# Customer Service Representative (Dental & Vision Benefits) Remote in TX or In-Office San Antonio Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 36,000 - 36,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted16 Jun 2026Apply before16 Jul 2026Experience level Midweight Views / Applies 1708 / 54 [About company](https://jobicy.com/company/ameritas.md) * Share About [Ameritas](https://jobicy.com/company/ameritas.md) Financial strategies for a fulfilling life. [Insurance](https://jobicy.com/company-category/insurance.md) * 1887 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Ameritas is seeking a Customer Service Representative to join their Group dental and vision insurance division. This inbound call center role involves communicating with providers and insured members regarding eligibility, plan provisions, and claim status. The position requires a high school diploma and 0-2 years of experience, with preference for contact center or insurance background. Starting pay is $18 per hour, and the role offers comprehensive benefits including health insurance, 401(k) matching, and paid time off. Training begins August 10, 2026, and the position is remote within Texas or in-office in San Antonio. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This entry-level role requires minimal experience and provides training, making it accessible for beginners. The primary challenge is handling customer inquiries efficiently in a call center environment. ### Salary Analysis Median Market Rate USD36,000US Market USD27k – 48k 0 USD53k AI Insight The offered salary of $36,000 per year is at the median for customer service representatives in the US market. While not high, it is competitive for an entry-level role and includes a comprehensive benefits package, making it a solid starting point. ### Core Skills Required [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Call Center](https://jobicy.com/jobs?search_keywords=Call+Center.md) [Insurance](https://jobicy.com/jobs?search_keywords=Insurance.md) [Dental Benefits](https://jobicy.com/jobs?search_keywords=Dental+Benefits.md) [Vision Benefits](https://jobicy.com/jobs?search_keywords=Vision+Benefits.md) [Claims Processing](https://jobicy.com/jobs?search_keywords=Claims+Processing.md) [Data Entry](https://jobicy.com/jobs?search_keywords=Data+Entry.md) [Communication Skills](https://jobicy.com/jobs?search_keywords=Communication+Skills.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [HIPAA Compliance](https://jobicy.com/jobs?search_keywords=HIPAA+Compliance.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Customer Service Representative position at Ameritas. With a strong commitment to delivering exceptional customer service and a background in [your relevant experience], I am confident I can contribute to your team. My excellent communication skills and ability to handle inquiries efficiently align with the responsibilities of this role. I am particularly drawn to Ameritas' mission of fulfilling life and the opportunity to work in the dental and vision insurance division. I am adept at navigating computer systems and documenting interactions accurately, ensuring compliance with privacy policies. I am eager to bring my proactive problem-solving skills to support policyholders and providers. Thank you for considering my application. I look forward to the possibility of discussing how I can add value to Ameritas. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe a time when you had to handle a difficult customer over the phone. How did you resolve the issue?In my previous role, a customer was frustrated about a denied claim. I listened actively, empathized, and explained the reason clearly. I then guided them through the appeals process and followed up to ensure resolution, which turned their experience positive.How do you prioritize tasks when handling multiple incoming calls and administrative duties?I use a systematic approach: first, address urgent customer needs, then document interactions promptly. I also utilize downtime to complete back-office tasks. For example, during low call volume, I would update records or prepare reports.What do you know about dental and vision insurance? How would you explain a policy detail to a member?I understand basic insurance terms like deductibles, co-pays, and coverage limits. I would break down the information into simple language, using analogies if needed, and confirm the member's understanding before ending the call.This role requires strict adherence to privacy regulations. How do you ensure confidentiality when handling personal information?I follow company protocols: never sharing info without verification, using secure systems, and logging out when away. In my previous job, I was trained on HIPAA and always double-checked before disclosing data.Why do you want to work in a call center environment, and what motivates you in customer service?I enjoy helping people and solving problems. The fast-paced call center keeps me engaged, and every resolved issue gives me satisfaction. Ameritas' focus on fulfilling life aligns with my personal values, making this role appealing. Class starting August 10, 2026, to work in-office San Antonio, TX or remote in Texas! Starting pay rate of $18/hr! Position Description: Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division. What you do: * Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues. * Documents customer inquiries and related customer data electronically. * Assists service team(s) with back office support functions. * Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures. * Supports department goals by achieving established service standards and metrics. What you bring: * High school diploma or equivalent. * 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred. * Ability to work overtime when required to support business needs. * Excellent verbal and written communication skills. Demonstrates initiative when assessing situations. * Proficient use of computer systems and keyboarding skills. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect — and things you don’t: Ameritas Benefits For your money: * Starting pay of $18 per hour * 401(k) Retirement Plan with company match and quarterly contribution * Tuition Reimbursement and Assistance * Incentive Program Bonuses For your time: * Thrive Days – Personal time off * Paid time off (PTO) For your health and well-being: * Health Benefits: Medical, Dental, Vision * Health Savings Account (HSA) with employer contribution * Well-being programs with financial rewards * Employee assistance program (EAP) For your professional growth: * Professional development programs * Leadership development programs * Employee resource groups * StrengthsFinder Program For your community: * Matching donations program * Paid volunteer time– 8 hours per month For your family: * Generous paid maternity leave and paternity leave * Fertility, surrogacy and adoption assistance * Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S. Show more [Apply now >](https://jobicy.com/jobs/146739-customer-service-representative-dental-vision-benefits-remote-in-tx-or-in-office-san-antonio.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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