# Supervisor, Customer Service Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted17 Jun 2026Apply before17 Jul 2026Experience level Midweight Views / Applies 949 / 54 [About company](https://jobicy.com/company/ameritas.md) * Share About [Ameritas](https://jobicy.com/company/ameritas.md) Financial strategies for a fulfilling life. [Insurance](https://jobicy.com/company-category/insurance.md) * 1887 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This Customer Service Supervisor role at Ameritas involves managing day-to-day operations, coaching associates, monitoring metrics, and ensuring adherence to performance standards. The position requires a Bachelor's degree or equivalent, 3-5 years of related experience, and 0-2 years of supervisory experience. Knowledge of the securities industry is preferred, and the SIE certification is a plus. Ameritas offers a comprehensive benefits package including flexible hybrid work, tuition reimbursement, and generous parental leave. The role is ideal for someone with strong leadership skills and a focus on customer and associate retention. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires supervisory experience and knowledge of the securities industry, but the difficulty is moderate due to the structured nature of customer service operations and available support. ### Salary Analysis Median Market Rate $55,000US Market $45k – 75k 0 $83k AI Insight The offered salary is not specified. Based on market data for Customer Service Supervisors in the US, the typical range is $45,000 to $75,000, with a median around $55,000. The actual compensation may vary based on location, experience, and industry (securities). ### Core Skills Required [Customer Service Management](https://jobicy.com/jobs?search_keywords=Customer+Service+Management.md) [Supervisory Experience](https://jobicy.com/jobs?search_keywords=Supervisory+Experience.md) [Coaching](https://jobicy.com/jobs?search_keywords=Coaching.md) [Performance Metrics](https://jobicy.com/jobs?search_keywords=Performance+Metrics.md) [Securities Industry Knowledge](https://jobicy.com/jobs?search_keywords=Securities+Industry+Knowledge.md) [SIE Certification](https://jobicy.com/jobs?search_keywords=SIE+Certification.md) [Team Leadership](https://jobicy.com/jobs?search_keywords=Team+Leadership.md) [Process Improvement](https://jobicy.com/jobs?search_keywords=Process+Improvement.md) [Conflict Resolution](https://jobicy.com/jobs?search_keywords=Conflict+Resolution.md) [Regulatory Compliance](https://jobicy.com/jobs?search_keywords=Regulatory+Compliance.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Customer Service Supervisor position at Ameritas. With over 5 years of experience in customer service and team leadership, I have a proven track record of improving team performance and customer satisfaction. My background includes coaching associates, monitoring metrics, and implementing process improvements to achieve service goals. I am particularly drawn to Ameritas' mission of fulfilling life and its commitment to employee development. My experience in the financial services industry aligns well with the securities industry preference for this role. I am eager to bring my skills in performance management and regulatory compliance to your team. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Ameritas' success. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe your experience with coaching and developing customer service associates to improve their performance?In my previous role, I implemented a weekly coaching program where I observed calls, provided feedback, and set actionable goals. This led to a 15% increase in first-call resolution and improved associate satisfaction scores.How do you prioritize and manage daily operational activities to meet service goals?I start each day by reviewing key metrics and team schedules. I use a tiered approach: address urgent escalations first, then allocate time for coaching and monitoring. I also hold brief team huddles to align priorities and adjust as needed.What strategies do you use to ensure adherence to regulations and company policies?I conduct regular audits of calls and documentation, provide targeted training on policy updates, and use quality assurance scores to identify gaps. I also encourage open communication so associates feel comfortable asking questions.Describe a time you had to manage a difficult associate performance issue. How did you handle it?I had an associate who consistently missed metrics. I scheduled a private meeting, expressed concerns constructively, and created a performance improvement plan. I provided weekly check-ins and additional training. Within two months, the associate met all targets.How do you stay current with industry trends, especially in the securities sector?I regularly read industry publications like InvestmentNews and attend webinars. I also hold the SIE certification, which I maintain through continuing education. This helps me anticipate regulatory changes and share relevant updates with my team. This position manages day-to-day service or back-office operations including supervising and coaching associates, monitoring metrics, and ensuring adherence to performance standards. The incumbent implements best practices for achieving customer and associate retention. This role can be hybrid or remote based on proximity to an office location. What you do: * Responsible for the day-to-day management of associates. * Leads a high performing team through recruitment, development, engagement, and performance management. * Provides guidance to resolve escalated issues or concerns. * Ensures adherence to regulations, policies, and procedures. * Recommends innovative programs or processes to achieve results. * Monitors daily operational activities and provides direction in order to meet service goals. * Measures associate productivity and performance metrics. What you bring: * Bachelor’s degree or equivalent experience is required. * 3-5 years of related experience is required. * 0-2 years of supervisory experience is required. * General knowledge of securities industry is preferred. * SIE preferred, but not required. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect — and things you don’t: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution. • Tuition Reimbursement and Assistance. • Incentive Program Bonuses. • Competitive Pay. For your time: • Flexible Hybrid work. • Thrive Days – Personal time off. • Paid time off (PTO). For your health and well-being: • Health Benefits: Medical, Dental, Vision. • Health Savings Account (HSA) with employer contribution. • Well-being programs with financial rewards. • Employee assistance program (EAP). For your professional growth: • Professional development programs. • Leadership development programs. • Employee resource groups. • StrengthsFinder Program. For your community: • Matching donations program. • Paid volunteer time– 8 hours per month. For your family: • Generous paid maternity leave and paternity leave. • Fertility, surrogacy, and adoption assistance. • Backup child, elder and pet care support. An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S. Show more [Apply now >](https://jobicy.com/jobs/147049-supervisor-customer-service.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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