# Technical Customer Support Specialist Remote from[Australia](https://jobicy.com/job-region/australia.md), [South Korea](https://jobicy.com/job-region/south-korea.md) +2 more, [Japan](https://jobicy.com/job-region/japan.md), [Philippines](https://jobicy.com/job-region/philippines.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted2 Jul 2026Apply before2 Aug 2026Views / Applies 266 / 29 [About company](https://jobicy.com/company/elevenlabs.md) [Share](#share) About [Elevenlabs](https://jobicy.com/company/elevenlabs.md) Making content universally accessible in any language and in any voice. * [Computer Software](https://jobicy.com/company-category/software.md) * 2022 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary ElevenLabs is seeking a Technical Customer Support Specialist to provide enterprise-level support for its AI audio platforms, including ElevenAgents and the API. The role involves diagnosing complex issues, communicating with customers, and collaborating with engineering teams. The company is fast-paced, AI-first, and values impact over job titles. This is a contract, remote position. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires technical expertise with APIs and AI, but is not extremely difficult; it is a support position with clear responsibilities. ### Salary Analysis Median Highly Competitive USD80,000US Market USD50k – 110k 0 USD121k AI Insight The salary range is not provided, but based on market data for similar technical support roles in the US, the median is around $80,000. The actual offer may vary based on experience and location. ### Core Skills Required [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [API](https://jobicy.com/jobs?search_keywords=API.md) [AI](https://jobicy.com/jobs?search_keywords=AI.md) [Technical Troubleshooting](https://jobicy.com/jobs?search_keywords=Technical+Troubleshooting.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Enterprise Support](https://jobicy.com/jobs?search_keywords=Enterprise+Support.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Python](https://jobicy.com/jobs?search_keywords=Python.md) ### Cover Letter Sample I am excited to apply for the Technical Customer Support Specialist position at ElevenLabs. With a strong background in customer support and AI technologies, I am confident in my ability to diagnose complex issues and provide clear solutions. I thrive in fast-paced environments and am eager to contribute to a team that values impact and innovation. I look forward to the opportunity to help ElevenLabs deliver exceptional support to its enterprise customers. Copy ### Sample Interview Questions Can you describe a time you diagnosed and resolved a complex technical issue for a customer?Example answer: I once helped a client integrate our API into their workflow, debugging authentication errors. I walked through logs, identified a missing header, and provided a fix within 30 minutes, ensuring minimal downtime.How do you prioritize support tickets when dealing with multiple urgent issues?Example answer: I assess impact and urgency first, using a priority matrix. For example, a production outage for an enterprise customer takes precedence over a feature request.How do you stay updated on new AI technologies and APIs?Example answer: I follow AI blogs, take online courses, and experiment with APIs in my free time. I regularly read documentation and participate in developer communities.Describe a time you identified a pattern in support tickets and escalated it to improve the product.Example answer: I noticed several users struggling with a specific error code. I gathered data, documented the issue, and presented it to the engineering team, leading to a fix in the next release.How would you explain a complex technical concept to a non-technical customer?Example answer: I use analogies and simple language. For instance, I might compare an API to a restaurant menu where you order what you need, and the kitchen (server) prepares it. ## About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B – multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ## How we work * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. ## What we offer * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. Technical Customer Support Specialist (Contract, Remote) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We’re building a new category of technology from the ground up — moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As a Technical Customer Support Specialist, you’ll be on the front lines with our enterprise and B2B customers — helping them get the most out of ElevenLabs, including our API and the ElevenAgents platform, which orchestrates LLMs, telephony, and other AI integrations. You’re not just resolving tickets; you’re the person who understands what’s actually going wrong, communicates it clearly, and helps make the product better because of it. This role requires someone who’s proactive, technically sharp, and genuinely excited about where AI is going. What you’ll do * Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved * Provide high-quality technical support in English * Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations * Identify patterns across support tickets and surface product gaps to engineering and product teams * Build and maintain documentation that actually helps — clear, accurate, and kept up to date * Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs What you bring * 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience * Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself * Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript * A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside * Experience working autonomously in a fast-moving, international, remote team Who you are * Passionate about AI and the problems it can solve — you follow the space closely and have opinions about it * Analytically sharp with a first-principles approach to debugging and problem-solving * A strong communicator who can translate technical complexity into clear, actionable responses * Self-directed: you don’t wait to be told what to do, and you hold yourself to a high standard * Energised by a startup environment where things move fast and you can have real impact #LI-remote Show more [Apply now >](https://jobicy.com/jobs/146338-technical-customer-support-specialist.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Technical Support remote jobs * ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase [Customer Solution Architect Team Lead (AMER)](https://jobicy.com/jobs/145204-customer-solution-architect-team-lead-amer.md) Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) US, CA•Full TimeNEW* ![Fivetran logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3b8e4532-221-1.jpg) Fivetran [Senior Customer Resident Architect](https://jobicy.com/jobs/148318-senior-customer-resident-architect.md) From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 146k-197k/year* ![Builder.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/beaab044-221.png) Builder.io [Senior Customer Engineer](https://jobicy.com/jobs/148317-senior-customer-engineer.md) At Builder.io, we’re reimagining how teams build for the web. Our collaborative AI development platform helps product, design, engineering, and marketing teams work together with AI agents to build, review, and ship… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) EMEA•Full TimeEUR 120k-160k/year* ![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg) Veeam Software [Lead Customer Success Engineer – East](https://jobicy.com/jobs/148316-lead-customer-success-engineer-east.md) Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 127,200-325,600/year* ![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg) Veeam Software [Lead Customer Success Engineer – West](https://jobicy.com/jobs/148315-lead-customer-success-engineer-west.md) Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 127,200-325,600/year* ![Nextiva logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5863278d-221.jpeg) Nextiva [Onboarding Technician](https://jobicy.com/jobs/144980-onboarding-technician-2.md) Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric… ![Ukraine flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ua.svg) UA•Full TimeNEW* ![CrowdStrike logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1d9a6db9-221.jpeg) CrowdStrike [Sr. Security Researcher II (Remote, DEU)](https://jobicy.com/jobs/145057-sr-security-researcher-ii-remote-deu.md) As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) ![Germany flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/de.svg) GB, DE +3 more, RO, IE, IL•Full TimeNEW* ![NRG logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/59e14265-221.png) NRG [Field Service Technician – Greensboro, NC](https://jobicy.com/jobs/142578-field-service-technician-greensboro-nc.md) Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.Vivint Smart Home, an NRG owned… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeJun 30* ![Oddball logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/8c034287ffd7b6474f90645b1c72e60a.jpeg) Oddball [Customer Support Engineer](https://jobicy.com/jobs/144984-customer-support-engineer-3.md) Oddball believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal space. Our team is full of experienced engineering, product,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 75k-110k/year* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Account Technical Lead (ATL), Enterprise Accounts](https://jobicy.com/jobs/147706-account-technical-lead-atl-enterprise-accounts.md) Job Requisition ID #26WD99448Position OvevriewThe Account Technical Lead (ATL), Enterprise Accounts, leads high-complexity technical engagements, independently drives enterprise discovery, architects detailed solution designs, and develops the Customer Technical Vision (CTV)…. ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) APAC, AU•Full TimeJun 28 [More Jobs](https://jobicy.com/jobs.md) [Jobs](https://jobicy.com/jobs.md) [Talent](https://jobicy.com/talent.md) [Post a Job](https://jobicy.com/hire.md) [Post a Resume](https://jobicy.com/new-cv.md) [Add a Company](https://jobicy.com/add-company.md) [Set a Job Alert](https://jobicy.com/alerts.md) [Ask a Question](https://jobicy.com/q.md) [Salaries](https://jobicy.com/salaries.md) Menu