# Customer Success Manager Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted18 Jun 2026Apply before18 Jul 2026Experience level Midweight Views / Applies 814 / 60 [About company](https://jobicy.com/company/workwave.md) * Share About [WorkWave](https://jobicy.com/company/workwave.md) The Leader in Cloud-Based Field Service and Fleet Management Solutions for Companies With a Mobile Workforce. [Computer Software](https://jobicy.com/company-category/software.md) * 1984 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary WorkWave is seeking a Customer Success Manager to serve as the main point of contact for clients, ensuring they maximize value from the SaaS platform. The role involves proactive relationship management, driving product adoption, and advocating for client needs internally. Ideal candidates have a tech-forward mindset, AI curiosity, and experience in SaaS renewals or account management. The team is collaborative and focused on innovation, with a strong emphasis on data-driven insights and client engagement. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires managing complex client relationships, product expertise, and proactive problem-solving, but is not entry-level; thus difficulty is moderate. ### Salary Analysis Median Market Rate $85,000US Market $60k – 120k 0 $132k AI Insight No salary was provided in the listing. Based on US market data for Customer Success Managers in SaaS, the typical range is $60,000–$120,000, with a median around $85,000. This estimate aligns with the mid-market/enterprise focus and experience requirements. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [Client Relationship](https://jobicy.com/jobs?search_keywords=Client+Relationship.md) [Product Adoption](https://jobicy.com/jobs?search_keywords=Product+Adoption.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) [AI-Curiosity](https://jobicy.com/jobs?search_keywords=AICuriosity.md) [Proactive Problem Solving](https://jobicy.com/jobs?search_keywords=Proactive+Problem+Solving.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Technology](https://jobicy.com/jobs?search_keywords=Technology.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Success Manager role at WorkWave. With over three years of experience in SaaS customer success and a passion for leveraging technology to drive client growth, I am drawn to your mission of empowering service professionals. I excel at building strong client relationships, using data to anticipate needs, and collaborating with product teams to enhance solutions. My tech-fluent mindset and AI curiosity align perfectly with your innovation-focused roadmap. I am confident that my proactive approach and ability to navigate complex challenges will make a meaningful impact. I look forward to the opportunity to discuss how I can contribute to your clients' success. Sincerely, [Your Name] Copy ### Sample Interview Questions How do you handle a client who is not adopting the product?I would first understand their pain points and usage data, then proactively offer training and tailored solutions to increase value. I'd also schedule regular check-ins to monitor progress and address concerns.Describe a time you turned a dissatisfied client into a loyal one.I listened actively to their issues, identified the root cause, and worked with internal teams to resolve them quickly. I followed up consistently, which rebuilt trust and led to a renewed contract.How do you prioritize multiple client needs?I use a combination of urgency and impact, leveraging CRM data to track engagement and potential risks. I also communicate transparently with clients about priorities and timeline.Explain how you use data to drive customer success.I monitor usage metrics like login frequency and feature adoption, identify trends, and provide clients with reports showing ROI and areas for improvement. This helps me proactively suggest actions.How do you stay updated with product changes?I regularly attend product webinars, read release notes, and collaborate with product teams to understand new features. I also gather client feedback to inform future enhancements. At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end. We don’t just provide software; we provide the operational backbone that helps our clients thrive in complex market conditions. As we head into 2026, we are doubling down on product innovation—specifically in AI, scheduling, and analytics—to ensure our platform remains the definitive source of truth for our customers. You will join a high-impact, customer-focused Customer Success team that is being transformed within the global business. We are the bridge between our client’s business goals and the technical power of our platform. Our team culture is built on accountability. We are the main point of contact for our clients, providing the consistency and trust required to drive long-term success. We are collaborative, agile, and constantly evolving to adjust to demand, ensuring that our clients are not just using our software, but leveraging it to its full potential. ## ABOUT YOU: You are tech-forward, customer-obsessed, and ready to take ownership of a portfolio of business relationships. You don’t need a background in Customer Success but must have demonstrated a Customer Centric mindset in a customer facing role previously. We value mindset over specific industry history. We are looking for someone who brings: * Tech-Fluent Mindset: You are naturally curious about software and how it works. You aren’t just comfortable with technology; you enjoy exploring it and finding ways to use it better. * AI-Curiosity: Our roadmap is heavily focused on AI and data-driven insights. You are someone who actively looks for ways to leverage AI tools in your daily workflow to be more efficient, accurate, and proactive. * The Courage for Hard Conversations: You understand that “customer success” isn’t always about saying yes. You possess the emotional intelligence to navigate difficult conversations, de-escalate friction, and steer clients toward productive, data-backed solutions. * Analytical Rigor: You are comfortable looking at data (usage, billing, scheduling metrics) to tell a story. You don’t shy away from complex operational challenges; you want to get under the hood to see how the system works. * Proactive Problem Solving: You are the person who sees changes in engagement or usage and wants to know why it happened and how to prevent, rather than just fixing the symptoms. ## WHAT YOU’LL DO: * Own the Client Relationship: Serve as the main point of contact for your accounts, ensuring they are getting the maximum value out of the WorkWave platform while partnering with the Account Manager to gain a 360 view of the customer and assist with upsell opportunities. * Drive Proactive Growth: Move beyond reactive support by anticipating client needs, identifying opportunities for expansion, and aligning our solutions with their business goals. * Master the Product: Become well versed in our solutions. You will be the internal expert for your clients, helping them to understand the features and benefits available to support their business needs. * Advocate for the Product: Feed your insights back to our Product and Engineering teams. You are on the front lines; your observations about feature usage (or lack thereof) will directly influence our roadmap. Being an advocate who thinks outside the box. * Navigate Complexity: Manage the nuances and complexities of our customer’s needs, their workforce and the people they provide services to. Providing our customers with data and insights to help them grow and overcome challenges. ## WHAT YOU’LL BRING * Experience: 3+ years of experience in SaaS renewals, CS, Professional Services or Account Management managing or engaging at mid-market or enterprise level. * SaaS Fluency: Understanding of SaaS metrics (ARR, GRR, NRR, and Churn) and how they impact company valuation. * Tech Stack: Experience with Planhat or a similar CSP is a plus. * Education: Bachelor’s degree required. WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices – each with their own set of perks and opportunities to give back to the local community.• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE’VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company matchAND BEYOND…• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays• Up to 4 weeks paid bonding leave• Tuition reimbursement• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!• 24/7 access to virtual medical care with Teladoc• Quarterly awards based on peer nominations• Regional discounts and perks• Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and 10X Best Place to Work Inc. Magazine • Named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! Show more [Apply now >](https://jobicy.com/jobs/147124-customer-success-manager-39.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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