# Customer Service Specialist – Full Time Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 34,000 - 42,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Views / Applies 49 / 15 [About company](https://jobicy.com/company/datavant.md) [Share](#share) About [Datavant](https://jobicy.com/company/datavant.md) Connecting the world’s health data to improve patient outcomes. * [Computer Software](https://jobicy.com/company-category/software.md) * 2017 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Datavant is seeking a Customer Service Specialist to assist customers via phone, email, and chat using Salesforce. The role involves providing excellent customer service, de-escalating challenging situations, and identifying cross-sell/upsell opportunities. The ideal candidate has strong communication skills, critical thinking, and experience with remote desktop tools. This position requires adherence to HIPAA and handling Protected Health Information. The work environment is fast-paced and highly collaborative. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires strong critical thinking, empathy, and ability to handle challenging conversations, but does not require specialized technical expertise, making it moderate in difficulty. ### Salary Analysis Median Market Rate USD38,000US Market USD30k – 50k 0 USD55k AI Insight The offered salary range of $34,000-$42,000 is competitive for a Customer Service Specialist role, with a median of $38,000. This aligns well with the US market average for similar positions, which typically ranges from $30,000 to $50,000. The compensation reflects the responsibilities and required skills, including Salesforce proficiency and HIPAA compliance. ### Key Skills Customer Service Salesforce Communication Problem Solving HIPAA Cross-selling Time Management Attention to Detail De-escalation Microsoft 365 ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Service Specialist position at Datavant. With a strong background in customer support and proficiency in Salesforce, I am confident in my ability to provide exceptional service while upholding your company values. My experience includes handling high-volume inquiries via phone, email, and chat, and I excel at de-escalating challenging situations with empathy and professionalism. I am also skilled in identifying cross-sell opportunities to enhance customer satisfaction. I am eager to contribute to your mission of making health data secure and accessible, and I look forward to the opportunity to discuss how my skills align with your team's needs. Thank you for your consideration. Sincerely, [Your Name] Copy ### Possible Interview Questions How do you handle a difficult customer who is frustrated and demanding an immediate resolution?I would first listen actively to the customer's concerns without interrupting, showing empathy and acknowledging their frustration. Then, I would ask clarifying questions to understand the core issue, and explain the steps I will take to resolve it, setting realistic expectations. If needed, I would escalate the case while ensuring the customer feels supported throughout the process.Can you describe a time you successfully identified a cross-sell or upsell opportunity during a customer interaction?In my previous role, a customer called to inquire about a basic service plan. During the conversation, I learned they were expanding their business and would soon need additional features. I explained how our premium plan could accommodate their growth, highlighting cost savings and efficiency gains. They agreed to upgrade, resulting in increased customer satisfaction and revenue.How do you prioritize tasks when handling multiple customer inquiries simultaneously?I prioritize based on urgency and impact. For example, if a customer has a system outage that affects their work, I would address that first. I also use time management techniques like categorizing issues and setting quick response times for less critical queries. I ensure that all customers receive a timely acknowledgment and regular updates.Describe your experience with Salesforce. How have you used it to improve customer service?I have used Salesforce extensively to track customer interactions, log case details, and manage follow-ups. I utilize dashboards to monitor my KPIs and identify areas for improvement. I also use automation features like email templates and workflow rules to streamline responses, ensuring consistency and speed.What steps do you take to ensure compliance with HIPAA when handling customer information?I strictly adhere to company policies by never sharing PHI with unauthorized personnel, using secure systems for communication, and verifying customer identity before disclosing any information. I also participate in regular HIPAA training and stay updated on privacy regulations to ensure full compliance. Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Job Summary: The Customer Service Specialist assists customers via phone, email, and chat using SalesForce. They are the first line of support, helping to ensure a seamless experience for our Ontellus clients while upholding our company’s values and service standards. This position requires strong critical-thinking skills, a professional and empathetic communication style, and the ability to manage challenging conversations while upholding our company values and service standards. Essential Responsibilities: * Provide Excellent Customer Service: Assist customers via SalesForce across multiple communication channels (phone, email, and chat), ensuring their questions and concerns are addressed promptly and accurately while also meeting or exceeding key performance indicators (KPIs) * Effective Communication: Engage in clear, courteous, and professional communication with customers and colleagues to facilitate understanding and resolve inquiries efficiently. * Collaborate with Team Members: Work closely with colleagues to share knowledge, identify solutions, and improve overall service quality. * De-escalate Challenging Situations: Use patience and empathy to de-escalate difficult customer interactions and guide them toward positive solutions. * Escalate Cases When Necessary: Recognize when issues need to be escalated to other departments or higher-level support, following established protocols to ensure a seamless customer experience. * Cross-sell/Upsell Opportunities: Identify and capitalize on appropriate opportunities to cross-sell or upsell services that align with customers’ needs and enhance their experience. * Attention to Detail: Ensure accuracy and attention to detail in all customer interactions to deliver quality work. * Time Management: Efficiently manage time and prioritize tasks, following through on assignments with some supervision as needed. * Adhere to Company Culture & Policy: Demonstrate alignment with company values, contributing to a positive, supportive, and growth-oriented environment. While adhering to company policy. * Leverage Technology Tools: Utilize Microsoft 365, SalesForce, RingCentral, and remote desktops to perform duties efficiently and effectively. * Compliance & Confidentiality: Adhere to company policies regarding Protected Health Information (PHI) and HIPAA, maintaining strict confidentiality and compliance. Other duties as assigned Qualifications: * Education: High school diploma or equivalent required; Bachelor’s degree preferred. * Experience: Previous experience in a customer service or customer support role, ideally within a service-focused company (e.g., legal or medical sector). Experience with remote desktop tools, SalesForce, and Microsoft 365 is highly desirable. Skills & Competencies: * Strong communication skills, both written and verbal, with an emphasis on clarity and empathy. * Ability to think critically and make decisions in a fast-paced environment. * Familiarity with cross-selling and upselling in a customer service setting. * Other: Experience in the legal or medical fields is a plus, though not required. Access to Protected Health Information (PHI) This position involves access to the company’s operating system and other sources necessary for processing records requests. Strict adherence to HIPAA privacy rules and Ontellus policies on PHI is required. Physical Demands & Work Environment: * Ability to work in a standard office or home office setting with standard equipment. * Requires vision for reading printed materials and screens and hearing/speech for effective communication. * Must be able to sit or stand for extended periods; occasional reaching and grasping are required. * Office/home environment with low to moderate noise levels and controlled temperatures. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is:$17.78—$21 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement [here](https://www.datavant.com/eeo-commitment-statement). [Know Your Rights](https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal), explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it [here,](https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462) by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it [here](https://app.tango.us/app/workflow/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e). Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our [Privacy Policy](https://www.datavant.com/privacy-policy). 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