# Customer Solutions Manager, EDU & SLG Western Region – CSM Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 118,200 - 160,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted23 Jun 2026Apply before23 Jul 2026Experience level Midweight Views / Applies 1762 / 74 [About company](https://jobicy.com/company/amazon-com.md) * Share About [Amazon.com](https://jobicy.com/company/amazon-com.md) Amazon is a global e-commerce leader, offering everything from books to electronics and beyond. [Consumer Goods](https://jobicy.com/company-category/consumer-goods.md) * 1994 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Amazon Web Services (AWS) is seeking a Customer Solutions Manager to guide government and higher education organizations through cloud adoption and AI transformation. The role involves leading customer engagements, driving cloud adoption, and accelerating value through migrations and modernizations. The CSM acts as a trusted advisor, developing governance frameworks and education programs while coordinating across AWS teams. This position requires US citizenship and offers a competitive salary. The ideal candidate is self-motivated, data-driven, and adept at handling ambiguity. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role demands deep technical expertise in cloud and AI, strong strategic thinking, and the ability to manage complex multi-stakeholder engagements, making it challenging but not the hardest. ### Salary Analysis Median Market Rate USD139,100US Market USD110k – 180k 0 USD198k AI Insight The offered salary range of $118,200-$160,000 is competitive for a Customer Solutions Manager role at AWS, aligning with market rates for senior cloud adoption roles in the public sector. ### Core Skills Required [Cloud Computing](https://jobicy.com/jobs?search_keywords=Cloud+Computing.md) [AI/ML](https://jobicy.com/jobs?search_keywords=AIML.md) [Migration](https://jobicy.com/jobs?search_keywords=Migration.md) [Modernization](https://jobicy.com/jobs?search_keywords=Modernization.md) [Customer Engagement](https://jobicy.com/jobs?search_keywords=Customer+Engagement.md) [Governance](https://jobicy.com/jobs?search_keywords=Governance.md) [Education Programs](https://jobicy.com/jobs?search_keywords=Education+Programs.md) [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) [Amazon Web Services (AWS)](https://jobicy.com/jobs?search_keywords=Amazon+Web+Services+AWS.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Solutions Manager position with the EDU & SLG Western Region team at AWS. With over 8 years of experience guiding government and higher education organizations through digital transformation, I have a proven track record of driving cloud adoption and AI initiatives from strategy to execution. My expertise includes leading cross-functional teams, developing governance frameworks, and delivering measurable outcomes aligned with mission objectives. At my previous role, I successfully led a multi-year cloud migration for a state agency, resulting in 30% cost savings and improved service delivery. I am passionate about helping mission-driven organizations leverage technology to amplify their impact, and I thrive in fast-paced, ambiguous environments. I look forward to the opportunity to contribute to AWS's mission of empowering public sector customers with cloud and AI solutions. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe a time you led a complex cloud migration for a customer. What was your approach and what were the outcomes?I led a migration for a state university, starting with a readiness assessment to identify dependencies and risks. We prioritized workloads by business impact, executed phased migration, and implemented a validation framework. The project completed on time, reducing infrastructure costs by 25% and improving application performance.How do you influence stakeholders to adopt new technologies like AI?I focus on aligning technology with their mission goals and demonstrating quick wins. For example, I ran an executive briefing showcasing how AI could automate reporting, which led to a pilot project that saved 40 hours per week. I also provide governance frameworks to address concerns about security and ethics.How do you handle ambiguity when customer requirements are not clearly defined?I leverage a discovery framework to ask probing questions, map out possible outcomes, and prioritize based on impact. I also create a shared vision with the customer using workshops, and iterate based on feedback. In one case, this approach helped define a clear roadmap from vague goals.Can you provide an example of how you have coordinated across multiple internal teams to deliver customer success?Yes, in a previous role, I acted as the single point of contact for a large customer, coordinating between sales, solutions architecture, and support. I set up regular syncs, tracked actions, and resolved blockers. This ensured seamless delivery and a 95% customer satisfaction score.What strategies have you used to build organizational cloud fluency in a government customer?I designed a multi-level training program starting with executive awareness sessions, followed by hands-on labs for technical teams. I also established a Center of Excellence to foster ongoing learning. This resulted in the customer achieving cloud certification and self-sufficiency for future projects. Are you passionate about helping mission-driven organizations harness the power of cloud technology and AI to amplify their impact? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our EDU & SLG Western Region team. In this role, you will serve as a trusted advisor to government and higher education organizations navigating their cloud adoption and AI transformation journey — helping them translate their missions into measurable outcomes through modern cloud solutions. This position requires that the candidate selected be a US Citizen. As a CSM in the AWS Worldwide Public Sector (WWPS) EDU & SLG Western Region/division, you will guide government and higher educations customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals — whether that’s deploying agentic AI workflows, modernizing data platforms to fuel AI/ML insights, or accelerating research with intelligent automation — and drive execution across AWS teams to deliver results. We help government and higher educations organizations understand best practices around adopting cloud-based solutions, migrating existing workloads, implementing AI/ML capabilities, and building organizational cloud and AI fluency. The opportunity to guide these customers through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex workflows — is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. Key job responsibilities • Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for our customers • Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions • Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance organizations missions and organizational efficiency — from intelligent document processing to autonomous program delivery agents • Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence • Advocate & Coach: Serve as the customer’s cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams • Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy • Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the government and higher education segment — including agentic frameworks that can be replicated across mission-driven organizations A day in the life As a CSM on the AWS EDU/SLG team, you’ll serve as the central connector between our customers, our implementation partners and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones. You’ll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations, lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve government and higher education use cases and manage go-live events that mark critical transitions. Beyond these structured activities, you’ll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of mission-driven organizations, helping them move from AI curiosity to production-grade agentic systems. About the team Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers across state and local government and higher education trust our robust suite of products and services to power their businesses. Our team partners with hundreds of customers across the United States, helping them leverage cloud technology to scale their missions, reduce operational costs, and drive innovation. We believe this sector deserves the same world-class technology and strategic guidance as the largest enterprises — and we’re committed to making that a reality. ## Basic Qualifications – 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience – 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience – Bachelor’s degree in Science, Technology, Engineering, Math, or a related field – Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion – Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs – Experience in customer-facing roles ## Preferred Qualifications – AWS or other cloud certification – Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle – Experience coordinating between project teams and customers to meet unique customer requirements Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [https://amazon.jobs/content/en/how-we-hire/accommodations](https://amazon.jobs/content/en/how-we-hire/accommodations) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at [https://amazon.jobs/en/benefits](https://amazon.jobs/en/benefits). USA, IA, Virtual Location – Iowa – 118,200.00 – 160,000.00 USD annually Show more [Apply now >](https://jobicy.com/jobs/147503-customer-solutions-manager-edu-slg-western-region-csm.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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