.png) Nachhilfeunterricht [Work from home as an private online English Tutor – Part Time](https://jobicy.com/jobs/148393-work-from-home-as-an-private-online-english-tutor-part-time.md) At Nachhilfeunterricht, we are actively seeking tutors to provide private lessons in English. We are looking for individuals passionate about teaching, eager to play a crucial role in the academic… ![Austria flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/at.svg) AT•Part TimeNEW* ![American Public University System logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/562688211a16-221.webp) American Public University System [Online Part Time Faculty – Emergency & Disaster Mgmt (Bilingual Faculty Spanish/English)](https://jobicy.com/jobs/148368-online-part-time-faculty-emergency-disaster-mgmt-bilingual-faculty-spanish-english.md) *Courses will be taught in Spanish. Candidates must be fluent in both English and Spanish and pass a fluency testSynopsis:APUS faculty demonstrate a strong commitment to learning, teaching, interaction with… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Part TimeNEW* ![Covista logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/17ed08724702-221.webp) Covista [Primary Care of the Maturing and Aged Family Practicum – MSN Online Part Time Faculty](https://jobicy.com/jobs/148365-primary-care-of-the-maturing-and-aged-family-practicum-msn-online-part-time-faculty.md) Company DescriptionChamberlain UniversityWith more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Part TimeNEW* ![American Public University System logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/562688211a16-221.webp) American Public University System [Online Part Time Faculty, Sports & Health Sciences, School of Health Sciences](https://jobicy.com/jobs/148361-online-part-time-faculty-sports-health-sciences-school-of-health-sciences.md) Part-time and full-time teaching faculty share our commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. They are united by the common… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Part TimeNEW* ![American Public University System logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/562688211a16-221.webp) American Public University System [Online Part Time Faculty – Sports Management (Bilingual Spanish/English)](https://jobicy.com/jobs/148358-online-part-time-faculty-sports-management-bilingual-spanish-english.md) *Courses will be taught in Spanish. Candidates must be fluent in both English and Spanish and pass a fluency testSynopsis:APUS faculty demonstrate a strong commitment to learning, teaching, interaction with… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Part TimeNEW* ![Fortive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/08ee6cc3-221.webp) Fortive [Product Trainer](https://jobicy.com/jobs/148329-product-trainer.md) Position Summary: We’re looking for a dynamic and passionate Product Trainer to elevate how Censis employees and customers learn, adopt, and succeed with our solutions. This role is an exciting… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Upswing logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/64b20629-221.png) Upswing [TEAS / HESI (Nursing) Exams Instructor](https://jobicy.com/jobs/145069-teas-hesi-nursing-exams-instructor.md) Position OverviewUpswing is seeking an experienced remote instructor to deliver a live, interactive workshop series designed to help students prepare for the TEAS and HESI entrance exams. The ideal candidate… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•ContractNEW* ![University of Colorado Anschutz Medical Campus logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/52ccfc21-221.webp) University of Colorado Anschutz Medical Campus [Lecturer – University Liaison](https://jobicy.com/jobs/148208-lecturer-university-liaison-2.md) Lecturer – University Liaison(Job Number: 40334)Description Position DetailsUniversity of Colorado | DenverFaculty Level/Title: Lecturer Working Title: Lecturer – University LiaisonFTE: part-timeSalary Range: $5,125 (prorated for part-time)Position #00604945 – Requisition #40334Join the University of Colorado… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeJul 1 [More Jobs](https://jobicy.com/jobs.md) [Jobs](https://jobicy.com/jobs.md) [Talent](https://jobicy.com/talent.md) [Post a Job](https://jobicy.com/hire.md) [Post a Resume](https://jobicy.com/new-cv.md) [Add a Company](https://jobicy.com/add-company.md) [Set a Job Alert](https://jobicy.com/alerts.md) [Ask a Question](https://jobicy.com/q.md) [Salaries](https://jobicy.com/salaries.md) Menu