# Technical Support Representative, Tier 1 (Mexico Remote) Remote from[Mexico](https://jobicy.com/job-region/mexico.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted17 Jun 2026Apply before17 Jul 2026Views / Applies 1761 / 107 [About company](https://jobicy.com/company/turnitin-llc.md) * Share About [Turnitin, LLC](https://jobicy.com/company/turnitin-llc.md) We support educators and empower students around the world to do their best original work. [Education Management](https://jobicy.com/company-category/education-management.md) * 1996 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Turnitin is seeking a Tier 1 Technical Support Representative for a remote position in Mexico. The role involves providing email, phone, and chat support for Turnitin's product line, coordinating with engineering teams, and maintaining technical documentation. The ideal candidate has a bachelor's degree or customer support experience, fluency in English, strong problem-solving skills, and experience with LMS like Blackboard or Moodle. This is a fast-paced, team-oriented role requiring a self-starter who can manage multiple tasks. The company offers a remote-first culture and competitive total rewards. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role is Tier 1 support, which involves basic troubleshooting and customer interaction, but requires technical knowledge and problem-solving, placing it at a moderate difficulty level. ### Salary Analysis Median Highly Competitive $40,000US Market $30k – 50k 0 $55k AI Insight The job listing does not specify a salary, but for a Tier 1 Technical Support Representative in the US market, the typical range is $30,000-$50,000, with a median around $40,000. Given this is a remote role based in Mexico, the offered salary may be adjusted to local cost of living but is likely competitive within that market. ### Core Skills Required [Technical Support](https://jobicy.com/jobs?search_keywords=Technical+Support.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Learning Management Systems](https://jobicy.com/jobs?search_keywords=Learning+Management+Systems.md) [Windows](https://jobicy.com/jobs?search_keywords=Windows.md) [Mac](https://jobicy.com/jobs?search_keywords=Mac.md) [Linux](https://jobicy.com/jobs?search_keywords=Linux.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Teamwork](https://jobicy.com/jobs?search_keywords=Teamwork.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Technical Support Representative, Tier 1 position at Turnitin. With a background in customer support and a passion for education technology, I am excited about the opportunity to contribute to your team. In my previous role, I successfully resolved technical issues for clients via email and chat, consistently maintaining high satisfaction ratings. I am proficient in troubleshooting across Windows, Mac, and Linux environments and have experience with Learning Management Systems such as Blackboard and Moodle. I thrive in fast-paced, team-oriented settings and am comfortable managing multiple tasks simultaneously. My strong communication skills allow me to explain complex concepts clearly to non-technical users. I am also fluent in English and Spanish, which aligns with your need for multilingual support. I am eager to bring my problem-solving abilities and customer-centric approach to Turnitin's mission of supporting global education. Thank you for considering my application. I look forward to discussing how my skills align with your team's needs. Sincerely, [Your Name] Copy ### Sample Interview Questions How would you handle a frustrated customer who is unable to access their Turnitin account?First, I would remain calm and empathetic, acknowledging the customer's frustration. I would ask specific questions to diagnose the issue, such as checking if they are using the correct URL, if they've tried resetting their password, or if there is a browser compatibility issue. I would guide them step-by-step through solutions, and if the problem persists, escalate it to the engineering team with detailed information.Describe your experience with Learning Management Systems like Blackboard or Canvas.In my previous role, I supported instructors and students using Moodle and Canvas. I helped with integration issues, gradebook setup, and troubleshooting assignment submissions. I am familiar with the common user errors and system configurations needed for seamless operation.How do you prioritize multiple support tickets that come in simultaneously?I prioritize based on urgency and impact. For example, system-wide outages affecting many users take precedence over individual account inquiries. I also use ticket severity levels and response SLAs to guide my workflow. I communicate with customers about expected response times and keep them updated until resolution.Explain a time you had to explain a technical concept to a non-technical person.Once, a teacher was having trouble with Turnitin's Originality Report because they didn't understand the similarity score. I explained that the score highlights matching text, not necessarily plagiarism, and that they should review the report for context. I used an analogy of a library book with highlighted quotes to make it relatable.Why are you interested in working at Turnitin specifically?I am passionate about education and integrity in learning. Turnitin's mission to uphold academic integrity resonates with me. I also appreciate the remote-first culture and the opportunity to work with a global team. I believe my technical support skills can directly contribute to helping educators and students succeed. ## Company Description When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. ## Job Description You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers. Responsibilities: * Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance. * Coordinate closely with Engineering and Product Management on all product issues & releases * Develop positive customer and cultural relations. * Assist in the translation, maintenance, and updating of technical documentation associated with the product line. * Support other strategic initiatives as needed. ## Qualifications Essential: * Bachelor’s degree or applicant with experience working in a customer support role * Fluent spoken/written English * Proven customer service, technical support, or product support experience in a client-facing environment (non-internal IT) * Strong communication and interpersonal skills, with the ability to clearly explain complex concepts * Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure * Excellent computer skills * Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux) * Experience with Learning Management Systems (e.g., Blackboard, Moodle, Canvas) in a professional setting * A good understanding of Microsoft Office products * Excellent planning and organisational skills * Ability to work with sensitive and confidential material and possess excellent judgement Desirable: * Broad understanding of web technologies and Software as a Service (SaaS) * Interest in technology and the internet (e.g., programming, building apps, or assembling hardware) * Additional language skills (Spanish, Turkish, or Japanese) * Demonstrated interest in technology (e.g., programming, building apps, hardware, or similar hands-on experience) ## Additional Information Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. * Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. * Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. * Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. * Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. * One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes. * Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits * Remote First Culture * Health Care Coverage* * Education Reimbursement* * Competitive Paid Time Off * Self-Care Days * National Holidays* * 2 Founder Days + Juneteenth Observed * Paid Volunteer Time* * Charitable contribution match* * Monthly Wellness or Home Office Reimbursement/* * Access to Modern Health (mental health platform) * Parental Leave* * Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! #LI-AC1 Show more [Apply now >](https://jobicy.com/jobs/147001-technical-support-representative-tier-1-mexico-remote.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Technical Support remote jobs * ![NCR Voyix logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fcbc094-221.png) NCR Voyix ### [Customer Engineer – Auckland](https://jobicy.com/jobs/148936-customer-engineer-auckland.md) About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services… ![New Zealand flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/nz.svg) NZ•Full TimeNZD 70k-70k/year* ![Fortive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/08ee6cc3-221.webp) Fortive ### [Technical Customer Support](https://jobicy.com/jobs/148930-technical-customer-support.md) Product Support Specialist ILocationSão Paulo, Brazil (Hybrid or On-site, depending on business needs)Why You Should Join Us?Join a collaborative and customer-focused team dedicated to delivering exceptional product experiences. As a… ![Brazil flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/br.svg) BR•Full TimeNEW* ![SupportYourApp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cb14e643-221-1.jpg) SupportYourApp ### [(fluent Ukrainian) SOC Incident Response Specialist](https://jobicy.com/jobs/145283-fluent-ukrainian-soc-incident-response-specialist.md) SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer… ![Ukraine flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ua.svg) UA•Full TimeNEW* ![Fivetran logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3b8e4532-221-1.jpg) Fivetran ### [Manager, Customer Support Engineering](https://jobicy.com/jobs/148689-manager-customer-support-engineering.md) From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,… ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) APAC, AU•Full TimeJul 5* ![Hopper logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201020164254-931520.jpg) Hopper ### [Senior Security Engineer- Spain](https://jobicy.com/jobs/145295-senior-security-engineer-spain.md) About the RoleHopper’s Security team is small by design and consequential by impact- and this role sits at the centre of it. As a Senior Security Engineer, you’ll own the… ![Spain flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/es.svg) ES•Full TimeJul 4* ![ManTech logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/265c7fe8-221-1.png) ManTech ### [Help Desk Support Services Specialist](https://jobicy.com/jobs/148621-help-desk-support-services-specialist.md) General information Requisition # R69112 Locations USA-Remote Work Posting Date 07/02/2026 Security Clearance Required Secret Remote Type Fully Remote Time Type Full time Description & Requirements Elevate your career with… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeJul 3* ![Hopper logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201020164254-931520.jpg) Hopper ### [Senior Security Engineer- UK](https://jobicy.com/jobs/145294-senior-security-engineer-uk.md) About the RoleHopper’s Security team is small by design and consequential by impact- and this role sits at the centre of it. As a Senior Security Engineer, you’ll own the… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeJul 3* ![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg) Chainguard ### [Principal Product Security Researcher](https://jobicy.com/jobs/145299-principal-product-security-researcher.md) Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeJul 3* ![NoGigiddy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/1ad3d8e0cf5a-221.webp) NoGigiddy ### [Technical Support Specialist (Remote) – Entry Level, No Degree Required, 15 – 18](https://jobicy.com/jobs/148512-technical-support-specialist-remote-entry-level-no-degree-required-15-18.md) Job Description:Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 30k-36k/year* ![Karbon logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/13eaf3d2-221.png) Karbon ### [Senior Support Engineer](https://jobicy.com/jobs/148510-senior-support-engineer.md) About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 107k-120k/year [More Jobs](https://jobicy.com/jobs.md)