# Customer Success Manager Remote from[UK](https://jobicy.com/job-region/uk.md)Salary, yearly, GBP 45,800 - 63,653Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Midweight Views / Applies 70 / 8 [About company](https://jobicy.com/company/varicent.md) [Share](#share) About [Varicent](https://jobicy.com/company/varicent.md) Own Your Revenue Growth * [Computer Software](https://jobicy.com/company-category/software.md) * 2005 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Varicent is seeking a Customer Success Manager to manage a portfolio of 15-20 customers in the EMEA region. The role involves building strong relationships, aligning customer goals with product capabilities, and driving adoption and value realization. The candidate should have experience in SaaS or technology environments, strong communication skills, and the ability to work independently. The position offers a competitive salary between £45,800 and £63,653 and is part of a collaborative Customer Success team. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires managing multiple accounts with proactive engagement and strategic alignment, but the structured portfolio and support from the team keep the difficulty moderate. ### Salary Analysis Median Market Rate GBP54,727UK Market GBP35k – 75k 0 GBP83k AI Insight The offered salary range of £45,800 - £63,653 is competitive for a Customer Success Manager in the UK, aligning well with the market median around £50,000. The upper end is attractive for experienced candidates. ### Key Skills Customer Success SaaS Account Management CRM Salesforce Communication Stakeholder Management Product Adoption Growth Data Analysis ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Success Manager position at Varicent. With a strong background in SaaS account management and a proven ability to drive customer adoption and growth, I am confident I can contribute to your team. In my previous role, I managed a portfolio of enterprise clients, consistently exceeding retention targets and identifying expansion opportunities. I am particularly drawn to Varicent's innovative approach to Sales Performance Management and would be thrilled to help customers achieve measurable value from your solutions. Thank you for considering my application. I look forward to discussing how my skills align with Varicent's goals. Sincerely, [Your Name] Copy ### Possible Interview Questions Can you describe a time when you turned a dissatisfied customer into a loyal advocate?In my previous role, a client was unhappy with our product's reporting features. I scheduled weekly check-ins, worked with our product team to prioritize their requests, and provided workarounds. Over three months, their satisfaction improved, and they renewed their contract with an expanded scope.How do you prioritize your activities when managing multiple accounts?I use a tiered approach based on customer health scores, contract value, and growth potential. I also leverage CRM tools to schedule regular touchpoints and set reminders for key milestones. Weekly reviews help me adjust priorities based on urgent needs.What strategies do you use to drive product adoption and value realization?I start by understanding the customer's business objectives and mapping them to product features. Then I create a success plan with measurable milestones. Regular business reviews and training sessions ensure they see continuous value and we can identify gaps early.How do you handle a customer who is resistant to change or new features?I listen to their concerns and demonstrate how the change solves a pain point they have. I also provide case studies or peer examples. If needed, I offer a phased rollout to reduce disruption. Building trust is key.Describe your experience with CRM and customer success platforms. How do they help you in your role?I have used Salesforce and Gainsight extensively. These platforms allow me to track customer interactions, monitor health scores, and automate tasks. They provide a single source of truth and help me stay proactive rather than reactive. At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody’s, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: * Innovate with Purpose: Build impactful solutions for customers worldwide. * Join Excellence: Work in a diverse, collaborative, and innovative team. * Shape the Future: Lead in redefining revenue optimization. * Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success!About The Role As a Customer Success Manager, you will manage a dedicated portfolio of approximately 15–20 customers across the EMEA region. You will be part of a Customer Success team of approximately 18 professionals and report directly to the Director of Customer Success. This role combines elements of enterprise customer management with a smaller, growth-oriented portfolio. You will work closely with customers to build strong relationships, align on strategic priorities, and support measurable business outcomes. The role requires a high level of ownership, autonomy, and consistent engagement across the customer lifecycle. What You Will Be Doing * Manage a portfolio of 15–20 customer accounts through regular, proactive engagement * Build and maintain strong relationships with key stakeholders across customer organizations * Align customer goals with product capabilities to support adoption and value realization * Identify and progress opportunities for account growth and expansion * Lead customer conversations focused on progress, outcomes, and next steps * Maintain accurate customer records and activity in CRM and customer success tools * Partner with internal teams to resolve challenges and improve the customer experience * Take initiative to identify opportunities for engagement, improvement, and account development What You Bring * Experience in a SaaS or technology environment (customer success, account management, sales, or related role) * Experience supporting or managing customer relationships in a business-to-business setting * Strong written and verbal communication skills in English * Ability to communicate effectively with both business and technical stakeholders * Ability to work independently and manage priorities with limited oversight * Familiarity with CRM or customer success platforms (e.g., Salesforce or similar tools) * Ability to connect customer needs to product or solution capabilities * Experience operating in a fast-paced environment with timely follow-through Success Outcomes * Customers are consistently engaged through regular meetings and proactive outreach * Strong relationships are established across assigned accounts, including key stakeholders * Customer priorities are clearly aligned to product usage and deliver measurable value * Opportunities for growth and expansion are identified and advanced within the portfolio * Customer data and activity are accurately maintained across systems * Work is delivered with appropriate speed and consistent follow-through * Customer needs and opportunities are identified proactively, without reliance on direction For this role, the estimated annual base salary range is between £45,800.00 – £63,653.00 Pound Sterling. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. This posting is for an existing vacancy. This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. Overview of Benefits: * Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs * Time Off— PTO and public holidays to rest, recharge, and do what matters most * Volunteer Days— Dedicated time to give back and support the communities that matter to you * Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning * Financial— Compensation that reflects your market and your value * Retirement— Retirement plans designed to help you build long-term financial security * Tuition Assistance— Invest in your growth with support for continuing education and professional development * Flexibility— Work where you thrive, with remote and hybrid options available across most regions Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our[ Job Applicant Privacy Notice](https://www.varicent.com/recruitment-portal-privacy-notice) and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact Show more [Apply now >](https://jobicy.com/jobs/147813-customer-success-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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