# Customer Service Representative (Dental & Vision Benefits) Remote in Nebraska Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 36,000 - 36,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted16 Jun 2026Apply before16 Jul 2026Experience level Midweight Views / Applies 1667 / 118 [About company](https://jobicy.com/company/ameritas.md) * Share About [Ameritas](https://jobicy.com/company/ameritas.md) Financial strategies for a fulfilling life. [Insurance](https://jobicy.com/company-category/insurance.md) * 1887 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This role is for a remote Customer Service Representative within the dental and vision benefits division of Ameritas, based in Nebraska. The position involves handling inbound calls from providers and members, addressing inquiries about eligibility, claims, and plan details. It requires a high school diploma and 0-2 years of experience, with preferences for contact center or insurance backgrounds. The job offers a fixed hourly wage of $18, comprehensive benefits, and a focus on achieving service metrics. This is an entry-level opportunity with structured training and a supportive team environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role is entry-level requiring minimal experience, but it demands multitasking and knowledge of insurance terms, making it moderately easy for those with basic customer service skills. ### Salary Analysis Median Highly Competitive USD36,000US Market USD25k – 45k 0 USD50k AI Insight The offered salary of $18/hour ($36,000/year) is competitive for entry-level customer service roles in Nebraska, falling near the median for similar positions nationally. The comprehensive benefits package adds significant value, making it an attractive offer for candidates with limited experience. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Call Center](https://jobicy.com/jobs?search_keywords=Call+Center.md) [Insurance](https://jobicy.com/jobs?search_keywords=Insurance.md) [Dental Benefits](https://jobicy.com/jobs?search_keywords=Dental+Benefits.md) [Vision Benefits](https://jobicy.com/jobs?search_keywords=Vision+Benefits.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Data Entry](https://jobicy.com/jobs?search_keywords=Data+Entry.md) [Computer Skills](https://jobicy.com/jobs?search_keywords=Computer+Skills.md) [Teamwork](https://jobicy.com/jobs?search_keywords=Teamwork.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Customer Service Representative position at Ameritas, as advertised. With a strong background in customer service and a keen attention to detail, I am confident in my ability to contribute to your team and uphold the company's commitment to exceptional service. In my previous role, I successfully handled high-volume inbound calls, resolving inquiries efficiently while maintaining a positive demeanor. I am proficient in using computer systems to document interactions and have experience navigating insurance-related questions, which aligns well with the requirements of this position. I am particularly drawn to Ameritas' mission of fulfilling life and the opportunity to work remotely in Nebraska. I am eager to apply my communication skills and dedication to customer satisfaction in a role that offers meaningful work and professional growth. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time you dealt with a difficult customer and how you resolved the situation?In my previous role, a customer was frustrated about a claim denial. I listened actively, empathized with their frustration, and explained the policy details clearly. I then offered to escalate the issue to a supervisor and provided a timeline for follow-up. The customer appreciated my patience and the resolution process.How do you prioritize tasks when handling multiple customer inquiries simultaneously?I assess the urgency and complexity of each inquiry. For example, if a customer has a claim issue that needs immediate attention, I prioritize that over a general benefits question. I also use note-taking and system reminders to ensure no follow-ups are missed, and I communicate expected wait times to customers.Why do you want to work in the insurance industry, specifically dental and vision benefits?I am passionate about helping people understand and access their benefits. Dental and vision care are crucial for overall health, and I find it rewarding to assist members in navigating their coverage. I also appreciate the stability and growth opportunities in the insurance field.How do you handle repetitive tasks while maintaining high-quality service?I focus on the positive impact of each interaction, knowing that each call is an opportunity to help someone. I also take short breaks between calls to reset and maintain accuracy. Additionally, I look for ways to improve efficiency, such as using keyboard shortcuts or templates.Describe a time you had to learn new software or systems quickly. How did you adapt?In a previous job, I was required to learn a new CRM system within a week. I spent extra time after training exploring the system, created cheat sheets for common tasks, and asked colleagues for tips. I also practiced with sample scenarios until I was comfortable, which helped me become proficient quickly. Class starting August 10, 2026, to work Remote in NEBRASKA! Starting pay rate of $18/hr! Position Description: Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division. What you do: * Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues. * Documents customer inquiries and related customer data electronically. * Assists service team(s) with back office support functions. * Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures. * Supports department goals by achieving established service standards and metrics. What you bring: * High school diploma or equivalent. * 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred. * Ability to work overtime when required to support business needs. * Excellent verbal and written communication skills. Demonstrates initiative when assessing situations. * Proficient use of computer systems and keyboarding skills. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect — and things you don’t: Ameritas Benefits For your money: * Starting pay of $18 per hour * 401(k) Retirement Plan with company match and quarterly contribution * Tuition Reimbursement and Assistance * Incentive Program Bonuses For your time: * Thrive Days – Personal time off * Paid time off (PTO) For your health and well-being: * Health Benefits: Medical, Dental, Vision * Health Savings Account (HSA) with employer contribution * Well-being programs with financial rewards * Employee assistance program (EAP) For your professional growth: * Professional development programs * Leadership development programs * Employee resource groups * StrengthsFinder Program For your community: * Matching donations program * Paid volunteer time– 8 hours per month For your family: * Generous paid maternity leave and paternity leave * Fertility, surrogacy and adoption assistance * Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S. Show more [Apply now >](https://jobicy.com/jobs/146736-customer-service-representative-dental-vision-benefits-remote-in-nebraska.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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