# Premium Support Engineer Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 104,000 - 130,000Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Views / Applies 105 / 34 [About company](https://jobicy.com/company/collibra.md) [Share](#share) About [Collibra](https://jobicy.com/company/collibra.md) We empower organizations to unlock the full potential of their data with unified governance for data and AI. * [Computer Software](https://jobicy.com/company-category/software.md) * 2008 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Collibra is hiring a Premium Support Engineer to serve as a primary technical contact for strategic customers, managing support tickets and providing proactive guidance. The role requires 5+ years in technical customer-facing roles, experience with Java, REST API, SSO, and Kubernetes, and a strong interest in building customer relationships. The engineer will collaborate with Consulting, Engineering, and Customer Success teams to maximize product value. The position offers a competitive salary range of $104,000-$130,000 annually. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires 5+ years of experience and strong technical skills, but the structured support environment and collaborative team reduce the difficulty to a moderate level. ### Salary Analysis Median Market Rate USD117,000US Market USD80k – 160k 0 USD176k AI Insight The offered salary range of $104,000-$130,000 is competitive for a Premium Support Engineer role, aligning with market rates for experienced professionals in enterprise SaaS support. The median of $117,000 reflects the seniority and technical requirements of the position. ### Key Skills Premium Support Technical Account Management Troubleshooting Java REST API SSO Kubernetes Customer Success Enterprise Software SaaS ### Cover Letter Sample Dear Hiring Manager, I am writing to express my keen interest in the Premium Support Engineer position at Collibra. With over 5 years of technical customer support experience and expertise in Java, REST API, and Kubernetes, I am confident in my ability to serve as a trusted advisor for your strategic customers. I have a proven track record of owning complex technical issues and delivering proactive solutions that enhance customer satisfaction. I am excited about the opportunity to collaborate with your cross-functional teams to drive value and success for your premium accounts. Sincerely, [Your Name] Copy ### Possible Interview Questions Describe a time when you handled a difficult customer escalation. What steps did you take to resolve the issue and ensure customer satisfaction?In a previous role, I managed a critical outage for a major client. I immediately acknowledged the issue, assembled a cross-functional team, and provided hourly updates. I identified the root cause as a configuration error, implemented a fix, and conducted a post-mortem to prevent recurrence. The client appreciated the transparency and speed, resulting in a renewed contract.How do you prioritize multiple customer issues with competing deadlines?I assess each issue based on severity, impact on business operations, and customer tier. Using a support ticketing system, I categorize and set SLAs. I communicate clearly with customers about expected timelines and escalate when necessary. I also leverage proactive monitoring to address potential issues before they escalate.Can you explain your experience with Kubernetes and how you have used it in a support context?I have deployed and managed Kubernetes clusters for containerized applications. In support, I troubleshoot pod failures, networking issues, and resource constraints. I use kubectl and monitoring tools like Prometheus to diagnose and resolve issues. I also provide best practices to customers for optimizing their Kubernetes deployments.How do you stay updated with the latest technologies and industry trends?I regularly read technical blogs, attend webinars, and participate in online communities like Stack Overflow and Reddit. I also complete certifications (e.g., AWS, Kubernetes) and experiment with new tools in sandbox environments. This helps me advise customers on emerging technologies and best practices.Describe a proactive measure you implemented to prevent customer issues. What was the outcome?I noticed recurring performance issues for a customer due to misconfigured caching. I created a knowledge base article and conducted a training session for their team. Additionally, I set up automated alerts to notify them of similar patterns. This reduced support tickets by 30% and improved their system stability. ## Joining Collibra’s Premium Support team Collibra seeks to expand our Premium Customer Support team with the addition of a Premium Support Engineer (PSE) to support the company’s growth and the growth of the Premium Support organization. The PSE will be a product expert assigned to a small number of Collibra’s most strategic Premium customers supporting their post-implementation product issues. The PSE’s goals are to reactively and proactively help the customer resolve and avoid potential problems while maximizing product and service value. The PSE provides a critical customer facing role by developing relationships with the customer’s technical staff and working closely with other facets of Collibra such as Consulting, Engineering, Customer Success and Sales to ensure the customer is receiving value from their investment in the Premium Support offering and their Collibra products. ## Premium Support Engineers at Collibra are responsible for * Acting as the primary technical contact for named accounts that subscribe to Premium Customer Support, serving as the customer’s trusted technical advisor and advocate back into Collibra * Owning Support Tickets for a small number of assigned customers by managing the communication and action plans toward effective and timely resolution of technical issues * Delivering proactive guidance and best practice to mitigate potential issues and equip the customer with the knowledge to address specific needs and priorities * Collaborating with Customer Success Managers and other account team members for assigned accounts to maintain a thorough understanding of the Customer’s Technical Environment and product plans * Engaging and supporting the greater Premium Support organization and engineering team to assist with issues and provide technical guidance to ensure the customers’ overall success with Collibra products ## You have * 5+ years in a technical customer facing role, ideally supporting Enterprise Class customers in an SaaS environment * Experience in Technical Account Management, Support or similar type of Premium or Signature Service organization dealing with Enterprise Software Application Support * Experience troubleshooting web-based applications * Experience with Java, REST API and SSO and a working knowledge of kubernetes, with VM, SQL, SSL, SSO, and LDAP a plus * Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows. * Experience and a strong interest in developing deep customer relationships while facilitating discussions about enterprise IT architecture * A bachelor’s degree or equivalent work experience ## You are * A methodical problem solver * Self driven to learn new technology * A team player * Passionate about serving customers, internal and external * Big on ownership and accountability ## Measures of success are * Within your first month, you will gain a fundamental knowledge of the Collibra Product Suite and become familiar with high-level Support processes and procedures * Within your third month, you will have a functional knowledge of the Collibra Product Suite and begin fielding tickets in a limited capacity from the Premium Support accounts. You will also be introduced to the customers for a hand-off of the account (if the account already exists) at the end of the third month * Within your sixth month, you will be assigned a full complement of 5 (or more) Premium Support accounts, run bi-annual support reviews, spearhead escalation endeavors tied to your assigned accounts and draft content for the Support Knowledge base ## Compensation for this role The standard base salary range for this position is $104,000.00 – $130,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location. In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more. ## Benefits at Collibra Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about [Collibra’s benefits](https://www.collibra.com/us/en/company/careers/benefits). We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about [diversity, equity, and inclusion](https://www.collibra.com/us/en/company/careers/dei) at Collibra. At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our [Accommodations for Applicants form](https://www.collibra.com/us/en/company/careers/accommodations). Show more [Apply now >](https://jobicy.com/jobs/147743-premium-support-engineer.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Technical Support remote jobs * ![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg) Astronomer [Customer Reliability Engineer – Infrastructure](https://jobicy.com/jobs/147812-customer-reliability-engineer-infrastructure.md) Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 125k-130k/year* ![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg) Astronomer [Customer Reliability Engineer, Airflow](https://jobicy.com/jobs/147810-customer-reliability-engineer-airflow.md) Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 125k-130k/year* ![Platform.sh logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/06796d21c610209d4913c5aa23735c0d.png) Platform.sh [Cloud Support Engineer](https://jobicy.com/jobs/142481-cloud-support-engineer.md) About Upsun (formerly Platform.sh) Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus… ![Spain flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/es.svg) ES•Full TimeNEW* ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance [Technical Support Engineer (Blockchain & Backend Development)](https://jobicy.com/jobs/142500-technical-support-engineer-blockchain-backend-development.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) ![UAE flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ae.svg) APAC, AE•Full TimeNEW* ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance [Technical Support Engineer (Blockchain & Backend)](https://jobicy.com/jobs/142501-technical-support-engineer-blockchain-backend.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) ![UAE flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ae.svg) APAC, AE•Full TimeNEW* ![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg) Veeam Software [Technical Partner Manager – Chicago/NYC Metro Area](https://jobicy.com/jobs/142567-technical-partner-manager-chicago-nyc-metro-area.md) Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 150k-214,300/year* ![NRG logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/59e14265-221.png) NRG [Field Service Technician – Dover, DE](https://jobicy.com/jobs/142576-field-service-technician-dover-de.md) Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.Vivint Smart Home, an NRG owned… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Freudenberg Group logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/9ab0da44-221-1.jpeg) Freudenberg Group [IT Consultant](https://jobicy.com/jobs/142696-it-consultant.md) Working at Freudenberg: We will wow your world!Responsibilities:Analyze requirements and design target finance processes in collaboration with global Process Owners, Finance Shared Services, and local Finance teams, defining the SAP… ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) ![Malaysia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/my.svg) MX, MY•Full TimeNEW* ![Collibra logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/25583c1c-221.jpg) Collibra [Enterprise Customer Support Engineer](https://jobicy.com/jobs/142709-enterprise-customer-support-engineer.md) Joining Collibra’s Support team Collibra seeks to expand our Support Engineering team with the addition of an Enterprise Customer Support Engineer who can support the most complex product issues and… ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) AU•Full TimeNEW* ![Logitech logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/ff70d460a420205ceeea16f1c13e51b1.jpeg) Logitech [Sr. Customer Support Engineer](https://jobicy.com/jobs/143161-sr-customer-support-engineer.md) Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team and… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 78k-112k/year [More Jobs](https://jobicy.com/jobs.md)