# Team Lead Customer Success Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Senior Views / Applies 71 / 11 [About company](https://jobicy.com/company/first-advantage.md) [Share](#share) About [First Advantage](https://jobicy.com/company/first-advantage.md) Hire Smarter and Onboard Faster® * [Security & Investigations](https://jobicy.com/company-category/security-investigations.md) * 2003 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary This is a Team Lead Customer Success role at First Advantage, a leading provider of background screening solutions. The position involves managing and developing a team of Customer Success Associates to drive client satisfaction, retention, and growth. Key responsibilities include team leadership, client relationship management, performance monitoring, and operational excellence. The ideal candidate has proven experience in customer success or account management, along with team leadership skills. The job offers a competitive benefits package and the opportunity to work in a technology-driven environment. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires balancing people management, client relationship management, and operational metrics, which is moderately complex. Handling escalations and driving retention adds pressure. ### Salary Analysis Median Highly Competitive $100,000US Market $80k – 120k 0 $132k AI Insight The salary for this role is not specified, but based on market data, the typical range for a Customer Success Team Lead in the US is $80,000 to $120,000 per year. The median of $100,000 is competitive for this position. ### Key Skills Customer Success Team Leadership Client Relationship Management Retention Strategy Data Analysis CRM Tools SLA Management Cross-functional Collaboration Escalation Management Performance Metrics ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Team Lead Customer Success position at First Advantage. With over five years of experience in customer success and team leadership, I have successfully driven client retention and growth while developing high-performing teams. My background includes managing escalations, implementing process improvements, and using data-driven strategies to enhance client satisfaction. In my previous role, I led a team of Customer Success Associates, achieving a 95% retention rate and improving CSAT scores by 20%. I am skilled in stakeholder management, cross-functional collaboration, and leveraging CRM tools to track performance and identify growth opportunities. I am passionate about fostering a customer-centric culture and driving operational excellence. I am eager to bring my leadership and client engagement expertise to First Advantage. Thank you for considering my application. I look forward to the opportunity to contribute to your team. Sincerely, [Your Name] Copy ### Possible Interview Questions How do you approach coaching and developing a team of Customer Success Associates?I start with understanding each team member's strengths and areas for growth through regular 1:1s. I set clear performance objectives, provide constructive feedback, and create development plans. I also encourage peer learning and celebrate wins to foster a high-performance culture.Describe a time you handled a difficult client escalation. What was your approach?I listened actively to understand the client's concerns, acknowledged their frustration, and took ownership of the issue. I collaborated with internal teams to find a solution and communicated transparently throughout. The client appreciated the swift response, and we turned the relationship around.What metrics do you prioritize to measure team success in customer success?I focus on client retention and renewal rates, customer satisfaction scores (CSAT/NPS), SLA adherence, and team engagement. I also monitor account health scores and growth opportunities. These metrics provide a holistic view of performance and areas for improvement.How do you ensure your team consistently delivers high-quality service?I establish clear standards and processes, conduct regular quality audits, and provide ongoing training. I also empower team members to escalate issues early and recognize outstanding work. Consistent monitoring and feedback loops help maintain quality.How would you work with Sales to drive account growth?I would partner with Sales to identify upsell opportunities based on client usage and feedback. I'd share insights from the team on client needs and risks, and collaborate on joint account plans. Regular alignment meetings ensure we are targeting the right opportunities. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You’ll Do: The Customer Success Team Lead is responsible for managing and developing a team of Customer Success Associates (CSAs) to ensure high levels of client satisfaction, retention, and growth. The role combines people leadership with hands-on customer engagement, driving operational excellence and consistent delivery of customer success outcomes. ## Responsibilities: ## Team Leadership & Development * Lead, coach, and develop a team of Customer Success Consultants * Set clear performance objectives and conduct regular 1:1s, reviews, and development plans * Support team members in managing escalations and complex client situations * Foster a high-performance, customer-centric team culture ## Client Relationship Management * Act as an escalation point for key or at-risk accounts * Build and maintain relationships with strategic clients where required * Support the team in delivering value-based engagement and retention strategies ## Performance & Delivery * Monitor and drive key KPIs including retention, renewal rates, CSAT, and SLA adherence * Ensure consistent and high-quality service delivery across the team * Oversee onboarding, adoption, and ongoing account health management ## Operational Excellence * Identify and implement process improvements to enhance efficiency and client experience * Ensure alignment with internal processes, compliance requirements, and service standards * Collaborate with cross-functional teams (Sales, Operations, Product, Compliance) ## Commercial & Growth Focus * Support renewal and expansion opportunities across the customer base * Partner with Sales on account growth strategies and upsell opportunities * Ensure the team proactively identifies risks and opportunities within accounts What You Will Need to be Successful: * Proven experience in Customer Success, Account Management, or related roles * Previous team leadership or mentoring experience * Strong stakeholder management and communication skills * Ability to handle complex client scenarios and escalations * Data-driven approach with experience using CRM/reporting tools * Commercial awareness with a focus on retention and growth ## Key Competencies * Leadership and coaching * Client relationship management * Problem-solving and decision-making * Communication and influence * Organisation and prioritisation * Continuous improvement mindset ## Success Measures * Customer retention and renewal rates * Customer satisfaction (CSAT/NPS) * Team performance and engagement * SLA and service delivery metrics * Identification and delivery of growth opportunities Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. * Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. * Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. * Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. * Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! We have great people here and are looking for more. Come join us! Follow us: * [Facebook](https://www.facebook.com/FirstAdvantage1) * [Instagram](https://www.instagram.com/first_advantage/) * [LinkedIn](https://www.linkedin.com/company/first-advantage) * [X](https://twitter.com/firstadvantage) * [YouTube](https://www.youtube.com/user/FirstAdantage1) Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law. Show more [Apply now >](https://jobicy.com/jobs/147817-team-lead-customer-success.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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