# Commercial Customer Success Manager Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 109,500 - 136,800Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Midweight Views / Applies 207 / 14 [About company](https://jobicy.com/company/nebius.md) [Share](#share) About [Nebius](https://jobicy.com/company/nebius.md) Nebius is the AI cloud company, delivering a unified platform that spans the complete AI journey from data and model training and tuning to production runtime and deployment. * [Computer Software](https://jobicy.com/company-category/software.md) * 2023 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. 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Upgrade to Plus ### AI Summary Tavily, an AI-powered search platform for developers, is hiring a Commercial Customer Success Manager to own the post-sale lifecycle for commercial customers. This role focuses on onboarding, adoption, renewals, and expansion, with an emphasis on fast time-to-value and scalable engagement. The ideal candidate has 2-4 years of customer success experience in B2B SaaS, comfort with technical conversations, and a self-starter mindset. You'll work remotely from the US and collaborate with Sales, Product, and Engineering teams. This is a high-velocity, fast-paced role for someone who thrives on driving customer outcomes and growth. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires 2-4 years of experience and managing a high-volume book of business, but it's not considered senior; however, technical aspects and cross-functional collaboration increase the complexity to a moderate level. ### Salary Analysis Median Highly Competitive USD123,150US Market USD80k – 150k 0 USD165k AI Insight The offered salary range of $109,500 - $136,800 is competitive and falls within the typical market range for a Commercial Customer Success Manager with 2-4 years of experience in the US. The median of $123,150 is above the general CSM median, reflecting the AI focus and growth potential of the role. ### Key Skills Customer Success Account Management B2B SaaS AI/ML Technical Communication HubSpot Data Analysis Renewal Management Cross-functional Collaboration Onboarding ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Commercial Customer Success Manager position at Tavily. With over 3 years of experience in B2B SaaS customer success and a strong interest in AI technologies, I have a proven track record of driving retention and expansion in high-volume portfolios. I am particularly drawn to Tavily's mission of building the search engine for AI agents. In my previous role, I managed over 50 accounts and consistently exceeded renewal targets by guiding customers through onboarding and value realization. I am comfortable with technical conversations involving developers and business stakeholders, and I have experience using tools like HubSpot to monitor health and identify growth opportunities. I thrive in fast-paced environments and am eager to contribute to Tavily's success. Sincerely, [Your Name] Copy ### Possible Interview Questions How would you drive fast time-to-value for a new commercial customer integrating Tavily's API?I would start with a structured onboarding call to understand their use case, then guide them through step-by-step integration examples and best practices. I'd provide access to documentation, sample code, and a sandbox environment, and set milestones for first successful API call and active usage within the first week. Regular check-ins and usage monitoring would ensure we address any blockers quickly.Describe a time you turned around an at-risk account and what strategies you used.At my previous company, I had a customer with declining usage. I scheduled a discovery call to understand their challenges, discovered they weren't aware of a key feature that could solve their problem. I created a personalized demo and implementation plan, then offered a follow-up training session. Within a month, usage doubled and they renewed with an upsell. I believe proactive listening and tailored solutions are key.How do you prioritize tasks when managing a high-volume book of business?I use a combination of data-driven health scores and segmentation. High-risk accounts or those with upcoming renewals get immediate attention. I also batch similar tasks like outreach emails and leverage automation for low-touch communications. Weekly reviews of usage metrics help me adjust priorities based on real-time signals.Can you explain how you would handle a technical objection from a developer regarding Tavily's API performance?First, I'd listen carefully to the specific issue and ask clarifying questions to understand their setup. Then, I'd log the concern and involve our engineering team if needed. In the meantime, I'd share known workarounds or optimizations from our docs. I'd follow up with a clear resolution timeline and ensure the developer feels supported.How would you identify expansion opportunities within a commercial account?By monitoring usage patterns, I would look for teams using Tavily in a limited way or with untapped features. I'd schedule quarterly business reviews to discuss their roadmap and pain points, and propose additional use cases or higher-tier plans. I also leverage customer feedback to understand their evolving needs and align solutions. About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. ## About Tavily: We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed. We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world. ## The role As a Commercial Customer Success Manager at Tavily, you will be the primary point of contact and trusted advisor for our growing base of commercial customers. You’ll own the full post-sale lifecycle, from onboarding and activation through adoption, renewal, and expansion, ensuring customers consistently realize value from Tavily’s AI-powered search platform. In this role, you’ll manage a high-velocity book of business, balancing personalized engagement with scalable, programmatic outreach. You’ll develop a deep understanding of how commercial customers are building with Tavily, proactively identifying opportunities to deepen adoption and drive growth. You’ll also serve as the voice of this customer segment internally, helping shape the product experience and self-serve resources that power their success. You’re welcome to work remotely from the United States. Your responsibilities will include: * Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion * Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation * Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities * Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts * Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment * Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey * Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams What we expect you to have: * 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS * Experience managing a high-volume book of business with a track record of strong retention and expansion results * Comfort navigating technical conversations with developer users, as well as business stakeholders * Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base * Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking * Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment It will be an added bonus if you have: * Bonus: Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus * Preferred locations: New York City, Austin, or San Francisco. Key employee benefits * Health insurance: 100% company-paid medical, dental and vision coverage for employees and families. * 401(k) plan: Up to 4% company match with immediate vesting. * Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. * Remote work reimbursement: Up to $85/month for mobile and internet. * Disability & life insurance: Company-paid short-term, long-term and life insurance coverage. Compensation We offer competitive salaries, ranging from 155k – 185k OTE (On Target Earnings) based on your experience. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range$109,500—$136,800 USD Benefits & Perks: * Competitive compensation * Career growth and learning opportunities * Flexibility and ownership * Collaborative and innovative culture * Opportunity to work on impactful AI projects * International environment and talented teams What’s it like to work at Nebius: Fast moving – Bold thinking – Constant growth – Meaningful impact – Trust and real ownership – Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know. 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