# Customer Success Manager, Mexico Remote from[Mexico](https://jobicy.com/job-region/mexico.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Midweight Views / Applies 25 / 4 [About company](https://jobicy.com/company/motive.md) [Share](#share) About [Motive](https://jobicy.com/company/motive.md) Motive creates software to help trucking companies improve safety and efficiency with products like Hours of Service monitoring and GPS tracking. * [Computer Software](https://jobicy.com/company-category/software.md) * 2013 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Motive is seeking a Customer Success Manager for Mexico to own a book of business, drive renewals and expansion, and ensure customers achieve value from their platform. The role involves adoption training, Tier 2 support, and collaboration with sales and implementation teams. Candidates need 3+ years in customer-facing roles, 2+ years as a CSM with renewal targets, and bilingual fluency in Spanish and English. Experience with US and Mexico accounts is a plus. The position offers an opportunity to work with a leading AI-powered platform in a fast-paced environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This role requires handling renewals, support, and relationship management, which is moderately challenging but typical for experienced CSMs; the fast-paced environment adds some pressure. ### Salary Analysis Median Highly Competitive $75,000US Market $55k – 95k 0 $105k AI Insight The offered salary is not specified, but typical US market median for a Customer Success Manager is $75,000. Based on the role's requirements and location (Mexico), the actual compensation may be adjusted for local market rates. ### Key Skills Customer Success Account Management Renewals SaaS Bilingual Spanish/English Relationship Building Problem Solving Data Analysis Training Cross-functional Collaboration ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Success Manager position at Motive. With over 3 years of experience in customer-facing roles and a proven track record of managing renewals and driving expansion, I am confident in my ability to ensure customer success and retention. My bilingual fluency in Spanish and English allows me to effectively support clients in both Mexico and the US. In my previous role as a CSM, I owned a book of business and consistently exceeded renewal targets by building strong relationships and ensuring customers realized value from the product. I am adept at collaborating with cross-functional teams, including sales and implementation, to deliver seamless customer experiences. Motive's mission to empower physical operations resonates with me, and I am eager to contribute to your team. I look forward to the opportunity to discuss how my skills align with your needs. Sincerely, [Your Name] Copy ### Possible Interview Questions How do you approach a customer at risk of churning?I would first diagnose the root cause by reviewing usage data and recent interactions. Then I'd schedule a call to listen to their concerns, align our product's value to their goals, and propose a tailored action plan. I'd also escalate internally if needed to ensure a swift resolution.Describe a time you successfully upsold or expanded an account. What strategies did you use?In a past role, I identified a customer using only our basic features. I conducted a business review showcasing how advanced features could solve their inefficiencies. By providing a trial and case studies, I convinced them to upgrade, increasing revenue by 30%.How do you prioritize your book of business when managing multiple accounts?I segment accounts by risk, opportunity, and renewal date. High-risk or high-value accounts get priority. I use a CRM to track touchpoints and set quarterly goals. This ensures I proactively address issues before they escalate and capitalize on expansion opportunities.Can you give an example of how you used data to drive customer success?I analyzed adoption metrics and saw a customer's usage drop after an update. I created a report showing the features they missed and offered a personalized training session. This increased their engagement and prevented churn.How do you handle a situation where a customer is unhappy with the product?I empathize and apologize, then seek specifics. I investigate internally and provide a clear timeline for fixes or workarounds. I follow up consistently until resolved, and then check back to ensure satisfaction. This builds trust and shows commitment. Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit [gomotive.com](http://gomotive.com) to learn more. ## About the Role: As a Customer Success Manager – Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer achieves the agreed upon value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to expand Motive’s revenue. ## What You’ll Do: * Own a book of business with existing customers for expansion and renewals * Ensure consistent retention of revenue and renewal of all accounts * Own adoption, training, and development of best practices * Maintain high levels of customer satisfaction and nurture client health * Identify paths for the customer to realize value from the entire Motive platform * Assist in troubleshooting and solving Tier 2 product support issues * Handle a large volume of email, chat, and phone conversations * Work with the sales team and Implementation Consultants to ensure a seamless handoff ## What We’re Looking For: * 3+ years prior experience in a customer-facing role * 2+ years prior experience as a CSM or equivalent (owning a renewal target) * Bilingual fluency in Spanish and English required * Ownership of revenue and renewals for a named book of business * Experience working with accounts based in both Mexico and US a plus * Ability to build and maintain relationships with clients and their key personnel * Receptive to feedback, willingness to learn and embrace continuous improvement * Resilient in capacity to deal with pressure and the demands of a fast-paced workplace * Ability to plan ahead and be resourceful * Strong sense of ownership for the product * Logistics experience is a big plus * Prior sales experience a plus Creating a diverse and inclusive workplace is one of Motive’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice [here](https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link). UK Candidate Privacy Notice [here](https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view). The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive’s policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices. Show more [Apply now >](https://jobicy.com/jobs/147805-customer-success-manager-mexico.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Tires-Easy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3b2e6b12-221.png) Tires-Easy [Customer Service Representative](https://jobicy.com/jobs/142412-customer-service-representative-10.md) Job Title: Customer Service Representative (Remote)A bit about us: We’re on a mission to redefine how tires are delivered and experienced. As a fully remote, small, and agile team, we move… ![Philippines flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ph.svg) PH•Full TimeUSD 432k-480k/year* ![LaunchDarkly logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/115b7a27-221.jpg) LaunchDarkly [Senior Manager, Strategic Customer Success](https://jobicy.com/jobs/142414-senior-manager-strategic-customer-success.md) About the Job:The Senior Manager of Strategic Customer Success will report to the Director of Customer Success, Americas, and lead a team of Strategic CSMs who serve as the primary… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 129k-210k/year* ![ModSquad logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200910162701-890885.jpg) ModSquad [Bilingual Customer Support (Chinese/English) – Music Streaming](https://jobicy.com/jobs/147821-bilingual-customer-support-chinese-english-music-streaming.md) We Could Use Someone Like You in Our Crew.Are you passionate about music and fluent in both Chinese and English?ModSquad is excited to partner with a leading global music streaming… ![Vietnam flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/vn.svg) ![Philippines flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ph.svg) VN, PH +1 more, MY•Part TimeNEW* ![GE HealthCare logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ab47e6ed-221-1.jpeg) GE HealthCare [Clinical Customer Success Manager](https://jobicy.com/jobs/147819-clinical-customer-success-manager.md) Job Description SummaryThis position is in GE Healthcare’s MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 112,800-169,200/year* ![Alight Solutions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3bcf9f40-221.jpeg) Alight Solutions [Defined Contribution Customer Solutions Specialist – Virtual](https://jobicy.com/jobs/147818-defined-contribution-customer-solutions-specialist-virtual.md) Our StoryAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 50k-60k/year* ![First Advantage logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/85859bb1-221.png) First Advantage [Team Lead Customer Success](https://jobicy.com/jobs/147817-team-lead-customer-success.md) At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius [Commercial Customer Success Manager](https://jobicy.com/jobs/147814-commercial-customer-success-manager.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 109,500-136,800/year* ![Varicent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c86166a8-221.jpeg) Varicent [Customer Success Manager](https://jobicy.com/jobs/147813-customer-success-manager.md) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeGBP 45,800-63,653/year* ![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg) Astronomer [Customer Reliability Engineer – Infrastructure](https://jobicy.com/jobs/147812-customer-reliability-engineer-infrastructure.md) Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 125k-130k/year* ![Tines logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/9285d376-221.png) Tines [Customer Success Manager II – West](https://jobicy.com/jobs/147811-customer-success-manager-ii-west.md) Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW [More Jobs](https://jobicy.com/jobs.md)