# Customer Fulfillment Manager Remote from[Canada](https://jobicy.com/job-region/canada.md)Salary, yearly, CAD 97,800 - 146,700Department [Product & Operations](https://jobicy.com/categories/management.md) Employment type Full Time, Job posted23 Jun 2026Apply before23 Jul 2026Experience level Midweight Views / Applies 846 / 58 [About company](https://jobicy.com/company/ge-vernova.md) * Share About [GE Vernova](https://jobicy.com/company/ge-vernova.md) GE Vernova is purpose-built to electrify and decarbonize the world, uniquely positioned with a scope and scale of solutions to accelerate the energy transition. [Oil & Energy](https://jobicy.com/company-category/oil-energy.md) * 2024 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This role is for a Customer Fulfillment Manager at GE Steam Power, responsible for supporting outage planning, cost classification, billing, and customer communication for a portfolio of customers. The manager will work closely with Customer Service Managers to ensure timely delivery of parts, tools, and services during outages, while also tracking progress and issuing accurate invoices. The position requires a bachelor's degree and at least 3 years of experience in financial/billing, customer support, or operations. The job is remote and based in Canada, offering a competitive salary range of $97,800 to $146,700 CAD. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires coordinating multiple aspects of outage fulfillment, including billing, logistics, and customer communication, which demands strong organizational skills and domain knowledge, but it is not highly technical or strategic. ### Salary Analysis Median Highly Competitive CAD122,250CA Market CAD90k – 150k 0 CAD165k AI Insight The offered salary range of $97,800 to $146,700 CAD is competitive with the Canadian market for similar roles in the power generation industry. The median of $122,250 aligns well with market expectations for a Customer Fulfillment Manager with the required experience and skills. ### Core Skills Required [Customer Fulfillment](https://jobicy.com/jobs?search_keywords=Customer+Fulfillment.md) [Outage Planning](https://jobicy.com/jobs?search_keywords=Outage+Planning.md) [Billing](https://jobicy.com/jobs?search_keywords=Billing.md) [ERP Systems](https://jobicy.com/jobs?search_keywords=ERP+Systems.md) [SAP](https://jobicy.com/jobs?search_keywords=SAP.md) [Oracle](https://jobicy.com/jobs?search_keywords=Oracle.md) [Power Generation](https://jobicy.com/jobs?search_keywords=Power+Generation.md) [Project Controls](https://jobicy.com/jobs?search_keywords=Project+Controls.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Financial Management](https://jobicy.com/jobs?search_keywords=Financial+Management.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Fulfillment Manager position at GE Steam Power. With a Bachelor's degree and over 5 years of experience in financial operations and customer support within the industrial sector, I have developed strong skills in outage planning, billing, and ERP systems. My background includes managing cost classifications, coordinating with vendors, and ensuring timely delivery of services, which aligns perfectly with the requirements of this role. I am particularly drawn to GE's commitment to innovation and reliability in power generation. In my previous role, I successfully reduced billing errors by 20% through process improvements and implemented a tracking system that improved outage closeout efficiency. I am confident that my experience with systems like SAP and Oracle will allow me to quickly adapt to GE's OneSteam ERP. I look forward to the opportunity to contribute to the Steam Power Americas team. Thank you for considering my application. I am eager to discuss how my skills can support your customers and operations. Copy ### Sample Interview Questions Describe your experience with outage planning and logistics in a power generation or industrial environment.In my previous role at XYZ Energy, I managed logistics for over 30 outages annually. I coordinated with vendors for parts and labor, scheduled deliveries to meet tight deadlines, and used ERP systems to track progress. This ensured that all resources were available on-site when needed, minimizing downtime.How do you ensure accuracy in billing and cost classification for complex projects?I implement a multi-step verification process: first, I cross-check vendor time sheets and invoices against purchase orders and work completed. Then, I use ERP reports to reconcile costs. Regular audits and clear documentation help maintain accuracy.Can you give an example of a time you had to manage multiple priorities under a tight deadline?During a major outage, I had to simultaneously handle parts requests from multiple plants, update billing for completed work, and address a customer query. I prioritized by urgency, delegated tasks to my team, and used project management tools to track progress. All deadlines were met without errors.How do you handle communication with customers and internal teams during an outage?I establish regular check-ins and status updates via email and calls. I use a shared dashboard to provide real-time visibility into progress and issues. For critical updates, I escalate quickly and ensure all stakeholders are informed.What ERP systems have you used, and how do you adapt to new systems quickly?I have extensive experience with SAP and Oracle, including modules for finance and supply chain. When learning new systems like PowerMax or OneSteam, I start with self-paced tutorials, then apply by performing real tasks under supervision. My adaptability comes from understanding core business processes. ## Job Description Summary As a member of the Steam Power Americas team. you will be an active contributor to the success of the team by supporting assigned Customer Service Managers, plants and customers. This role will require you to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting outages. You will be responsible for tracking outage progress and issuing timely & accurate customer billing. ## Job Description Roles and Responsibilities * Own cost classification, billing and collections for assigned customer portfolio * Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics * Manage project controls for outages within assigned customer base * Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs * Collect time sheets from vendors and suppliers; calculate and generate invoices for billing * Be responsible for the distribution and collection of Customer Feedback surveys * Update and maintain input in GE’s OneSteam ERP system * Support CSM as needed in customer communication, outage closeout and customer relationship deliverables Required Qualifications * Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position) * Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role Desired Characteristics * Knowledge & experience within the power generation services, industrial, manufacturing industry * Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages * Strong quality background * Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam * Proficient in IT systems with ability to learn and adapt to new systems quickly * Good financial knowledge and commercial / contractual experience * Demonstrated communication & organizational skills * Strong interpersonal skills **You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation: the drug screen requirement in the background check process is not required if the role is based in Canada.** For candidates applying to a Canadian-based position, the pay range for this position is between $97,800 and $146,700 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: Discretionary annual bonus. This posting is for an existing vacancy. ## Additional Information Relocation Assistance Provided: No #LI-Remote – This is a remote position Show more [Apply now >](https://jobicy.com/jobs/147506-customer-fulfillment-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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