# Senior Director, Client Success Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted13 Jun 2026Apply before13 Jul 2026Experience level Senior Views / Applies 1651 / 87 [About company](https://jobicy.com/company/revecore.md) [Share](#share) About [Revecore](https://jobicy.com/company/revecore.md) We empower hospitals and health systems to recover the revenue they are rightfully owed, enabling them to provide the best possible care to their patients and communities. * [Hospital & Health Care](https://jobicy.com/company-category/hospital-health-care.md) * 1996 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. 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Upgrade to Plus ### AI Summary Revecore seeks a Senior Director of Client Success to manage strategic and complex client relationships in healthcare revenue cycle management. This remote role involves overseeing client performance, leading recovery strategies for at-risk engagements, and coordinating with executive sponsors. The ideal candidate has at least 8 years of revenue cycle services account management and strong analytical and communication skills. Revecore offers comprehensive benefits, career growth, and a collaborative culture. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires managing complex client relationships and leading recovery strategies, demanding high-level strategic thinking and problem-solving, hence a difficulty of 4. ### Salary Analysis Median Market Rate $175,000US Market $120k – 250k 0 $275k AI Insight The offered salary is not specified, so we estimate a median of $175,000 based on market data for Senior Director of Client Success in healthcare revenue cycle management. This is competitive for a remote role with significant responsibility. ### Core Skills Required [Client Success](https://jobicy.com/jobs?search_keywords=Client+Success.md) [Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic+Account+Management.md) [Revenue Cycle Management](https://jobicy.com/jobs?search_keywords=Revenue+Cycle+Management.md) [Healthcare](https://jobicy.com/jobs?search_keywords=Healthcare.md) [Executive Communication](https://jobicy.com/jobs?search_keywords=Executive+Communication.md) [Client Retention](https://jobicy.com/jobs?search_keywords=Client+Retention.md) [Operations Analysis](https://jobicy.com/jobs?search_keywords=Operations+Analysis.md) [Team Mentorship](https://jobicy.com/jobs?search_keywords=Team+Mentorship.md) [Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md) [CSP](https://jobicy.com/jobs?search_keywords=CSP.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Senior Director, Client Success position at Revecore. With over 10 years of experience in healthcare revenue cycle management and a proven track record of managing strategic client relationships, I am confident in my ability to drive client success and recovery strategies. In my previous role at XYZ Health, I managed a portfolio of large hospital clients, achieving 95% retention and leading turnaround plans for at-risk accounts. My strong analytical skills and executive-level communication have consistently delivered value to stakeholders. I am particularly drawn to Revecore's focus on collaborating with healthcare providers and its commitment to employee well-being. I look forward to the opportunity to contribute to your team. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe a time when you managed a struggling client relationship and turned it around. What steps did you take?I led a turnaround for a large hospital client that was dissatisfied with our services. I conducted a root cause analysis, created a joint action plan with the client, and provided weekly updates. Through transparent communication and operational improvements, we improved satisfaction scores by 30% and retained the account.How do you prioritize client needs when managing a portfolio of strategic accounts?I use a risk-based approach, tracking health indicators in CRM tools like Salesforce. I categorize clients by revenue, strategic value, and satisfaction scores. I allocate more time to at-risk accounts while ensuring regular check-ins with all clients to anticipate issues.Can you give an example of how you used data to drive client growth?At my last company, I analyzed client data to identify underutilized services and presented a business case to the client. This led to a 20% expansion in our contract, generating additional revenue while meeting client needs.How do you align with operations and leadership to execute recovery strategies?I establish regular cross-functional meetings with operations and executive sponsors. I define clear roles, set milestones, and use a shared dashboard to track progress. This ensures alignment and quick escalation when needed.What is your approach to mentoring junior team members?I focus on individualized development plans, providing regular feedback and coaching. I encourage shadowing and assign stretch projects with support. I also hold weekly one-on-ones to discuss challenges and career goals. Our Company: Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further. As part of our team, you’ll be rewarded with: * Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment * 12 paid holidays and flexible paid time off * 401(k) contributions * Employee Resource Groups that build community * Career growth opportunities * An excellent work/life balance Location: Remote – USA As Revecore’s Senior Director, Client Success, you will: Manage Revecore’s most strategic and complex client relationships. This role ensures strong partnerships, oversees client performance, and leads recovery strategies for at-risk engagements. You will manage strategic client relationships and lead action plans when performance challenges arise. Additionally, you will work closely with assigned executive sponsors, keeping them informed of client performance, risks, and opportunities and engaging them when executive involvement is needed. The Role: * Manage a portfolio of strategic and complex clients * Serve as executive relationship owner for key client stakeholders * Provide regular updates to assigned executive sponsors * Engage executive sponsors when strategic support or escalation is needed * Lead development and execution of action plans for at-risk clients * Coordinate recovery strategies with Operations and leadership * Track client health indicators within CSP or Salesforce * Demonstrate Revecore value through strategic reporting * Identify service expansion opportunities * Mentor Directors and Client Success Managers * Support long-term client retention through proactive partnership management You’ll be successful if you have: * Minimum 8 years of revenue cycle services account management within the healthcare industry * Experience managing large and complex hospital client relationships * Strong financial and operational analysis skills * Executive-level communication and presentation skills * Ability to travel as needed (up to 25%) Work at Home Requirements:  * A quiet, distraction-free environment to work from in your home. * A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. * The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check. Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply. Must reside in the United States within one of the states listed below: Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts Michigan, Minnesota, Mississippi Missouri, Nebraska, New Hampshire North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin Show more [Apply now >](https://jobicy.com/jobs/146382-senior-director-client-success.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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