# Sr. Federal Customer Success Manager Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 95,000 - 131,250Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Senior Views / Applies 25 / 6 [About company](https://jobicy.com/company/skillsoft.md) [Share](#share) About [Skillsoft](https://jobicy.com/company/skillsoft.md) Skillsoft is a leading provider of online learning and talent management solutions. * [E-learning](https://jobicy.com/company-category/e-learning.md) * 1998 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Skillsoft is seeking a Sr. Federal Customer Success Manager to drive skills-based outcomes for complex Federal customers. The role involves strategic executive engagement, data-led insights, cross-functional orchestration, and commercial acumen. Candidates need 8+ years of B2B CSM experience and expertise in AI-enabled environments. The position offers a target base salary of $95,000-$105,000 plus commissions. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires deep expertise in strategic advisory, change management, and AI-enabled skills transformation, with complex Federal customers, making it highly challenging. ### Salary Analysis Median Market Rate USD113,125US Market USD90k – 160k 0 USD176k AI Insight The offered base salary range of $95,000-$105,000 (with OTE up to $131,250) is competitive for a senior Federal CSM role. The market median for such positions is around $113,000, so the company's offer aligns well with industry standards. ### Key Skills Customer Success Federal Government Strategic Advisory Change Management AI-Enabled Solutions Salesforce Gainsight Data-Led Insights Executive Engagement Workforce Transformation ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Sr. Federal Customer Success Manager position at Skillsoft. With over 8 years of experience in B2B customer success and a strong background in strategic advisory for federal clients, I am confident in my ability to drive skills-based outcomes and foster long-term partnerships. My expertise in data-led insights, change management, and cross-functional orchestration aligns perfectly with the responsibilities outlined. I have successfully guided customers through technology transformations and leveraged AI-enabled solutions to deliver measurable business impact. I am particularly drawn to Skillsoft's mission of turning constant change into continuous growth and would be honored to contribute to your team. Thank you for considering my application. Sincerely, [Your Name] Copy ### Possible Interview Questions Describe a time you managed a complex Federal customer relationship. What strategies did you use to align their goals with your solutions?I once handled a large federal agency where initial adoption was low. I conducted executive workshops to map their training needs to our platform, implemented a phased rollout with clear metrics, and provided regular data reviews to demonstrate value. This led to a 30% increase in engagement and renewal.How do you approach change management when introducing new AI capabilities to a federal customer?I start by understanding their risk tolerance and compliance requirements. Then I educate stakeholders on AI's limitations and ethical use, provide tailored training, and set up a sandbox environment for them to test. I also establish clear governance and feedback loops to address concerns proactively.Can you give an example of using data to drive a strategic conversation with a C-level executive?I presented a dashboard showing correlation between learning completion and performance metrics. The VP of Talent saw that teams with higher adoption had 20% faster project delivery. This led to a sponsorship for a company-wide upskilling initiative.How do you balance customer advocacy with driving commercial growth?I view customer success and growth as complementary. By identifying expansion signals like new department needs or product adoption gaps, I can propose additional value while ensuring current goals are met. I communicate openly about ROI and tie outcomes to business priorities.What experience do you have with skills-based workforce transformation? How do you guide customers through taxonomy decisions?I have worked with customers to map job roles to skills frameworks. I facilitate workshops to define proficiency levels and align taxonomies with industry standards. By showing benchmarks and readiness pilots, I help them make informed decisions that support long-term workforce planning. At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft is seeking an experienced Senior Federal Customer Success Manager (CSM) to be a strategic advisor who is responsible for driving skills-based outcomes in our Solutions Organization. In this role, you will have the opportunity to lead outcome-based executive level conversations tied to business priorities, not just learning activity. Remote – Eastern Time Zone RESPONSIBILITIES Strategic and Executive Engagement * Translate customer goals into clear success plans with measurable impact * Advise on skills-based workforce transformation, not just learning programs Platform, Solution & AI Confidence * Mastery of our solutions and be an expert in the evolving product offering * Speak Credibly about AI-enabled capabilities and limitations * Explain “why this matters” in practical, business terms * Guide customers through ethical, responsible adoption conversations Skills Intelligence & Workforce Strategy Fluency * Confidently explain skills vs. competencies, job architectures, and proficiency models * Guide customers through taxonomy decisions, benchmarks, and readiness planning * Articulate the value to the customer of each of these approaches Data-Led Insights and Decision Making * Use data to prioritize risk, opportunity, and expansion conversations * Interpret dashboards and metrics to tell a clear story * Tie Engagement and adoption data back to business outcomes Cross Functional Orchestration * The quarterback across Product, Professional Services (PS), Sales and Support * The voice of the customer at the account level, into roadmap and prioritization discussion, by feeding product and pricing teams with monetizable insights * A partner in shaping repeatable plays and best practices Commercial Acumen & Growth Strategy * Understand commercial levers and account economics * Identify growth signals tied to maturity and outcomes * Confidently partner with Sales on timing, readiness and value Change Management & Customer Enablement * Lead customers through change, ambiguity and new operating models * Prepare customers ahead of launches and transitions * Reinforce adoption through structured enablement and reinforcement Skills & Qualifications Required * 8+ years of professional B2B Customer Success Manager experience with a Bachelor’s degree or commensurate experience * Experience working with highly complex Federal customers * Expertise in being a strategic advisor, have a solution mindset, experience in customer relationship management, to include strengthening C-suite connections and cultivating customer champions. * Proficient in Salesforce, Business Intelligence tools, MS Office Suite, and Customer Success Platform experience such as Gainsight or Churnzero * Excellent communications skills with robust Executive presentation experience * Operational rigor with the ability to drive data-led insights and decision making, as well as conduct regular pipeline and performance reviews * Deep understanding of and comfortable operating in an AI-enabled, skills-based environment * Strategic thinking and problem-solving, with the ability to confidently lead customers through change and platform evolution * Ability to Travel up to 20% Target base salary range for this job requisition is anticipated to be approximately $95,000 – $105,000 annualized with average on target earnings including commissions of approximately $118,750 – $131,250 annually. We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary. ## MORE ABOUT SKILLSOFT: Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at [skillsoft.com](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.skillsoft.com%2F&data=05%7C02%7CAlicia.Webb%40skillsoft.com%7C36d2da8de0194a56800708de643c71a1%7C50361608aa23494da2332fd14d6a03f4%7C0%7C0%7C639058407944984460%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=vKXEeOW14HJrrID0XOoQJVjVbwOsMZAEXYws7OBBySU%3D&reserved=0). Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. 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