# Field Representative II, Cross Functional Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Business Development](https://jobicy.com/categories/business.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Views / Applies 14 / 3 [About company](https://jobicy.com/company/ricoh.md) [Share](#share) About [RICOH](https://jobicy.com/company/ricoh.md) Ricoh helps organizations transform how they work with digital services and imaging solutions. * [Information Technology & Services](https://jobicy.com/company-category/information-technology-services.md) * 1936 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This Field Representative II role at Ricoh supports daily operations at multiple locations, including copy production, mail center, receptionist, and administrative duties. The position requires a high school diploma and 6-12 months of relevant experience, along with a valid driver's license. Responsibilities include assisting new site implementations, training employees, maintaining logs, and managing the Ricoh Center in the absence of a supervisor. The work environment is office-based with some physical demands like lifting up to 50 lbs. This role offers variety and the opportunity to work independently at times while supporting customer service objectives. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role involves routine administrative and operational tasks with clear procedures, requiring only basic troubleshooting and minimal complex decision-making, so difficulty is low. ### Salary Analysis Median Highly Competitive $30,000US Market $25k – 35k 0 $39k AI Insight The salary range for this role is estimated based on market data for entry-level field representative or administrative support positions. The median salary of $30,000 is typical for such roles, though actual offers may vary by location and experience. ### Key Skills Mail Operations Copy Production Customer Service Administrative Support Equipment Troubleshooting Shipping and Receiving Receptionist Duties Inventory Management Training Process Improvement ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Field Representative II, Cross Functional position at Ricoh. With a high school diploma and over a year of experience in mailroom and copy center operations, I am confident in my ability to support your daily operations across multiple sites. I have strong organizational skills and experience with equipment like bindery machines and postage meters, as well as providing excellent customer service. In my previous role, I assisted with training new employees and maintained accurate logs, which aligns with the responsibilities outlined in this position. I am comfortable working both independently and as part of a team, and I am eager to contribute to the efficiency of your sites. Thank you for considering my application. I look forward to discussing how my skills match your needs. Sincerely, [Your Name] Copy ### Possible Interview Questions Can you describe your experience with mailroom equipment and copy production?In my previous role, I operated bindery machines such as paper cutters, folders, and laminators. I also used postage meters and handled shipping and receiving tasks. I am comfortable troubleshooting basic equipment issues and performing routine maintenance.How do you prioritize tasks when supporting multiple locations?I assess urgency and deadlines, and communicate with site managers to understand needs. I keep a task list and adjust based on changing priorities, ensuring critical tasks like mail processing and copy orders are completed on time.Describe a time you had to train a new employee. What approach did you take?I broke down tasks into steps, demonstrated each one, and then supervised while the trainee practiced. I provided feedback and reassurance, and encouraged questions. This helped the new employee become confident quickly.How do you handle a situation where equipment malfunctions during a rush job?I first try basic troubleshooting like checking power or clearing jams. If it persists, I immediately inform a supervisor or contact technical support. I also inform the customer of the delay and offer alternatives to minimize impact.This role involves driving between locations. How do you ensure reliability and safety?I maintain a clean driving record and have reliable transportation with appropriate insurance. I plan routes in advance to avoid delays and always carry necessary supplies. Safety is my top priority. Field Representative II, Cross Functional POSITION PROFILE Supports the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, receptionist, audio visual, administrative duties as assigned, maintaining billing logs and reports. Supports the region’s MS logs and reports, the MS services during implementation and fills in for absences and vacations throughout the Ricoh locations, as well as assists during start-up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory. This position reports directly to the Site, Operation Manager or the IAM, depending on marketplace personnel configuration. JOB DUTIES AND RESPONSIBILITIES �· Assists new MS site implementation. �· Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures. �· Assists in the training of new and existing employees. �· Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor. �· Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor. �· Orders paper, toner and other supplies as directed by Site Manager or Supervisor. In the absence of onsite personnel, may perform any of, but is not limited to the following duties: �· Processes all incoming and outgoing mail. �· Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations. �· Filing and labeling of documents and other materials for storage and retrieval. �· Shipping and Receiving, including the movement of boxes and or equipment. �· Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite. �· Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc. �· Performs basic troubleshooting on all equipment used within the RICOH Center. �· Assists in the coordinating of work assignments to meet specific deadlines and service deliverables. �· Manage all aspects of the RICOH Center in the absence of the Site Manager or Supervisor. �· Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call. �· Performs Front Desk Receptionist duties. QUALIFICATIONS (Education, Experience and Certifications) Typically Required: �· Requires high school diploma plus 6-12 months of related work experience. �· Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. �· Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment. �· Requires experience with postage meter and equipment. KNOWLEDGE, SKILLS AND ABILITIES �· Ability to use and troubleshoot mailroom equipment �· Good organizational skills �· Good communications and customer service skills WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS �· Typically, an office environment with adequate lighting and ventilation, and a normal range of �· temperature and noise level �· Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �· prepare, provide and convey diversified information �· Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. �· Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: * Choose from a broad selection of medical, dental, life, and disability insurance options. * Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. * Augment your education with team member tuition assistance programs. * Enjoy paid vacation time and paid holidays annually * Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Show more [Apply now >](https://jobicy.com/jobs/147797-field-representative-ii-cross-functional.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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