# Service Delivery Manager – D2Ops Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 85,000 - 100,000Department [Project Management](https://jobicy.com/categories/project-management.md) Employment type Full Time, Job posted13 Jun 2026Apply before13 Jul 2026Experience level Midweight Views / Applies 1168 / 102 [About company](https://jobicy.com/company/world-wide-technology.md) [Share](#share) About [World Wide Technology](https://jobicy.com/company/world-wide-technology.md) World Wide Technology helps organizations discover, evaluate, architect, and implement advanced technology solutions. * [Information Technology & Services](https://jobicy.com/company-category/information-technology-services.md) * 1990 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. 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Upgrade to Plus ### AI Summary This Service Delivery Manager role within the D2Ops team at World Wide Technology requires 5+ years of experience in incident, problem, or crisis management. The position involves tracking incidents, communicating with customers and team members, and utilizing tools like ServiceNow and SharePoint. The role offers a competitive salary range of $85,000 to $100,000 and comprehensive benefits. Ideal candidates are independent, detail-oriented, and possess strong problem-solving and communication skills. This remote position provides an opportunity to work in a collaborative, fast-paced environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires 5+ years of specialized experience in incident/crisis management and project exposure, but does not demand deep technical expertise, making it moderately challenging. ### Salary Analysis Median Market Rate USD92,500US Market USD80k – 120k 0 USD132k AI Insight The offered salary range of $85,000-$100,000 is competitive for a Service Delivery Manager position, aligning with market rates for this experience level. The midpoint of $92,500 is within the typical US range, and the role may include additional variable incentives. ### Core Skills Required [Incident Management](https://jobicy.com/jobs?search_keywords=Incident+Management.md) [Problem Management](https://jobicy.com/jobs?search_keywords=Problem+Management.md) [Crisis Management](https://jobicy.com/jobs?search_keywords=Crisis+Management.md) [ServiceNow](https://jobicy.com/jobs?search_keywords=ServiceNow.md) [SharePoint](https://jobicy.com/jobs?search_keywords=SharePoint.md) [MS Office](https://jobicy.com/jobs?search_keywords=MS+Office.md) [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) [Communication Skills](https://jobicy.com/jobs?search_keywords=Communication+Skills.md) [Problem-solving](https://jobicy.com/jobs?search_keywords=Problemsolving.md) [Team Collaboration](https://jobicy.com/jobs?search_keywords=Team+Collaboration.md) ### Cover Letter Sample I am writing to express my strong interest in the Service Delivery Manager - D2Ops position at World Wide Technology. With over 5 years of experience in incident management and crisis management, I have developed the skills necessary to effectively track and resolve incidents while maintaining clear communication with stakeholders. My proficiency in MS Office and familiarity with ServiceNow and SharePoint make me well-suited to manage the operational aspects of this role. I thrive in fast-paced environments and have a proven ability to work independently while also collaborating with team members to drive resolutions. I am particularly drawn to WWT's commitment to innovation and its culture of belonging. I am confident that my problem-solving skills and attention to detail will contribute to the continued success of the Solutions Consulting & Engineering team. Thank you for considering my application. I look forward to the opportunity to discuss how my background aligns with the needs of your team. Copy ### Sample Interview Questions Describe a time when you managed a major incident from detection to resolution. What steps did you take?I once managed a critical outage affecting multiple clients. I immediately activated the incident response team, communicated status updates every 30 minutes, and coordinated with technical teams to identify the root cause. Within 2 hours, we implemented a fix and conducted a post-mortem to prevent recurrence.How do you prioritize incidents when multiple high-severity issues arise simultaneously?I assess impact and urgency, focusing on issues affecting the most users or revenue. I delegate tasks to team members based on expertise and communicate priorities clearly. I also ensure stakeholders are informed and escalate if needed.Can you give an example of how you improved an incident management process?In my previous role, I noticed that incident documentation was inconsistent. I created a standardized template and implemented a review process, which reduced resolution time by 15% and improved post-incident reports for management.How do you handle communication with non-technical stakeholders during a crisis?I provide regular, jargon-free updates focusing on impact, actions taken, and estimated resolution time. I listen to their concerns and adjust communication frequency based on their needs, ensuring they feel informed and supported.Describe your experience with ServiceNow or similar IT service management tools.I have used ServiceNow extensively for incident, problem, and change management. I configured workflows, created dashboards for real-time visibility, and trained team members on best practices. This improved our SLA compliance by 20%. Qualifications * 5+ years of Incident Management, Problem Management, or Crisis Management experience required * Exposure to technology projects and project management * Advanced Skills in MS Office applications including Excel, Work, and Outlook * ServiceNow and SharePoint experience is a plus * Ability to work independently and aggressively track incidents * Excellent documentation skills and attention to detail * Ability to communicate well with customers and co-workers * Ability to work in a team environment * Strong problem-solving skills * Strong communication skills (written, verbal, and presentation) Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $85,000.00 to $100,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: * Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program * Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement * Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement * Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email [taposting@wwt.com. ](mailto:taposting@wwt.com.%C2%A0) #LI-AF1 #LI-Remote Qualifications Why WWT At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering Team and why join? Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges. This position will be focused on providing operational oversight on Managed Services clients and assisting on all aspects of multiple high-priority projects and incidents, which often requires considerable resources and high levels of functional integration. This position will include an on-call rotation schedule with team members to provide 24X7 support for Managed Services Critical issues. Responsibilities * Integrate with Managed Services teams to include Managed Services Customers * Escalation point 24x7x365 for all Managed Services operational issues * Provide operational oversight to multiple Managed Services Clients * Attending all internal and external meetings related to assigned customers * Experience in ITIL Service Management practices, including Incident, Change, Request and Problem Management * Daily review of all incidents, changes, requests, problems, and all Managed Services monitoring tools for assigned clients * Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned clients * Prepare and conduct weekly operations meetings for all assigned Managed Service Clients * Assist in preparing Operational reporting for the Monthly and Quarterly meetings * Manage Infrastructure Services Escalation bridges * Create and present Root Cause Analysis for all Critical Incidents * Work closely and support Process and Compliance leadership * Create and update documentation including Standard Operating Processes and Procedures * Perform training of Command Center processes to new employees across Professional Services * Build, develop and maintain OEM and Vendor relationships as needed Show more [Apply now >](https://jobicy.com/jobs/146381-service-delivery-manager-d2ops.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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