# Claims Team Manager, Workers Compensation Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Product & Operations](https://jobicy.com/categories/management.md) Employment type Full Time, Job posted18 Jun 2026Apply before18 Jul 2026Experience level Midweight Views / Applies 1691 / 138 [About company](https://jobicy.com/company/liberty-mutual.md) * Share About [Liberty Mutual](https://jobicy.com/company/liberty-mutual.md) At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow [Insurance](https://jobicy.com/company-category/insurance.md) * 1912 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Liberty Mutual is hiring a Claims Team Manager to lead a team of Workers Compensation claims specialists on the West Coast. The role involves supervising daily operations, coaching staff, managing claims files, and building customer relationships. Requires extensive CA Workers Compensation experience and the ability to foster a high-performance culture. The position offers an opportunity to drive continuous improvement and deliver exceptional customer service. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires advanced knowledge of Workers Compensation claims, team leadership, and managing complex litigation, making it a challenging position. ### Salary Analysis Median Highly Competitive $110,000US Market $70k – 150k 0 $165k AI Insight The offered salary is not provided, but for a Claims Team Manager in Workers Compensation on the West Coast, the market median is around $110,000, which is competitive for the required expertise. ### Core Skills Required [Workers Compensation](https://jobicy.com/jobs?search_keywords=Workers+Compensation.md) [Claims Management](https://jobicy.com/jobs?search_keywords=Claims+Management.md) [Team Leadership](https://jobicy.com/jobs?search_keywords=Team+Leadership.md) [Customer Experience](https://jobicy.com/jobs?search_keywords=Customer+Experience.md) [Risk Management](https://jobicy.com/jobs?search_keywords=Risk+Management.md) [Insurance](https://jobicy.com/jobs?search_keywords=Insurance.md) [CA Claims](https://jobicy.com/jobs?search_keywords=CA+Claims.md) [Litigation Management](https://jobicy.com/jobs?search_keywords=Litigation+Management.md) [Coaching](https://jobicy.com/jobs?search_keywords=Coaching.md) [Continuous Improvement](https://jobicy.com/jobs?search_keywords=Continuous+Improvement.md) ### Cover Letter Sample I am excited to apply for the Claims Team Manager position at Liberty Mutual. With over [X] years of experience in Workers Compensation claims, including extensive handling of California cases, I have developed a strong ability to lead teams, drive performance, and deliver exceptional customer service. In my current role, I have successfully managed a team of claims specialists, focusing on coaching, file reviews, and continuous improvement. I am adept at using data analytics to monitor performance and ensure compliance with regulatory standards. I am particularly drawn to Liberty Mutual's commitment to innovation and customer experience. I am confident that my leadership skills and technical expertise would make a valuable contribution to your team. Thank you for considering my application. I look forward to discussing how I can help achieve superior results for Liberty Mutual. Copy ### Sample Interview Questions How do you handle a claim specialist who is consistently missing performance targets?I would first have a one-on-one discussion to understand the root cause, then provide targeted coaching and set clear expectations with measurable goals. If performance doesn't improve, I would implement a performance improvement plan with regular check-ins.Describe your experience with California Workers Compensation claims regulations.I have over 5 years of experience handling CA claims, including familiarity with the California Labor Code, case law, and the Division of Workers' Compensation (DWC) procedures. I ensure my team stays compliant with state-specific regulations and attend annual training updates.How do you prioritize and delegate work among your team during high-volume periods?I assess the severity and complexity of claims, distribute assignments based on each specialist's strengths and workload, and use daily huddles to adjust priorities. I also ensure resources are available to handle urgent cases without compromising quality.Can you give an example of a time you improved a process that led to better claims outcomes?I implemented a streamlined file review process that reduced backlog by 20% and improved accuracy in reserve setting. By involving the team in identifying bottlenecks, we increased efficiency and enhanced customer satisfaction.How do you foster a culture of continuous improvement within your team?I encourage open feedback, celebrate small wins, and use data to identify areas for improvement. I also facilitate regular brainstorming sessions and provide resources for professional development, such as training on new technologies. Description In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment. A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual and can translate how their team’s work connects to that vision. A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result. Liberty Mutual has an immediate opening for a Claims Team Manager who will lead a team of Claims Specialists who manage a portfolio of Workers Compensation claims, for a dedicated account, to achieve the best possible outcomes and deliver an exceptional customer experience. In this role, the Claims Team Manager contributes to the organization’s success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment. The selected person must reside in a West Coast state and has twice a month in office requirements if the selected candidate lives within 50 miles of a claims office. Responsibilities: * Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards. * Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets. * Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work. * Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders. * Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately. * Often called upon to do presentations for existing and prospective customers. * Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs. * Coaches to improve technical expertise within the team * Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds. * Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement. * Manages compliance within internal and external parameters, including: Oversees Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices. * Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices. Qualifications * Advanced knowledge of Workers Compensation claims investigation preferred along with loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness. * Several years of CA Workers Compensation claims experience is a must. * Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture. * Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience. * Must be able to obtain necessary insurance licenses and/or certifications as needed. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: [https://www.libertymutualgroup.com/about-lm/careers/benefits](https://www.libertymutualgroup.com/about-lm/careers/benefits) Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices * [California](https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf) * [Los Angeles Incorporated](https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf) * [Los Angeles Unincorporated](https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) * [Philadelphia](https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf) * [San Francisco](https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf) Show more [Apply now >](https://jobicy.com/jobs/147195-claims-team-manager-workers-compensation.md) > Annual salary information is not provided for this position. 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