# Sr. IT Systems Engineer Remote from[EMEA](https://jobicy.com/job-region/emea.md)Salary, yearly, GBP 74,600 - 112,000Department [DevOps & Infrastructure](https://jobicy.com/categories/admin.md) Employment type Full Time, Job posted22 Jun 2026Apply before22 Jul 2026Experience level Senior Views / Applies 1774 / 108 [About company](https://jobicy.com/company/zapier.md) * Share About [Zapier](https://jobicy.com/company/zapier.md) Get your software working together, automatically. [Information Technology & Services](https://jobicy.com/company-category/information-technology-services.md) * 2011 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Zapier is hiring a Sr. IT Systems Engineer for a remote EMEA position. This role involves managing and improving IT infrastructure, with a focus on Okta administration, SaaS spend optimization, and automation development. The ideal candidate will have 3+ years of hands-on experience with macOS fleets and a strong background in IT systems engineering. The job requires excellent communication skills and the ability to work autonomously in a fast-paced, remote environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires senior-level expertise in IT systems and automation, with a need to manage complex integrations and optimization tasks, but it is not entry-level or extremely specialized. ### Salary Analysis Median Highly Competitive GBP93,300UK Market GBP70k – 110k 0 GBP121k AI Insight The offered salary range of £74,600 to £112,000 per year is competitive for a senior IT systems engineer role in the UK market, aligning well with industry standards for similar positions. ### Core Skills Required [IT Systems Engineering](https://jobicy.com/jobs?search_keywords=IT+Systems+Engineering.md) [Okta Administration](https://jobicy.com/jobs?search_keywords=Okta+Administration.md) [SaaS Management](https://jobicy.com/jobs?search_keywords=SaaS+Management.md) [Automation](https://jobicy.com/jobs?search_keywords=Automation.md) [macOS](https://jobicy.com/jobs?search_keywords=macOS.md) [Zapier](https://jobicy.com/jobs?search_keywords=Zapier.md) [SSO](https://jobicy.com/jobs?search_keywords=SSO.md) [Cloud Infrastructure](https://jobicy.com/jobs?search_keywords=Cloud+Infrastructure.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) ### Cover Letter Sample Dear Hiring Team, I am writing to express my strong interest in the Sr. IT Systems Engineer position at Zapier. With over 5 years of experience in IT infrastructure and a deep focus on automation and SaaS optimization, I am confident in my ability to contribute to your globally distributed team. My expertise includes Okta administration, macOS fleet management, and building scalable workflows using tools like Zapier and Okta Workflows. At my previous role, I successfully reduced SaaS costs by 20% through license optimization and automated onboarding processes, saving the team hundreds of hours annually. I am particularly drawn to Zapier's commitment to productivity and innovation, and I thrive in remote, autonomous environments that value clear communication and creative problem-solving. I look forward to the opportunity to discuss how my skills align with your team's goals. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions How would you design an automated onboarding workflow using Okta and Zapier?I would map out the employee lifecycle stages, then create Okta groups and SSO app assignments. Using Zapier, I'd trigger actions like creating accounts in HR systems, provisioning email, and sending welcome messages. The workflow would also automate offboarding by deactivating accounts and revoking access.Describe your experience with SaaS spend optimization. How do you identify unused licenses?I use a combination of API integrations and manual audits to track license usage. Tools like BetterCloud or custom scripts can pull login data and highlight inactive users. I then work with team leads to reallocate or remove unused licenses.How do you handle IT support tickets while also working on long-term projects?I prioritize by impact and urgency. I set aside dedicated time for support each day and use automation to resolve common issues quickly. For projects, I break them into manageable milestones and communicate progress regularly.Can you explain a complex IT infrastructure issue you resolved?Once, at a previous company, we had an SSO outage affecting 500 users. I identified a misconfigured Okta rule and wrote a script to revert changes. Then I implemented monitoring alerts to prevent recurrence.Why do you want to work at Zapier specifically?I admire Zapier's focus on automation and efficiency. The remote-first culture aligns with my work style, and the opportunity to shape IT infrastructure in a growing company excites me. ## AI at Zapier At [Zapier](https://zapier.com/about), we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here – that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on [How to Collaborate with AI During Zapier’s Hiring Process](https://zapier.com/l/jobs/ai-at-zapier), including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process – and when not to. ## Sr. IT Systems Engineer ## Job Posted: June 19th, 2026 ## Location: EMEA ## Hi there! We’re looking for a Sr. IT Systems Engineer to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation. This is an exciting role at Zapier in a growing team, and you will play a direct role in implementing and improving Zapier’s IT infrastructure. Working closely with our Engineering, People Ops, and Security Teams, you will implement, manage, automate, and support the tools and services that power a globally distributed team. We believe that a good IT experience is a perk — it keeps people productive and engaged rather than getting in the way. You will help maintain a world-class Mac experience for our employees and streamline access management by implementing SSO applications and automating processes. You will help scale our IT infrastructure and processes to the next level as a service owner, and you will be crucial to its success as Zapier grows. This isn’t an IT Helpdesk job, but assisting and providing great customer service for Zapier’s IT needs is part of the role. If you’re interested in launching your career at a fast-growing and profitable org, then read on… ## Our Commitment to Applicants * [Our Commitment to Applicants](https://zapier.com/jobs/our-commitment-to-applicants/) * [Culture and Values at Zapier](https://zapier.com/jobs/culture-and-values-at-zapier/) * [Zapier Guide to Remote Work](https://zapier.com/learn/remote-work/) * [Zapier Code of Conduct](https://zapier.com/jobs/zapier-code-of-conduct/) * [Diversity and Inclusivity at Zapier](https://zapier.com/jobs/working-on-diversity-and-inclusivity/) Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. ## About You * Skilled IT Systems Engineer. We’re looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all macOS. * Excellent communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier. * Relationship-driven. You understand that building and maintaining trust across the organization is vital. * Creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You see the big picture but are pragmatic in implementing solutions that meet the needs of today. * Solid at time management. You’ll balance a variety of fast-moving projects and pull the cord early when things go awry. As part of a distributed team, you are trusted to work with minimal supervision. * Growth-oriented. As part of a growing company, you have an opportunity to make an impact, and you’re keen to build processes that’ll make your job more efficient over time. ## Things You’ll Do Zapier is a fast-growing and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do: * Okta administration (primary responsibility): Implement SSO applications, manage onboarding/offboarding, and build automation workflows using Okta Workflows and Zapier. * SaaS Spend Optimization (core focus area): Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio. * Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches). * Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership. * Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments. * Automation development: Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API. * IT support triage: Resolve IT issues as they arise and build automations to eliminate recurring request patterns. * User account management: Perform provisioning and deprovisioning as part of onboarding/offboarding workflows. * Infrastructure improvement: Identify and implement enhancements to IT infrastructure and tooling. * SaaS tool management: Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.). * Mac experience: Collaborate with the team to enhance and maintain the employee Mac experience. ## How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our[code of conduct](https://zapier.com/jobs/zapier-code-of-conduct/) provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out [this resource](https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit) for a list of countries where we currently cannot have Zapiens permanently working. ## Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out[this resource](https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0) for a list of countries where we currently cannot have Zapiens permanently working. 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