# Customer Service Coordinator / Analyse Perfomance Service Client – CDD (m/f/d) Remote from[France](https://jobicy.com/job-region/france.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted12 Jun 2026Apply before12 Jul 2026Experience level Entry-Level Junior Views / Applies 1676 / 69 [About company](https://jobicy.com/company/voyage-prive.md) [Share](#share) About [Voyage Privé](https://jobicy.com/company/voyage-prive.md) We offer our 56 million members a selection of trips, stays and high-end leisure activities at the best guaranteed price, with discounts of up to 70%. * [Leisure, Travel & Tourism](https://jobicy.com/company-category/leisure-travel-tourism.md) * 2006 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Voyage Privé, Europe's leading travel tech platform, is seeking a Customer Service Coordinator for a fixed-term contract. The role involves leading a customer service activity, coaching international agents, monitoring KPIs, and handling escalated cases. The ideal candidate has a degree in Business or Tourism, proven coordination experience, fluency in French and English, and strong analytical skills. This is a fast-paced, collaborative role that offers the opportunity to drive continuous improvement in a dynamic tech environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires coordination and problem-solving skills but is not entry-level; it demands experience in customer service and team coaching, placing it at a medium difficulty level. ### Salary Analysis Median Market Rate $50,000US Market $35k – 70k 0 $77k AI Insight The offered salary is not specified, but based on US market data, the median for a Customer Service Coordinator is around $50,000 per year. This is competitive for the role, especially considering the level of responsibility and required language skills. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Coordination](https://jobicy.com/jobs?search_keywords=Coordination.md) [KPI Analysis](https://jobicy.com/jobs?search_keywords=KPI+Analysis.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Training](https://jobicy.com/jobs?search_keywords=Training.md) [Travel Industry](https://jobicy.com/jobs?search_keywords=Travel+Industry.md) [Multilingual](https://jobicy.com/jobs?search_keywords=Multilingual.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Data-Driven](https://jobicy.com/jobs?search_keywords=DataDriven.md) [Team Management](https://jobicy.com/jobs?search_keywords=Team+Management.md) ### Cover Letter Sample I am excited to apply for the Customer Service Coordinator position at Voyage Privé. With a degree in Business and extensive experience in customer service operations, I have a proven track record of leading teams and improving service quality. My fluency in French and English, along with strong analytical skills, aligns perfectly with your requirement for data-driven decision-making. In my previous role, I coordinated a multilingual team of agents, monitored KPIs like DPH and NPS, and implemented process improvements that increased efficiency by 15%. I am passionate about delivering exceptional customer experiences and am eager to contribute to Voyage Privé's mission of revolutionizing online travel. I thrive in fast-paced, collaborative environments and am confident that my proactive approach and ability to coach agents will make a positive impact on your team. Thank you for considering my application. Copy ### Sample Interview Questions Can you describe a time when you had to handle a difficult customer escalation? How did you resolve it?In my previous role, a customer's trip was canceled last minute due to a supplier issue. I listened empathetically, apologized, and offered alternative solutions including a refund and a discount on future bookings. I coordinated with the operations team to ensure the resolution was fast, and the customer appreciated the proactive communication.How do you approach coaching a team of agents to improve their performance?I start by analyzing individual performance data to identify strengths and areas for improvement. I then set clear, achievable goals and conduct regular one-on-one sessions to provide feedback and share best practices. I also create training materials tailored to common issues and encourage peer learning to foster a supportive environment.What KPIs do you consider most important in a customer service role and why?Key KPIs include First Contact Resolution (FCR), Customer Satisfaction Score (CSAT), and Average Handle Time (AHT). FCR is crucial as it reduces repeat contacts; CSAT measures overall experience; and AHT ensures efficiency. Balancing these metrics helps maintain high-quality service while managing costs.Describe a situation where you used data to drive a process improvement in customer service.I noticed a spike in complaints about long wait times. By analyzing call arrival patterns, I identified peak hours and recommended schedule adjustments. I also implemented a callback option. This reduced average wait time by 20% and improved CSAT by 10 points within two months.How do you prioritize tasks when coordinating multiple responsibilities, such as monitoring agents and handling escalations?I use a combination of time-blocking and triage. I allocate specific times for monitoring and feedback sessions, while designating urgent escalation handling periods. I also rely on CRM tools to flag critical issues. Clear communication with the team about priorities ensures nothing falls through the cracks. ## Company Description ✨ About Voyage Privé Born in France in 2006, Voyage Privé has grown from an ambitious startup into becoming the Europe’s leading travel tech platform. Operating across 9 markets with tens of millions of users, we’re not just another e-commerce success story – we’re a tech powerhouse revolutionizing online travel. What makes us unique? A mission-driven culture where performance meets impact. Our innovative campus brings together tech talent, professional athletes, students, and artists, creating an ecosystem where digital innovation drives both business growth and positive change. We’re now at an inflection point, upgrading our entire technical foundation with cloud architecture, AI, and real-time systems to become a reference and top-of-mind platform for luxury travel, known by travelers for its for excellent offer and customer experience, and by our providers as a high-performance business development partner. ## Job Description 🎯 Your Mission As Customer Service Coordinator, you’ll play a key role in shaping the quality of our Members’ experience – from pre-departure inquiries to on-trip assistance and post-booking support. You’ll work closely with our Customer Service Manager, external international call center teams, and internal stakeholders (Operations, Supply, and Quality teams) to ensure every interaction meets the highest standards of satisfaction and efficiency. Your key responsibilities will include: • Lead and coordinate one of our customer service activities (information before departure, trip modifications, on-trip support, or cancellations) to guarantee a smooth and high-quality experience for our Members. • Act as the main point of contact for escalated cases, ensuring quick, fair, and customer-oriented resolutions. • Coach, train, and engage a team of several dozen international agents (English, Italian, Spanish, German) to strengthen their skills, performance, and product knowledge. • Monitor and analyze operational KPIs – DPH, QS, Backlog, NPS, DMT – to identify improvement areas and deploy clear, data-driven action plans. • Partner with internal teams to relay field feedback, improve processes, and enhance both customer and agent experience. • Drive continuous improvement initiatives by challenging existing workflows, sharing best practices, and contributing to the development of tools and procedures that support efficiency and service quality. ## Qualifications 💡 What We’re Looking For We’re looking for builders who move fast, think big, and care deeply about creating impact that lasts. Your profile: • Degree in Business, Tourism, or a related field (Bac +2 to Bac +4). • Proven experience in customer service, operations, or coordination — or a strong ability to learn fast in a dynamic environment. • Solid understanding of CRM, back-office tools, and the Microsoft Office suite. • Excellent written and verbal communication skills, with full fluency in French and English; another European language (German, Italian, or Spanish) is a strong plus. • Strong problem-solving and decision-making abilities, with a calm and structured approach to changing situations. • Analytical and detail-oriented mindset, focused on delivering quality service and continuous improvement. • Organized, proactive, and collaborative – you love working as part of a team and know how to set priorities effectively. • Curious, open-minded, and perseverant, with a genuine passion for helping customers and making things better every day. ## Additional Information ⚡ Our Recruitment Process We believe in a fast, transparent, and human recruitment process. Here’s what you can expect: * Call with a Talent Acquisition Partner (30–45 min): Get to know each other! We’ll share more about the role, the team, and our culture. * Business Case: A practical exercise to showcase your analytical mindset, and strategic thinking on operations topics. * Lead Manager Interview (60 min): Meet your future lead manager to deep dive into your experience, missions, and ways of working. * Customer Service Manager Interview (60 min): Meet your future Customer Service Manager to dive deeper into your background, the role’s challenges, and how you’ll collaborate together. * Chief Operations Officer Interview (60 min): Meet your future C-Level member to align on expectations, culture, and long-term impact. 📍Location : Aix en Provence, France 📅 Start Date : The sooner, the better 📄 Contract Type : Full-time / Fixed-term 12 months ❤️ You’ll Love Joining Us Our HQ in the South of France offers an exceptional environment – natural, cultural, and digital – on a modern and eco-responsible campus. 🌴 Prefer flexibility? We offer a hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year. Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and social impact, through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre. 💪 Forget your gym subscription! Access our large on-site fitness center morning, noon, and night – or challenge your colleagues to a padel match on our private court. 🎉 Live to the rhythm of Voyage Privé’s signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute. ✈️ And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers. Join us and make your next career move a journey worth taking. 🌍 Show more [Apply now >](https://jobicy.com/jobs/146333-customer-service-coordinator-analyse-perfomance-service-client-cdd-m-f-d.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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