# Service Management Coordinator- Selikoff Centers for Occupational Health Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Product & Operations](https://jobicy.com/categories/management.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Views / Applies 33 / 10 [About company](https://jobicy.com/company/mount-sinai-health-system.md) [Share](#share) About [Mount Sinai Health System](https://jobicy.com/company/mount-sinai-health-system.md) Dedicated to providing exceptional clinical care, education, and research to serve one of the most diverse populations in the world. * [Hospital & Health Care](https://jobicy.com/company-category/hospital-health-care.md) * 2013 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? 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Upgrade to Plus ### AI Summary The Service Management Coordinator at Selikoff Centers for Occupational Health plays a crucial role in coordinating patient care within a specific program. This role involves acting as a liaison between patients, providers, and care teams, ensuring seamless navigation through healthcare services. Responsibilities include administrative support, patient education on benefits, managing authorizations, and tracking follow-ups. The position requires a Bachelor's degree and 3 years of experience in healthcare or customer service. The coordinator also participates in process improvement initiatives to enhance patient experience. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires a bachelor's degree and 3 years of experience, but the tasks are primarily administrative and coordination-focused, making it moderately difficult. ### Salary Analysis Median Highly Competitive $52,000US Market $35k – 65k 0 $72k AI Insight The salary was not provided, but based on market data for similar coordinator roles in healthcare, a competitive salary would be around $52,000 annually. This falls within the typical range for such positions in the US. ### Key Skills Patient Coordination Care Coordination Administrative Support Customer Service Healthcare Patient Education Data Entry Communication Problem-Solving Scheduling ### Cover Letter Sample I am writing to express my interest in the Service Management Coordinator position at Selikoff Centers for Occupational Health. With a Bachelor's degree and over three years of experience in healthcare coordination and customer service, I am confident in my ability to effectively manage patient care processes. My background includes coordinating care plans, liaising with providers, and educating patients on benefits, which aligns perfectly with the job requirements. I am particularly drawn to Mount Sinai's commitment to patient-centered care and diversity. I look forward to contributing to your team and enhancing patient experiences. Copy ### Possible Interview Questions Can you describe your experience with patient navigation and care coordination?I have three years of experience as a patient coordinator in a busy clinic, where I managed patient schedules, coordinated referrals, and ensured follow-up care. I acted as a liaison between patients and providers, helping them understand their treatment plans and benefits.How do you handle multiple priorities and tight deadlines in a healthcare setting?I prioritize tasks based on urgency and patient needs, using electronic health records and calendar tools to track follow-ups. I stay organized by maintaining a daily task list and communicating with the team to adjust priorities as needed.How would you educate a patient about their insurance benefits and coverage?I would first assess the patient's understanding and then explain their benefits in simple terms, highlighting key coverage details. I would provide written materials and follow up to ensure they comprehend and answer any questions.Describe a time you improved a process to enhance patient experience.At my previous role, I noticed patients were missing appointments due to lack of reminders. I implemented a systematic reminder process using phone calls and texts, which reduced no-show rates by 20% and improved patient satisfaction.How do you ensure accuracy when managing authorizations and orders?I double-check all orders against the patient's coverage and verify authorization requirements before submission. I maintain a log to track authorizations and follow up with insurance companies to confirm approvals in a timely manner. The Services Management Coordinator plays a crucial role in the delivery of healthcare services for patients within the assigned area. The Services Management Coordinator serve as liaison for patient care activities in specific program and ensures coordination of care around the course of the patient visit as well as subsequent patient interactions between visits. The Services Management Coordinator is responsible for multiple components of care coordination within the program(s). Specifically, Services Management Coordinators are responsible for providing administrative assistance to our providers, nurses, medical directors, medical review and case management team. * Plays a lead role in the navigation of care and ensures that patients understand their overall program benefits as well as what they can expect the program to provide. This may include but is not limited to: liaison with Physicians, Patients education. * Sets goals with patient and care team to coordinate care, documents goal in program dashboard/calendar tool. Follow ups to be tracked include visit status reminders, scheduled follow up and specialty appointments, authorization submitted for review. * Ensures that all orders placed by the providers (internal and external) are authorized after confirming the service falls under the patients covered services. * Services as the primary point of contact to education patients pharmacy benefits, and assist with obtaining prior authorizations when applicable. This may include: Submitting refill request/confirm patients preferred pharmacies; verify coverage. * Organizes correspondence and future program plans for the patient based on program interactions in the electronic medical record as well as in the program benefits systems. This involves ensuring that a plan is made with next steps in the process. * Offers extensive patient navigation between program visits and other encounters. This includes detailed discussion with the patient to review next steps and resources, facilitation of patient concerns review, questions or concerns related to coverage. * Educates and communicates closely with the patients to ensure they have a full understanding of the benefits offered by the program. Patient education provided on all relevant program benefits. * Provides recommendations for process improvement and services improvement aimed at improving patient experience, and participates in ongoing pilot programs to improve patient engagement. * Additional duties as assigned. * Bachelor’s degree * 3 years’ experience in healthcare/customer service or relevant experience. Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report’s Best Hospitals, receiving high “Honor Roll” status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children’s Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Show more [Apply now >](https://jobicy.com/jobs/147792-service-management-coordinator-selikoff-centers-for-occupational-health.md) > Annual salary information is not provided for this position. 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