# Customer Trainer Remote from[France](https://jobicy.com/job-region/france.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Education & E-learning](https://jobicy.com/categories/education.md) Employment type Full Time, Job posted12 Jun 2026Apply before12 Jul 2026Views / Applies 1628 / 53 [About company](https://jobicy.com/company/intuitive.md) [Share](#share) About [Intuitive](https://jobicy.com/company/intuitive.md) We believe that minimally invasive care is life-enhancing care. * [Medical Equipment Manufacturing](https://jobicy.com/company-category/medical-device.md) * 1995 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. 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Upgrade to Plus ### AI Summary Intuitive Surgical is seeking a Customer Trainer to deliver da Vinci Surgical System training to surgeons and OR staff at training centers and remote sites. The role involves conducting training programs, supporting surgeon-led events, and developing training materials. The trainer will manage training logistics, maintain equipment, and act as a subject matter expert for internal projects. Strong communication and technical skills are required, along with willingness to travel frequently. This position is crucial for advancing minimally invasive care through effective education. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires technical expertise in robotic surgery systems and training delivery, but provides structured programs and support. Moderate difficulty due to the need for adaptability and continuous learning. ### Salary Analysis Median Market Rate $82,000US Market $55k – 110k 0 $121k AI Insight The salary for this Customer Trainer role is not specified. Based on market data for similar roles in medical device training, the estimated median is $82,000. This is competitive given the specialized nature of robotic surgery training. ### Core Skills Required [Customer Training](https://jobicy.com/jobs?search_keywords=Customer+Training.md) [Medical Device Training](https://jobicy.com/jobs?search_keywords=Medical+Device+Training.md) [Surgical Robotics](https://jobicy.com/jobs?search_keywords=Surgical+Robotics.md) [da Vinci System](https://jobicy.com/jobs?search_keywords=da+Vinci+System.md) [OR Efficiency](https://jobicy.com/jobs?search_keywords=OR+Efficiency.md) [Training Program Development](https://jobicy.com/jobs?search_keywords=Training+Program+Development.md) [Adult Learning](https://jobicy.com/jobs?search_keywords=Adult+Learning.md) [Technical Training](https://jobicy.com/jobs?search_keywords=Technical+Training.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Travel](https://jobicy.com/jobs?search_keywords=Travel.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Trainer position at Intuitive Surgical. With a strong background in adult education and medical device training, I am confident in my ability to deliver effective da Vinci System training to surgical teams. My experience includes developing and facilitating hands-on training programs that improve clinical outcomes. I have a proven track record of collaborating with surgeons and OR staff to enhance their proficiency with advanced technology. My technical skills and passion for minimally invasive care align perfectly with Intuitive's mission. I am eager to contribute to the continuous improvement of training initiatives. Thank you for considering my application. I look forward to the opportunity to discuss how I can support your team. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience with training adult learners, particularly in a technical or medical environment.I have over 3 years of experience training healthcare professionals on complex medical devices. I use a blended approach of lectures, simulations, and hands-on practice to accommodate different learning styles. For example, I developed a training module for a robotic surgical system that improved user competency by 20%.How would you handle a situation where a surgeon is resistant to adopting new technology during training?I would first listen to their concerns to understand the root cause. Then I would provide evidence-based benefits and tailor the training to address specific barriers. I might offer one-on-one coaching or additional practice time to build their confidence.Explain a time you had to manage multiple priorities, such as training events and equipment maintenance.In my previous role, I coordinated training sessions while also managing inventory and equipment sterilization. I created a weekly schedule that allocated time for both tasks and used checklists to ensure nothing was missed. This approach allowed me to maintain high training standards without logistical issues.What strategies would you use to measure the effectiveness of a training program?I would use pre- and post-training assessments, surveys, and observe participants during hands-on sessions. Additionally, I would track on-the-job performance indicators like procedure time and error rates. Feedback from surgeons and staff would also be collected to continuously improve the program.Are you comfortable with frequent travel? How do you maintain work-life balance while traveling?Yes, I enjoy traveling and have experience with up to 50% travel in previous roles. I maintain balance by planning ahead, using travel time for catch-up work, and ensuring I have dedicated time for family and personal activities. I also stay organized with digital tools to manage itineraries. ## Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care. ## Job Description Primary Function of Position: The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and Trans-oral surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives. Roles and Responsibilities: * Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers * Lead and support Specialized training programs and Society events * This includes supporting the needs of the surgeon educators and course participants Conduct surveys to gather data and measure program effectiveness * Act as subject matter expert for internal projects, as needed * New product development Training material/ protocol development * Training research initiatives Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs * Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products * Occasional support of the da Vinci® System in a hospital operating room * Support da Vinci® Surgical System troubleshooting and maintenance at the training center * Manage training center logistics, inventory and training calendars * Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories * Support positive relationships between external training center personnel and ISI management * Contribute to the organization’s quarterly goal achievements * Develop competency in the following: da Vinci® System Technology da Vinci® System applications and advanced technology OR Efficiency Training Pathway process * Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices * Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check * Training/coaching techniques/methodologies * Travel required ## Qualifications Required Knowledge, Skills, and Experience: * Professional Training experience preferred * Clinical and/or operating room experience preferred * High capacity and excellent problem solving skills * Solid organizational skills and ability to operate independently * Professional work ethic * Solution oriented * Excellent oral and written communication skills * Strong interpersonal skills * Knowledge of adult learning principles preferred * High capacity to learn in a fast paced environment * Medical-device experience preferred * Commitment to self-development * Ability to work in a team environment * Ability to be flexible with hours of operation ## Additional Information Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. Show more [Apply now >](https://jobicy.com/jobs/146335-customer-trainer-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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